Indian Army Photocopier Full Service & Maintenance Contracts Nagpur Maharashtra 2026 - Multifunction MFM Xerox HP Tender
Bid Publish Date
13-Oct-2026, 7:31 pm
Bid End Date
16-Oct-2026, 8:00 pm
Value
₹1,41,600
Location
Progress
Tender Overview
The Indian Army (Department Of Military Affairs) in Nagpur, Maharashtra invites bids for full service and maintenance contracts of photocopier Multifunction Machines (MFM) from Xerox and HP brands. The estimated contract value is ₹141,600. The Buyer will provide paper while the Service Provider must supply toner/cartridge. A service centre at the consignee location is required, with rapid support commitments. The contract allows a 50% adjustment in quantity or duration, and may extend scopes with consent for lump-sum services. This BOQ shows no items listed, signaling a broad service coverage rather than discrete hardware installs.
Technical Specifications & Requirements
- Service delivery: 24 hours for cartridge/tonner supply after call; on-site service centre at consignee location.
- Response time: breakdown resolution within 24 hours of reporting.
- Product scope: Full service and maintenance for photocopier MFMs from Xerox and HP; toner/cartridge supplied by service provider; paper supplied by buyer.
- Contract flexibility: quantity or duration adjustable up to 50% at contract initiation and post-issue, with bidder acceptance required.
- Contractor eligibility: consortium allowed with shared responsibility; service capability at consignee location
- Est. value: ₹141,600; no BOQ items published; no explicit EMD amount disclosed.
Terms, Conditions & Eligibility
- EMD: not disclosed in data; bidders must assess per tender requirements.
- Quantity/Durations: up to 50% increases/decreases; lump-sum scope adjustments allowed with consent.
- Consortium rules: permitted; all members jointly liable for contract execution.
- Service levels: service centre at consignee location; 24h cartridge supply and 24h fault resolution.
- Document submission: standard bid documents plus undertakings on financial standing and consortium arrangements.
- Warranty/penalties: not explicitly listed; adhere to bid terms and service SLA.
Key Specifications
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Product category: Photocopier maintenance and service for Multifunction Machines (MFM) from Xerox and HP
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Delivery/response: toner/cartridge supplied by service provider; paper supplied by buyer
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Service SLA: service centre at consignee location; cartridge supply within 24 hours of call; breakdown resolution within 24 hours of reporting
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Contract flexibility: quantity or duration adjustments up to 50% at bid issue and post-issue
-
Est. contract value: ₹141,600; no BOQ items listed; no explicit EMD amount provided
Terms & Conditions
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50% quantity/duration adjustment allowed at contract issue and post-issue
-
Service centre must be at the consignee location
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Toner/cartridge supplied by vendor; paper supplied by buyer
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24-hour cartridge supply and 24-hour fault resolution SLA
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Consortium bidding allowed with joint and several responsibility
Important Clauses
Payment Terms
Not explicitly stated; bidders should confirm terms within the bid and any SLA-linked payments
Delivery Schedule
Toner/cartridge supply within 24 hours of call; service response SLA for breakdowns within 24 hours
Penalties/Liquidated Damages
Not explicitly listed; bidders must review bid terms for penalties or service credits tied to SLA failures
Bidder Eligibility
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Consortium bidders allowed with equal joint responsibility
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Service capability at consignee location demonstrated via undertakings
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Financial health evidence and non-liquidity or bankruptcy declarations
Tender Data
Bid Details
Quantity
20000
Bid Type
Two Packet Bid
Bid Validity
90 (Days)
Bid Type
Service
Evaluation
Total value wise evaluation
Tech Clarification Time
2 Days
Preference & Exemptions
EMD Required
No
MII Compliance
Yes
MSE Purchase Preference
Yes
MSE Preference Band
L1+15%
MSE Exemption/Relaxation
Yes
Startup Exemption/Relaxation
Yes
Bid Splitting Applied
No
Requirements
Min. Avg. Annual Turnover
7
Experience Required
2 Year (s)
Arbitration Clause
No
Mediation Clause
No
Additional Tender Data
Commercial Details
Tender Category
Service
Bid To RA
No
Bid To RA Enabled
No
Item Category
Full Service and Maintenance Contracts of Photocopier Machine - Multifunction Machines MFM; Xerox, HP; Any Service Provider; Paper to be provider by Buyer; Tonner/Cartridge to be provider by Service Provider.; Not Applicable; Not Applicable; Not Appl..
Pre-Bid & Qualification
Pre-Bid Date
15-10-2026 09:00:00
Pre-Bid Venue
At consignee location
Delivery Details
Delivery Locations
1
Delivery Cities
NAGPUR RURAL
Delivery Locations
| Consignee | Address | City | State | Pincode | Quantity | Delivery Days | Additional Requirement |
|---|---|---|---|---|---|---|---|
| - | NAGPUR RURAL | NAGPUR RURAL | - | - | 20000 | - | Number of Machines to be served : 4 Number of Months during the Contract Period : 12 |
Authority Records
BID & GeM Expert Consultancy
End-to-end support — bid preparation, GeM registration, document filing & compliance by industry experts.
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Documents 4
GeM-Bidding-10030779.pdf
Main Document
Other Documents
OTHER
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
Categories
3
Required Documents
GST registration certificate
Permanent Account Number (PAN) card
Experience certificates for similar photocopier maintenance contracts
Financial statements / solvency documents
EMD submission proof (if required by bidder’s assessment)
Technical bid documents demonstrating service capability
OEM authorization or credentials for Xerox/HP MFMs (if applicable)
Consortium agreement (if bidding in a consortium)
Frequently Asked Questions
Key insights about MAHARASHTRA tender market
How to bid for Indian Army photocopier maintenance tender in Nagpur 2026
Bidders should ensure eligibility for consortium bids, confirm service centre availability at the consignee location, and prepare documents including GST, PAN, experience certificates, and OEM authorizations. The contract allows up to 50% quantity/duration changes and requires 24-hour cartridge supply and 24-hour fault resolution.
What documents are required for the Indian Army photocopier service contract in Nagpur
Submit GST registration, PAN, experience certificates for similar maintenance projects, financial statements, bid submission proofs for EMD if applicable, technical bid documents, OEM authorizations for Xerox/HP MFMs, and any consortium agreement if bidding as a team.
What are the technical requirements for Xerox/HP MFM maintenance in Nagpur
Scope covers full service and maintenance of MFMs with toner/cartridge supplied by the vendor; paper supplied by buyer. Service centre must be at the consignee location; cartridge supply within 24 hours and breakdown resolution within 24 hours, under the 50% adjustment rule.
When is the cartridge supply deadline for this Nagpur tender
Cartridge and toner must be supplied within 24 hours of a call; service response for breakdowns should occur within 24 hours of reporting, ensuring minimal downtime for national defense equipment in Nagpur.
What are the eligibility criteria for bidders in this Indian Army bid
Bidders must not be under liquidation or bankruptcy; consortium bidders must appoint a leader; each member is equally responsible for contract execution; maintain service capability at the consignee location and meet standard bid submission requirements.
What is the estimated value and scope of the Nagpur photocopier tender
Estimated contract value is ₹141,600. The scope includes full service/maintenance for MFMs from Xerox and HP, toner/cartridge supplied by the supplier, and paper by the buyer, with SLA-driven response times and project quantity/duration flexibility up to 50%.
What are the service level commitments for this maintenance contract
Key SLAs include 24-hour cartridge supply after call and 24-hour fault resolution after reporting; service centre must be located at the consignee; bidders must comply with all bid terms and deliver consistent service quality.
Are there penalties for SLA breaches in this tender
Penalties or liquidated damages are not explicitly listed in the available data; bidders should review the bid terms for SLA breach consequences, potential credits, or LD clauses tied to response and repair times.