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National Informatics Centre Annual Maintenance Service for Data Center Assets Hyderabad Telangana 2026 OEM Authorized compute blade enclosure RAM

Bid Publish Date

04-Feb-2026, 10:23 am

Bid End Date

14-Feb-2026, 11:00 am

EMD

₹1,07,215

Value

₹53,60,749

Progress

Issue04-Feb-2026, 10:23 am
AwardPending
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Quantity

99

Bid Type

Two Packet Bid

Key Highlights

  • OEM Authorization required with explicit OEM/service provider details
  • Dedicated toll-free service line and escalation matrix mandatory
  • Office presence in Telangana with documentary evidence
  • Physical EMD submission of ₹107,215 to NIC New Delhi
  • Contract quantity/duration may be adjusted up to 25%

Tender Overview

The National Informatics Centre (NIC) in Hyderabad, Telangana, invites bids for Annual Maintenance Service (AMS) covering DATA CENTER ASSETS including Compute, Blade Enclosures, Blade-Servers, and RAM upgrades (Additional 128 GB DDR-3 ECC). The estimated contract value is ₹5,360,748.48 with an EMD of ₹107,215. Bidders must demonstrate OEM authorization; service presence in the consignee state; and a dedicated toll-free support line. A 25% quantity/duration adjustment is allowed at contract issue and post-issue, creating flexibility for scope changes. The bidder must physically submit EMD at the specified New Delhi address. NIC emphasizes service continuity, escalation protocols, and an OEM-backed support structure.

Technical Specifications & Requirements

  • Scope includes maintenance for DATA CENTER ASSETS: Compute, Blade Enclosures, Blade-Servers, and Additional RAM (128 GB DDR-3 ECC).
  • No formal technical specs provided in the tender text; emphasis on OEM-authorized service capability and local service presence in the consignee’s state.
  • Key compliance expectations: OEM authorization certificate; verified service office in Telangana; dedicated service hotline; escalation matrix with direct contact numbers.
  • Financials: Estimated value ₹5,360,748.48; EMD ₹107,215 (physical submission required).
  • Administrative requirements: 25% quantity/duration flexibility; MA terms tied to contract issuance and deliverables; no BOQ items listed.
  • Additional expectations: clear documentation of service coverage across all listed assets and RAM components.

Terms, Conditions & Eligibility

  • EMD: ₹107,215 to be submitted in physical form by closing date at NIC, Lodhi Road, New Delhi.
  • OEM Authorization: mandatory certificate detailing OEM/Original Service Provider affiliation.
  • Service Presence: office of the Service Provider must be located in the state of the consignee ( Telangana ), with documentary evidence.
  • Support Infrastructure: Dedicated toll-free service line and an escalation matrix with contact numbers.
  • Delivery/Execution: 25% adjustment cap at both pre- and post-contract issuance; no explicit delivery timeline provided.
  • Submission Notes: physical EMD submission required; cross-state authorization and escalation details to be included in bid.

Key Specifications

  • Product/service category: Annual Maintenance Service for DATA CENTER ASSETS

  • Scope: Compute, Blade Enclosures, Blade-Servers, RAM upgrade (Additional 128 GB DDR-3 ECC)

  • Estimated contract value: ₹5,360,748.48

  • EMD: ₹107,215 (physical submission)

  • Geography: Hyderabad, Telangana; service presence required in consignee state

  • OEM-authorized service capability required; no detailed technical spec sheet provided

Terms & Conditions

  • EMD submission in physical form at New Delhi address

  • OEM authorization and Telangana service office proof required

  • 25% quantity/duration adjustment permitted during issuance

Important Clauses

Payment Terms

Not specified in tender; EMD required in physical form; no explicit milestone schedule disclosed

Delivery Schedule

No fixed delivery timeline provided; contract flexibility allows 25% variation in quantity/duration

Penalties/Liquidated Damages

Not specified in provided terms; escalation and service level expectations implied via OEM support

Bidder Eligibility

  • Must provide OEM authorization for service provisioning

  • Must have a Telangana-based service presence with documentary evidence

  • Must submit physical EMD of ₹107,215 to NIC (New Delhi address)

Documents 3

GeM-Bidding-8893215.pdf

Main Document

Other Documents

OTHER

GEM General Terms and Conditions Document

GEM_GENERAL_TERMS_AND_CONDITIONS

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Required Documents

1

EMD in physical form (₹107,215) submitted to NIC, Lodhi Road, New Delhi

2

OEM authorization certificate specifying OEM/Original Service Provider details

3

Proof of service office located in Telangana (documentary evidence)

4

Dedicated toll-free service number and escalation matrix

5

Any prior AMS or service experience certificates (if available)

Frequently Asked Questions

Key insights about TELANGANA tender market

How to bid for NIC Hyderabad data center AMS tender 2026

Bidders must provide OEM authorization, Telangana service presence proof, and submit EMD ₹107,215 in physical form to NIC, Lodhi Road, New Delhi. Include an escalation matrix and dedicated toll-free support details. The contract allows up to 25% quantity/duration adjustment during and after issuance.

What documents are required for NIC AMS Telangana bid

Prepare OEM authorization certificate, proof of Telangana service office, dedicated toll-free service line, escalation contact list, and physical EMD of ₹107,215. Include any existing AMS experience certificates and organizational details to demonstrate service capability.

What is the estimated contract value and EMD for this tender

Estimated value is ₹5,360,748.48. EMD required is ₹107,215 in physical form. Ensure submission to NIC at the Lodhi Road address before closing, with all required OEM documents and proof of Telangana service presence.

Are there any quantity or duration adjustments allowed

Yes. The buyer allows up to 25% increase or decrease in contract quantity or duration at the time of contract issue and after issuance, bidders must comply with revised terms if exercised.

What service infrastructure is mandatory for bidders

A dedicated toll-free service line and a formal escalation matrix with telephone numbers are mandatory, ensuring timely issue resolution and clear escalation paths for NIC data center AMS.

Where should the EMD be physically submitted

Submit the EMD in physical form to National Informatics Centre, A-Block, CGO Complex, Lodhi Road, New Delhi-110003 by the bid closing date, along with OEM authorization and Telangana presence evidence.

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