North East Frontier Railway OBHS Services Tender 2026 New Version 2.0 for GHY & KYQ Trains, 3-Year Scope

Tender Overview

Organization: North East Frontier Railway (Indian Railways) seeks OBHS and Related Services under New Version 2.0 for rail coaches, covering GHY and KYQ based trains. The package includes on-board housekeeping across all coaches, along with rail-madad complaint monitoring manager per shift (01 per shift) across three daily shifts for the entire project duration of 3 years, with GST included. The estimated project value exceeds ₹258.49 crore, and the bid carries an EMD of ₹14,42,440. Bidders must align with tender terms and GST-inclusive pricing, quoting at par for certain items such as staff bonuses.

• No BOQ items listed, but scope spans housekeeping, complaint monitoring, and staff welfare components.
• Key differentiator: multi-component, GST-inclusive scheme requiring compliance with Labour and Railways terms.
• Unique aspect: integrated staff benefits (Bonus, EPF/ESIC, EDLI) embedded in a 3-year contract.

Technical Specifications & Requirements

• No product-specific technical specs are published; the tender encompasses On Board House Keeping Services (OBHS) for coaches on GHY & KYQ trains and a dedicated Rail-madad complaint monitoring manager across all three shifts daily for 3 years.
• Financial components include GST-inclusive pricing for three service lines: OBHS in coaches, complaint monitoring management, and staff welfare (Bonus, EPF 12%, ESIC 3.25%, EDLI 1%).
• EMD of ₹14,42,440 supports bid security; estimated contract value is ₹258,486,184.92.
• Bidders must comply with tender documentation, eligibility clauses, and evaluation criteria as per uploaded tender documents and GeM ATC.

Terms, Conditions & Eligibility

• EMD: ₹14,42,440 (payable per tender terms) with required security deposit.
• Contract duration: 3 years including GST; GST-inclusive pricing required.
• Staff welfare costs: include Bonus 8.33%, EPF 12%, ESIC 3.25%, EDLI 1% for EHK/JANITOR as part of the quoted PAR items.
• Evaluation follows project-specific eligibility criteria and clauses 7/9 of the tender document; item-wise evaluation may apply per uploaded tender and GeM NIT.
• Documentation must align with T&Cs; GST registration, PAN, experience, and financials are expected as part of bid submission.
• Section-specific ATC clauses govern interpretation and compliance; these terms prevail over GeM NIT where conflicts arise.