Bid Publish Date
25-Jun-2026, 5:50 pm
Bid End Date
06-Jul-2026, 6:00 pm
Location
Progress
Quantity
217
Bid Type
Two Packet Bid
The Employees' Provident Fund Organisation (EPFO) Regional Office, Madurai, Tamil Nadu, seeks a competent vendor to provide a Comprehensive Annual Maintenance Contract (AMC) for IT hardware across Madurai, Sivakasi, and Dindigul districts. The scope covers 212 assets including Desktop PCs, Thin Clients, Laptops, Standard Printers, and Heavy-Duty Printers/MFDs. A full-time resident service engineer must be deployed at the Madurai site on all working days. Exclusions apply to consumables, while all other parts and sub-assemblies are covered under AMC. The contract duration is for the 2026-27 period with a 25% scope-change option, aligning with EPFO procurement norms. Key differentiators include multi-brand coverage (HP, Dell, Acer, Canon, Sharp, etc.) and nationwide hardware compatibility.
Total assets under AMC: 212
Categories: Desktop PCs, Thin Clients, Laptops, Printers (Standard), Heavy-Duty Printers/MFDs
Asset brands: HP, Dell, Pixaarnext, Acer, Theinvent, RDP-XL-500, Spectra, Canon, Sharp, Epson, HP
On-site engineer: 1 full-time resident service engineer at Madurai office
Consumables: Excluded (paper, toner refills); parts and sub-assemblies covered
Scope: Comprehensive preventive and corrective maintenance, OS & hardware troubleshooting, network connectivity support
EMD: not specified in available data; confirm via Terms and Conditions
Scope change: 25% permitted in quantity or duration with consent
Payment terms: referenced but not detailed here; review STC for schedule
Delivery: on-site AMC with 1 resident engineer; working days coverage
Terms and timing for AMC payments are defined in the STC; bidders should verify milestone payments and any security deposits.
On-site service engineer availability on all working days at EPFO Madurai; response times and service levels to be detailed in SOW.
Penalties/LDs if service levels or response times are not met; specifics to be taken from STC.
Minimum 3 years of AMC experience in IT hardware maintenance
Experience with multi-brand desktop, laptop, printer service environments
Financial stability demonstrated by turnover or balance sheet for the last 2 years
Tender Category
Service
Bid To RA
No
Bid To RA Enabled
No
Item Category
Annual Maintenance Service - Desktops, Laptops and Peripherals - Desktop PC; Acer , Annual Maintenance Service - Desktops, Laptops and Peripherals - Work station; other , Annual Maintenance Service - Desktops, Laptops and Peripherals - Multifunction Printer ( Monochrome , Laser , Separate Drum & Tonner, High range); Canon , Annual Maintenance Service - Desktops, Laptops and Peripherals - Laptop; Acer , Annual Maintenance Service - Desktops, Laptops and Peripherals - Printer (Monochrome , Laser , Composite Cartridge ); hp
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Main Document
OTHER
OTHER
OTHER
GEM_GENERAL_TERMS_AND_CONDITIONS
GEM_GENERAL_TERMS_AND_CONDITIONS
Mstc Limited
CHENNAI, TAMIL NADU
Central Board Of Excise And Customs (cbec)
N/a
PONDICHERRY, PUDUCHERRY
N/a
PONDICHERRY, PUDUCHERRY
Indian Army
DARJEELING, WEST BENGAL
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GST registration certificate
Permanent Account Number (PAN) card
Experience certificates of similar AMC for IT hardware
Financial statements or turnover proof for last 2-3 years
EMD/Security deposit as applicable (if specified in terms)
Technical bid documents demonstrating capability to service 212 assets
OEM authorizations or vendor certifications for supported brands (HP, Dell, Acer, Canon, Sharp, etc.)
Deployment plan for one resident service engineer at EPFO Madurai
Key insights about TAMIL NADU tender market
Bidders should submit GST, PAN, and experience certificates, plus financials and OEM authorizations. The AMC covers 212 assets across Desktop PCs, thin clients, laptops, printers, and MFDs with an on-site resident engineer. Review SOW for scope, 25% variation clause, and on-site SLA expectations.
Required documents include GST, PAN, experience certificates for similar AMCs, financial statements, OEM authorizations for supported brands, and a deployment plan for a resident service engineer at EPFO Madurai, along with technical bid detailing capability.
Categories include Desktop PCs (HP, Dell, Acer, Pixaarnext), Thin Clients (Theinvent, RDP-XL-500, Spectra), Laptops (Acer TMP-214-53), Printers (Canon, HP, Epson), and Heavy-Duty Printers/MFDs (Sharp, Canon). Total assets: 212.
The vendor must deploy one full-time resident hardware and network service engineer at EPFO Regional Office, Madurai, for all working days, ensuring preventive and corrective maintenance and network troubleshooting.
Consumables are excluded from AMC coverage; only physical consumables like paper, toner refills are excluded while all non-consumable parts and sub-assemblies are included.
Yes, buyer may increase/decrease contract quantity or duration up to 25% at the time of contract issue, and post-issue with consent, per the STC.
Brands covered include HP, Dell, Acer, Pixaarnext, Theinvent, RDP-XL-500, Spectra, Canon, Sharp, and Epson; OEM authorizations may be required for these brands.
Refer to the SOW attachment in the tender terms; it defines objective, scope, preventive/corrective maintenance, and on-site service expectations for 2026-27.
Indian Army
📍 NILGIRIS, TAMIL NADU
N/a
📍 THIRUVANANTHAPURAM, KERALA
Botanical Survey Of India (bsi)
📍 COIMBATORE, TAMIL NADU
Zilla Sahakari Bank Ltd., Lucknow
📍 LUCKNOW, UTTAR PRADESH
Uttarakhand Gramin Bank
📍 DEHRADUN, UTTARAKHAND
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Main Document
OTHER
OTHER
OTHER
GEM_GENERAL_TERMS_AND_CONDITIONS
GEM_GENERAL_TERMS_AND_CONDITIONS