Add on Cards and Accessories for PABX System
Centre For Development Of Advanced Computing (c-dac)
THIRUVANANTHAPURAM, KERALA
Posted:
19 February 2025
Closed:
1 March 2025
GEM
GEM
Centre For Development Of Advanced Computing EPABX Add-on Cards Tender 2026 India - 3Year Warranty, Service Centre Requirements
Bid Publish Date
24-Jun-2026, 11:11 am
Bid End Date
04-Jul-2026, 11:00 am
Location
THIRUVANANTHAPURAM , KERALA
Progress
Issue24-Jun-2026, 11:11 am
AwardPending
Quantity
3
Bid Type
Two Packet Bid
Categories
2
Tender Overview
Centre For Development Of Advanced Computing (CDAC), operating under the Department Of Electronics And Information Technology, seeks the supply of Add on Cards and Accessories for EPABX System. The scope covers standalone goods with no BOQ quantities published. Expect a 30-day minimum delivery window after initial order, with a 25% quantity option during and after contract award. The procurement emphasizes post-sale support, requiring a functional India-wide service network and dedicated toll-free service lines. Location details are not specified in the tender text. The key differentiator is the emphasis on service capability and OEM-backed warranty across consignees' sites, with a rigid 3-year warranty period and installation/training support expectations.
Technical Specifications & Requirements
- Product category: Add on Cards and Accessories for EPABX System
- Card type: Type of Card (not further specified)
- Port count: Number of Port Per card (not detailed)
- Warranty: 3 years from final acceptance or installation/completion of testing
- Delivery: Delivery period linked to order date; option to extend delivery as per 25% quantity clause
- Certificate requirements: Bidders must upload all certificates/documents sought in the Bid document/ATC/Corrigendum
- Service & Support: Functioning Service Centre in the state of each consignee, or establish within 30 days of award; dedicated toll-free number; escalation matrix; installation, commissioning and training support obligations
Terms, Conditions & Eligibility
- Option Clause: Purchaser may increase/decrease quantity up to 25% at contract or during currency at contracted rates
- Scope: Bid price must include all cost components for supply of Goods only
- Warranty & aftersales: OEM warranty certificates required at delivery; dedicated service personnel and nationwide service capability
- Delivery & Payment: Delivery timeline linked to orders; payment terms not specified in the text; evidence of service centers and support structure required
- Documentation: Mandatory certificates and documents; non-submission leads to rejection; establishment of service centers within 30 days
- Eligibility data: Not fully specified; bidders should demonstrate installation, commissioning, training, and maintenance capacity in India
Key Specifications
-
Product: Add on Cards and Accessories for EPABX System
-
Card Type: Type of Card (not specified)
-
Port Count: Number of Port Per card (not specified)
-
Warranty: 3 years from final acceptance or completion of installation/testing
Terms & Conditions
-
Option to adjust quantity by up to 25% during/after award with contracted rates
-
Delivery period starts from the last date of original delivery order
-
24x7 service support with dedicated toll-free line and escalation matrix
-
OEM warranty certificates required at delivery; service centers within 30 days
Important Clauses
Payment Terms
Not specified in the tender text; bidders should expect standard government terms and confirm upon bid submission
Delivery Schedule
Delivery starts from the last date of original delivery order; additional time formula: (Increased quantity ÷ Original quantity) × Original delivery period with minimum 30 days
Penalties/Liquidated Damages
Not explicitly provided; ensure to review terms in bid document and ATC for LD provisions
Bidder Eligibility
-
Evidence of functional service centers in India or ability to establish within 30 days of award
-
Dedicated toll-free service contact and escalation matrix
-
OEM authorization and warranty support capability for EPABX add-on cards
Additional Tender Data
Commercial Details
Tender Category
Goods
Bid To RA
No
Bid To RA Enabled
No
Item Category
Add on Cards and Accessories for PABX System (Q2)
Authority Records
MINISTRY OF ELECTRONICS AND INFORMATION TECHNOLOGYELECTRONICS AND INFORMATION TECHNOLOGY DEPARTMENT
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Document Filing
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Documents 3
GeM-Bidding-9512418.pdf
Main Document
CATALOG-Specification-1
CATALOG Specification
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
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Tender Results
Loading results...
Technical Specifications
1 Item
Item #1 Details
View Catalog| Category | Specification | Requirement |
|---|---|---|
| Add on Cards and Accessories for EPABX System | Type of Card | PRI CARD |
| Add on Cards and Accessories for EPABX System | Number of Port Per card | 1 |
| Add on Cards and Accessories for EPABX System | Warranty | 3.0 |
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Historical Data
Required Documents
1
GST registration certificate
2
Permanent Account Number (PAN) card
3
Experience certificates demonstrating prior EPABX or related add-on card supply
4
Financial statements showing fiscal stability
5
EMD/Security deposit documents (as applicable in bid terms)
6
Technical bid documents and OEM authorization certificates
7
Warranty certificates and service center details
8
Escalation matrix and dedicated toll-free support contact
Frequently Asked Questions
How to bid for EPABX add-on cards tender in India 2026 CDAC?
To bid for the EPABX add-on cards tender, prepare GST, PAN, and financials, along with OEM authorizations and installation/maintenance capability. You must demonstrate service centers in India or the ability to establish within 30 days of award. Include 3-year warranty coverage details and escalation contact information.
What documents are required for add-on EPABX card supply tender?
Submit GST certificate, PAN card, experience certificates for EPABX components, financial statements, EMD/security deposit, OEM authorization letters, and warranty/service center details. Ensure all certificates requested in the Bid document/ATC are uploaded to avoid rejection.
What are the warranty requirements for EPABX add-on cards procurement?
Warranty is 3 years from final acceptance or completion of installation/testing. OEM warranty certificates must accompany delivery. The seller must maintain a capable maintenance/service network with trained personnel across India.
What is the delivery timeline for EPABX add-on cards under this tender?
Delivery period starts from the last date of the original delivery order. If the quantity increases, extended time is calculated as (Increased quantity ÷ Original quantity) × Original delivery period, with a minimum of 30 days. Extended time may be used up to the original delivery period.
What are the key eligibility criteria for CDAC epabx procurement?
Bidders must demonstrate functional service centers or intent to establish one within 30 days of award, provide dedicated toll-free service, escalation matrix, and have experience in EPABX components. Warranty and installation/training capabilities within India are essential.
What is the option clause for quantity changes in this tender?
The purchaser may adjust the bid quantity by up to 25% at the time of contract placement and during the contract currency at contracted rates. The delivery schedule will adjust accordingly based on the extended quantity and original delivery period.
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Documents 3
GeM-Bidding-9512418.pdf
Main Document
CATALOG-Specification-1
CATALOG Specification
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS