HQ IDS Hqids Department Of Military Affairs Photocopier Maintenance Tender Delhi 2026 ISO/Canon OEM Authorized 2026

Tender Overview

Organization: HQ IDS (Department of Military Affairs) seeking Annual Maintenance Service for Photocopier Machines (Colour, Laser, Separate Drum & Toner, High range) from Canon OEM Authorized Service Providers. Estimated value: ₹2,506,000; EMD: ₹125,000. Location: CENTRAL DELHI, DELHI - 110002. Scope includes maintenance of multiple Canon models with OEM-authorized support; bidders must demonstrate service presence in the consignee state and provide dedicated service contact. Key differentiator: OEM-authorized service requirement and 25% quantity/duration adjustment right. Unique terms include an office presence requirement in the consignee state and a toll-free service line. Tender emphasizes service continuity and escalation procedures, not just initial installation.

Technical Specifications & Requirements

• Product/Service: Annual Maintenance Service (AMS) for Photocopier Machines (Canon, Colour and Laser; separate drum & toner; high-range models).
• Estimated Value: ₹2,506,000; EMD: ₹125,000.
• Vendor Requirements: OEM authorization from Canon; dedicated toll-free service number; local service office in the consignee state; escalation matrix with contact numbers.
• Delivery/Support Terms: 25% increase/decrease scope permitted at contract issue or later with consent; lumpsum scope can expand with consent.
• Documentation: Provide Manufacturer Authorization, proof of DD for EMD if applicable, and service bureau details.

Terms, Conditions & Eligibility

• EMD: ₹125,000; can be submitted as Demand Draft to DACIDS Adm & Coord, HQ IDS, Rajaji Marg, New Delhi, 110011; scanned copy with bid; hard copy within 5 days post bid end/opening.
• Experience/Financial Standing: Bidder must not be in liquidation or bankruptcy; must upload undertaking.
• OEM Authorization: Mandatory; include OEM/auth distributor details with bid.
• Service Availability: Office of service provider must be located in the state of consignee; dedicated toll-free service line; escalation matrix provided.
• Payment/Delivery Terms: Not specified in detail; 25% quantity/duration flex as per ATC; ensure compliance with service contract terms.