Uttar Pradesh State Institute Of Forensic Science FTIR AMC Tender Lucknow UP 2026
Bid Publish Date
13-Aug-2026, 6:12 pm
Bid End Date
24-Aug-2026, 12:00 pm
Value
₹1,00,000
Location
Progress
Tender Overview
The Uttar Pradesh State Institute Of Forensic Science in Lucknow, Uttar Pradesh, is issuing a tender for an Annual Maintenance Contract (AMC/CMC) for a PRE-OWNED FTIR instrument. The estimated contract value is ₹100,000, with scope focused on routine maintenance, servicing, and support for the FTIR system. The tender emphasizes OEM/Authorized Distributor involvement, with a mandatory dedicated service hotline and an escalation matrix. A notable commercial feature allows up to 25% adjustment in contract quantity or duration at issuance and during execution. This procurement aims to ensure continuous, reliable FTIR performance within the Home Department framework.
Technical Specifications & Requirements
- Organization: Uttar Pradesh State Institute Of Forensic Science (Home Department Uttar Pradesh)
- Location: Lucknow, Uttar Pradesh 226001
- Product/Service: Annual Maintenance Contract for a pre-owned FTIR instrument
- Estimated Value: ₹100,000; no explicit EMD amount listed
- Vendor Requirements: OEM authorization or detailed supplier certificate; dedicated toll-free service line; Escalation Matrix for service support
- Contract Flexibility: Scope/duration may be increased up to 25% with consent; lumpsum service adjustments permitted
- Delivery/Support: Service support provisions and response commitments are required from bidders; ISI/ISO standards are not specified in the data
- BOQ: No items listed; indicates a single-scope AMC rather than multiple line items
Terms, Conditions & Eligibility
- EMD: Not disclosed in tender text; bidders should verify at bid stage
- Experience/Authorization: OEM authorization or valid authorization from an Original Service Provider is mandatory
- Support: Bidders must provide a dedicated/toll-free service number and an escalation matrix
- Delivery/Response: AMC scope includes prompt service for the FTIR instrument; 25% adjustment rights are stated
- Documents: Bidder must attach OEM authorization details and service support contact information
- Compliance: Pre-owned equipment AMC requires clear serviceability and warranty terms (not fully specified in data)
Key Specifications
-
- Product/service: Annual Maintenance Contract for a pre-owned FTIR instrument
-
- Estimated contract value: ₹100,000
-
- Location: Lucknow, Uttar Pradesh 226001
-
- Key requirements: OEM authorization; dedicated toll-free service; Escalation Matrix
-
- Contract flexibility: up to 25% increase in quantity or duration at contract issue or during execution
Terms & Conditions
-
Key Term 1: 25% quantity/duration adjustment permitted at contract issue and during execution
-
Key Term 2: OEM/Original Service Provider authorization mandatory
-
Key Term 3: Dedicated toll-free service number and escalation matrix required
-
Key Term 4: EMD details not disclosed in tender documentation
-
Key Term 5: No BOQ items; AMC scope appears singular and for pre-owned FTIR
Important Clauses
Payment Terms
Not explicitly stated; AMC value is ₹100,000 and may be adjusted up to 25%; bidders should confirm payment milestones during bid submission
Delivery Schedule
No specific delivery timeline provided; bidders must propose service response times tied to the FTIR maintenance trigger events
Penalties/Liquidated Damages
No LD details provided in data; bidders should seek explicit SLA and penalty terms during bid clarification
Bidder Eligibility
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Must hold OEM authorization or authorized distributor status for FTIR maintenance
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Demonstrate capability to provide dedicated toll-free service and an escalation matrix
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Ability to service a pre-owned FTIR within Lucknow, Uttar Pradesh 226001
Tender Data
Bid Details
Quantity
1
Bid Type
Two Packet Bid
Bid Validity
180 (Days)
Bid Type
Service
Evaluation
Total value wise evaluation
Tech Clarification Time
2 Days
Preference & Exemptions
EMD Required
No
MII Compliance
Yes
MSE Purchase Preference
No
MSE Exemption/Relaxation
No
Startup Exemption/Relaxation
No
Bid Splitting Applied
No
Requirements
Min. Avg. Annual Turnover
1
Experience Required
3 Year (s)
Arbitration Clause
No
Mediation Clause
No
Additional Tender Data
Commercial Details
Tender Category
Service
Bid To RA
No
Bid To RA Enabled
No
Item Category
Customized AMC/CMC for Pre-owned Products - FTIR; FTIR; Annual Maintenance Contract (AMC); Quarterly; No
Payment Timelines
Payments shall be made to the Seller within 40 days of issue of service delivery acceptance certificate (SDAC) and on-line submission of bills (This is in supersession of 10 days time as provided in clause 12 of GeM GTC)
Delivery Details
Delivery Locations
1
Delivery Cities
Lucknow
Delivery Pincodes
226008
Delivery Locations
| Consignee | Address | City | State | Pincode | Quantity | Delivery Days | Additional Requirement |
|---|---|---|---|---|---|---|---|
| Atul Kumar Yadav | 226008,Uttar Pradesh State Institute of Forensic Sciences Piparsand, Sarojni Nagar, Lucknow | Lucknow | Uttar Pradesh | 226008 | 1 | - | Number of months within the contract period for which service is required : 12 |
Authority Records
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Documents 7
GeM-Bidding-9750213.pdf
Main Document
Other Documents
OTHER
Other Documents
OTHER
Other Documents
OTHER
Other Documents
OTHER
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
Required Documents
OEM authorization certificate or valid authorization from Original Service Provider
Dedicated toll-free service contact details and escalation matrix
Any prior experience certificates for FTIR maintenance
Financial statements or proof of capability to support AMC
GST registration and PAN card copy (if specified elsewhere)
Frequently Asked Questions
Key insights about UTTAR PRADESH tender market
How to bid for FTIR AMC tender in Lucknow Uttar Pradesh 2026
Bidders should obtain OEM authorization, confirm the pre-owned FTIR scope, and submit the AMC proposal with dedicated service hotline details and an escalation matrix. The tender value is ₹100,000, with up to 25% scope adjustment permitted; ensure compliance with Home Department requirements and upload relevant service capability documents.
What documents are required for FTIR AMC bid in Lucknow
Submit OEM authorization or authorized distributor certificate, proof of service capability (toll-free lines, escalation matrix), and financial credentials. Include experience certificates for FTIR maintenance and, if available, prior AMC references for similar equipment in Uttar Pradesh.
What are the FTIR service standards for this Lucknow tender
The tender specifies a dedicated service line and escalation matrix but does not state formal ISO/ISI standards. bidders should propose SLA-based metrics, response times, and maintenance procedures aligned with best practices for pre-owned FTIR systems.
When is the tender for FTIR AMC due in Lucknow 2026
Exact submission deadlines are not provided in the data; bidders must monitor the procurement portal for bid opening dates and submit with OEM authorization, service contacts, and an explicit AMC schedule demonstrating timely maintenance and uptime guarantees.
What is the EMD amount for the FTIR maintenance tender in UP
EMD details are not disclosed in the tender data. Bidders should seek clarification from the issuing authority and be prepared to provide standard bid security as per portal guidance and organization norms for AMC procurements.
How to verify OEM authorization for UP FTIR AMC bid
Obtain an official authorization certificate from the FTIR equipment OEM or an authorized distributor, including name, designation, address, email, and phone. Attach this certificate with the bid submission to satisfy eligibility criteria.
What are the payment terms for the UP FTIR maintenance contract
Payment terms are not explicitly defined in the data. Bidders should propose SLA-based payments tied to service milestones, with a clear breakdown of annual maintenance charges, response times, and any applicable taxes, to be finalized during contracting.