Tender Notice for Call Centre Service - Per Seat Basis - Standard call center setup (On Prim); Onsite with setup in CENTRAL DELHI, DELHI

The eligibility requirements include being a registered entity, having a minimum average annual turnover of 1,120 lakhs over the last three years, and possessing 5 years of relevant experience in similar services. Additionally, bidders must not be under liquidation or bankruptcy.

Bidders must submit documentation proving their experience and financial turnover, along with specific certificates requested in the ATC. If exempt from experience or turnover criteria, relevant supporting documents must also be included for evaluation.

Bidders must register as a seller on the GEM portal and submit their bids in accordance with the guidelines outlined in the bid document. All required documents should be attached during the submission process.

Documents must generally be submitted in PDF format or as stipulated in the tender instructions. Any required format is specified within the main bid document.

The technical specifications include a standard call center setup with provisions for inbound and outbound support, multilingual capabilities, and additional services like chat support and social media response teams.

Bidders are required to comply with defined quality standards including qualifications for personnel and the ability to provide comprehensive customer service solutions. Detailed scoring criteria are outlined in the tender documents.

Bid submissions must conform to all specified General Terms and Conditions outlined in the bidding documents, including adherence to any relevant local content and procurement regulations.

Yes, the EMD amount specified for this tender is 1,400,000, which must be deposited along with the bid submission. The exemption criteria for EMD are applicable only for MSE manufacturers and not for service providers.

The successful bidder must submit a Performance Bank Guarantee (PBG) equal to 5% of the total contract value following the award of the contract. Options for PBG submission include bank drafts or fixed deposits.

The service provider is required to pay salaries and wages to deployed staff before claiming payment from the buyer. Documentation for statutory deductions needs to be submitted with payment requests.

Documents can be submitted electronically through the GEM portal via the online bidding system. Ensure all necessary files are uploaded as indicated in the bid instructions.

Results will typically be communicated following the completion of the evaluation process, which assesses both technical and financial criteria.

There are no specific exemptions for MSEs regarding experience or turnover for this tender, as stated in the eligibility criteria.

No, startups are not eligible for exemptions concerning experience or turnover requirements as set forth in this tender.

Yes, bidders must demonstrate compliance with the 'Make in India' policy, which includes local sourcing and manufacturing requirements as per the guidelines issued.

Adherence to local content rules will be required as detailed in the evaluation criteria. Bidders must ensure compliance in their submissions.

This set of FAQs is designed to provide clarity on the tender process and requirements, ensuring potential bidders have a comprehensive understanding before proceeding.