Annual Maintenance Service - Photocopier Machine - Photocopier Machines ( Monochrome , Laser , Sep
Personnel Information And Management System Central Public Works Department
CENTRAL DELHI, DELHI
Progress
Quantity
99
Bid Type
Two Packet Bid
The National Informatics Centre (NIC) in Hyderabad, Telangana, invites bids for Annual Maintenance Service (AMS) covering DATA CENTER ASSETS including Compute, Blade Enclosures, Blade-Servers, and RAM upgrades (Additional 128 GB DDR-3 ECC). The estimated contract value is ₹5,360,748.48 with an EMD of ₹107,215. Bidders must demonstrate OEM authorization; service presence in the consignee state; and a dedicated toll-free support line. A 25% quantity/duration adjustment is allowed at contract issue and post-issue, creating flexibility for scope changes. The bidder must physically submit EMD at the specified New Delhi address. NIC emphasizes service continuity, escalation protocols, and an OEM-backed support structure.
Product/service category: Annual Maintenance Service for DATA CENTER ASSETS
Scope: Compute, Blade Enclosures, Blade-Servers, RAM upgrade (Additional 128 GB DDR-3 ECC)
Estimated contract value: ₹5,360,748.48
EMD: ₹107,215 (physical submission)
Geography: Hyderabad, Telangana; service presence required in consignee state
OEM-authorized service capability required; no detailed technical spec sheet provided
EMD submission in physical form at New Delhi address
OEM authorization and Telangana service office proof required
25% quantity/duration adjustment permitted during issuance
Not specified in tender; EMD required in physical form; no explicit milestone schedule disclosed
No fixed delivery timeline provided; contract flexibility allows 25% variation in quantity/duration
Not specified in provided terms; escalation and service level expectations implied via OEM support
Must provide OEM authorization for service provisioning
Must have a Telangana-based service presence with documentary evidence
Must submit physical EMD of ₹107,215 to NIC (New Delhi address)
Main Document
OTHER
GEM_GENERAL_TERMS_AND_CONDITIONS
Personnel Information And Management System Central Public Works Department
CENTRAL DELHI, DELHI
Government Engineering College Dahod
DAHOD, GUJARAT
Kendriya Vidyalaya Sangathan
KOTTAYAM, KERALA
Indian Army
BHOPAL, MADHYA PRADESH
Indian Army
ERNAKULAM, KERALA
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EMD in physical form (₹107,215) submitted to NIC, Lodhi Road, New Delhi
OEM authorization certificate specifying OEM/Original Service Provider details
Proof of service office located in Telangana (documentary evidence)
Dedicated toll-free service number and escalation matrix
Any prior AMS or service experience certificates (if available)
Key insights about TELANGANA tender market
Bidders must provide OEM authorization, Telangana service presence proof, and submit EMD ₹107,215 in physical form to NIC, Lodhi Road, New Delhi. Include an escalation matrix and dedicated toll-free support details. The contract allows up to 25% quantity/duration adjustment during and after issuance.
Prepare OEM authorization certificate, proof of Telangana service office, dedicated toll-free service line, escalation contact list, and physical EMD of ₹107,215. Include any existing AMS experience certificates and organizational details to demonstrate service capability.
Estimated value is ₹5,360,748.48. EMD required is ₹107,215 in physical form. Ensure submission to NIC at the Lodhi Road address before closing, with all required OEM documents and proof of Telangana service presence.
Yes. The buyer allows up to 25% increase or decrease in contract quantity or duration at the time of contract issue and after issuance, bidders must comply with revised terms if exercised.
A dedicated toll-free service line and a formal escalation matrix with telephone numbers are mandatory, ensuring timely issue resolution and clear escalation paths for NIC data center AMS.
Submit the EMD in physical form to National Informatics Centre, A-Block, CGO Complex, Lodhi Road, New Delhi-110003 by the bid closing date, along with OEM authorization and Telangana presence evidence.
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Main Document
OTHER
GEM_GENERAL_TERMS_AND_CONDITIONS