Department Of Health And Family Welfare ICT Assets Annual Maintenance Tender North Delhi 2026
Bid Publish Date
12-Jul-2026, 8:34 pm
Bid End Date
22-Jul-2026, 9:00 pm
Location
Progress
Quantity
671
Bid Type
Two Packet Bid
Categories
20
Tender Overview
The Department Of Health And Family Welfare, North Delhi (Delhi 110009) issues an ICT asset Annual Maintenance Service contract covering Desktops, Laptops, Scanners, Printers, UPS, Interactive Board with OPS BRIO, Projectors (Vivitek, Sony, Toshiba), Routers and Switches from CISCO. Scope includes AMC for a wide range of assets across the department’s ICT inventory. No BOQ items are listed, and the estimated contract value is not disclosed. Key differentiators include a mandatory government/PSU experience certificate and a strong service-support framework. Unique terms include a 50% up/down quantity/duration option and an on-site service requirement within the consignee state.
Technical Specifications & Requirements
- Asset categories: Desktop PCs, Laptops, Scanners, Printers, UPS, Interactive Board with OPS BRIO, Projectors (Vivitek, Sony, Toshiba), Networking Devices – CISCO Routers, L3/L2 Switches.
- No explicit technical specs or performance metrics are provided; emphasis on AMC capability, presence of local service office, and vendor support framework.
- Documentation expectations include past experience proof and company capability to service multiple device categories, with a requirement for an office in the consignee state and a dedicated toll-free support line. The tender contemplates standard government AMC practices without fixed IS/ISO references in the data provided.
Terms, Conditions & Eligibility
- Experience: Must provide an Experience Certificate for supply/maintenance to Govt/PSU/private entities with contract/purchase order or equivalent.
- Quantity/Duration: 50% flex up/down allowed at contract issue, with possible 50% adjustment after issuance.
- Subcontracting/Assignment: Prohibited without prior written consent; joint and several liability retained by the primary seller.
- Service Availability: Office of the Service Provider must be in the same state as the consignee; dedicated toll-free service line and escalation matrix required.
- Salaries/Wages: Service provider to pre-pay staff salaries with statutory filings and bank statements.
- Past Experience Proof: Contract copies, invoices, client certificates or equivalent acceptable; self-certification allowed with proper documentation.
Key Specifications
-
Asset scope: Desktops, Laptops, Scanners, Printers, UPS, Interactive Board with OPS BRIO, Projectors; Networking: CISCO Routers, L3/L2 Switches
-
No explicit performance metrics or standards provided in the data
-
AMC framework with service-support infrastructure requirements
-
Delivery/deployment specifics not enumerated; on-site support expected within consignee state
-
Past performance documentation accepted in multiple formats (contracts, invoices, client letters)
Terms & Conditions
-
50% quantity/duration flex at contract issue; 50% further adjustment possible with consent
-
Office of service provider must be located in the same state as consignee
-
Dedicated toll-free support line and escalation matrix mandatory
Important Clauses
Payment Terms
Salaries/wages to be paid by the service provider upfront with statutory filings; payment claim submitted with PF/ESIC documentation and bank statements
Delivery Schedule
On-site service support within the state of consignee; no explicit delivery timeframe provided in data
Penalties/Liquidated Damages
Not specified in provided data
Bidder Eligibility
-
Experience certificate for Govt/PSU/private organization engagements
-
Evidence of service office in the consignee state
-
Dedicated toll-free support and escalation mechanism
Additional Tender Data
Commercial Details
Tender Category
Service
Bid To RA
No
Bid To RA Enabled
No
Item Category
Annual Maintenance Service - Desktops, Laptops and Peripherals - Desktop PC; As indicated in the list of ICT Assets attached in the bid , Annual Maintenance Service - Desktops, Laptops and Peripherals - Laptop; As indicated in the list of ICT Assets attached in the bid , Annual Maintenance Service - Desktops, Laptops and Peripherals - Scanner; As indicated in the list of ICT Assets attached in the bid , Annual Maintenance Service - Desktops, Laptops and Peripherals - Printers; As indicated in the list of ICT Assets attached in the bid , Annual Maintenance Service - Desktops, Laptops and Peripherals - UPS; As indicated in the list of ICT Assets attached in the bid , Annual Maintenance Service - Desktops, Laptops and Peripherals - Interactive Board with OPS; BRIO , Annual Maintenance Service - Desktops, Laptops and Peripherals - Projector; Vivitek (1) Sony (2) and Toshiba (1) , Annual Maintenance Contract for Networking Devices (Version 2) - Routers; CISCO , Annual Maintenance Contract for Networking Devices (Version 2) - L3 Switch; CISCO , Annual Maintenance Contract for Networking Devices (Version 2) - L2 Switch; CISCO
Advisory Bank
Bank Of Baroda
ePBG Percentage
5%
ePBG Duration (Months)
38
Pre-Bid & Qualification
Pre-Bid Date
15-07-2026 11:00:00
Pre-Bid Venue
In place of pre-bid, the department has allowed the potential bidders to survey the site and inspect each and every item mentioned in the bid document before quoting the prices. The date of insection is 15 July 2026 and for which entry shall be permissible only upto 11: 00 AM. The bidders are advised to quote financial bid only after the inspection of all the ICT and miscellaneous Assests as mentioned in the bid document. NCDC will not bear any cost of such inspection. No repair cost or additional cost for the machine will be admissible after submission of the bid.
Delivery Details
Delivery Locations
1
Delivery Cities
Central
Delivery Pincodes
110054
Delivery Locations
| Consignee | Address | City | State | Pincode | Quantity | Delivery Days | Additional Requirement |
|---|---|---|---|---|---|---|---|
| Raman Kumar | 110054,22 Shamnath Marg Civil lines | Central | Delhi | 110054 | 285 | - | Number of month for resident engineers : 24 Number of Resident engineers : 2 Number of technicians : 0 |
Authority Records
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GEM General Terms and Conditions Document
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GEM General Terms and Conditions Document
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Required Documents
GST registration certificate
PAN card
Experience certificates for Govt/PSU/private sector projects
Contract copies / Purchase orders / Invoices
Financial statements or self-certification of turnover
OEM authorizations or approvals for ICT assets
Proof of service office in the same state as the consignee
Dedicated toll-free service number and escalation matrix
Frequently Asked Questions
Key insights about DELHI tender market
How to bid for ICT assets AMC tender in North Delhi 2026?
Bidders must submit GST, PAN, and Experience certificates for Govt/PSU engagements, plus past contracts or invoices as proof. Include OEM authorizations if applicable and demonstrate an in-state service office with a dedicated toll-free line and escalation matrix. The bid requires compliance with the buyer's 50% quantity/duration adjustment clause.
What documents are required for the North Delhi maintenance tender?
Required documents include GST certificate, PAN card, company financial statements, Govt/PSU experience certificates, contract copies or invoices for past work, OEM authorizations, and proof of a local service office with a dedicated support line and escalation matrix.
What assets are covered under the AMC for Delhi health department?
The AMC covers Desktops, Laptops, Scanners, Printers, UPS, Interactive Board with OPS BRIO, Projectors (Vivitek/Sony/Toshiba), CISCO Routers, and CISCO L3/L2 switches, as listed in the tender scope.
What are the key eligibility criteria for this procurement in Delhi?
Eligibility includes prior Govt/PSU/private sector service experience, demonstrated through contract copies or client certification; local state office presence; dedicated service hotline; and escalation matrix submission, along with standard financial and tax registrations.
What are the payment terms for the Delhi AMC contract?
Payment terms require upfront staff salary payments by the vendor with statutory filings (PF/ESIC) and bank statements; subsequent claims to be reconciled per verified service delivery, subject to contract compliance and approval by the buyer.
How is contract scope adjusted under the 50% option clause in Delhi tender?
The buyer may increase or decrease contract quantity or duration by up to 50% at contract issue, with post-issuance adjustments also capped at 50%; bidders must accept revised scope or duration to maintain contract validity.
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Documents 5
GeM-Bidding-9595802.pdf
Main Document
Other Documents
OTHER
Other Documents
OTHER
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS