Engineers India Limited AMC of Conval Software Tender South Delhi 110016 2026

Bidders should submit the AMC proposal for Conval Software under the Engineers India Limited tender in South Delhi. Include Escalation Matrix, Malicious Code Certificate, dedicated toll-free support details, and ATC-compliant terms. Provide experience certificates and GST/PAN; ensure security attestations are attached with technical bid.

Required documents include GST registration, PAN, two-three years of financials, software AMC experience certificates, technical bid, OEM authorizations if applicable, and the Malicious Code Certificate. Submit the ATC-compliant terms as requested by the buyer and a dedicated support contact list.

The tender mandates a Malicious Code Certificate confirming no embedded malware in hardware/software. The certificate must state no activation of harmful procedures and acceptance of IPR breach penalties. Upload alongside other technical bids to ensure eligibility for the AMC contract.

Exact start date is not specified. Bidders should rely on AMC implementation timelines as per contract announcements and ATC terms. Prepare for immediate post-award activation and establish escalation contact within the first week of deployment.

Payment terms are not explicitly stated in the tender. Prepare to negotiate terms such as monthly or quarterly billings with performance-based SLAs under the AMC. Ensure the contract references standard procurement payment terms and any applicable penalties for non-compliance.

The tender requires an Escalation Matrix with telephone numbers for service support, and a dedicated toll-free number for ongoing assistance. Provide clear escalation tiers and response targets to meet SLA expectations under AMC.

ATC denotes Accepted Terms & Conditions. The uploaded ATC document by the buyer indicates additional terms bidders must comply with. Review carefully to align proposals with buyer expectations and secure eligibility for the service contract.

The tender is issued by Engineers India Limited for South Delhi, Delhi 110016. It targets AMC services for Conval Software, requiring ongoing support, security attestations, and explicit service terms aligned with government procurement standards.