Border Road Organisation Desktop PC & Peripherals Maintenance Tender Srinagar Jammu & Kashmir 2026

Tender Overview

The Border Road Organisation (Department of Defence) in Srinagar, Jammu & Kashmir invites bids for Annual Maintenance Service of Desktops, Laptops and Peripherals (Desktop PC; hp). Estimated value is ₹250,000 with procurement scope limited to non-obsolete hardware units possessing at least one year of residual market life. The package emphasizes on compliant service delivery, robust IT security, and in-state service presence to ensure timely maintenance for government setups. A key differentiator is mandatory Malicious Code Certificate and strict subcontracting controls, plus an explicit 50% option clause for quantity or duration adjustments. This tender targets bidders with a local support footprint and demonstrated hardware service capability.

Technical Specifications & Requirements

• No formal BOQ is published; procurement covers Desktop PC, laptops and peripherals with brand reference to HP equipment.
• Mandatory security/compliance artifacts include a Malicious Code Certificate confirming no embedded malicious software and safeguarding against data loss or IPR infringements.
• Key escalation and support arrangements required: Dedicated toll-free service number, and an Escalation Matrix for service support.
• In-state service office requirement: an office of the service provider must be located within the consignee’s state with documentary evidence.
• Vendor must avoid assignment/sub-contracting without buyer consent and maintain joint liability with any subcontractor.
• Past project experience documentation must satisfy the buyer via permissible documents.
• The contract may be increased or decreased by up to 50% at the time of award or during execution.

Terms, Conditions & Eligibility

• EMD details are not specified; bidders must demonstrate financial standing free of liquidation, bankruptcy, or court receivership.
• Service & support terms demand a dedicated toll-free number and an escalation matrix; the seller must be reachable for service.
• No obsolescence risk: products must have at least 1 year residual market life and not be declared end-of-life by OEM.
• Sub-contracting requires prior written consent; the seller remains jointly liable for contract performance.
• Documentation required includes GST, PAN, experience proofs, and evidence of prior similar deployments. Bidders must ensure hardware is not compromised by malicious code and is HP-branded where applicable.