State Secretariat Panchayat And Rural Development West Bengal EPABX System Annual Maintenance Tender 2026
Bid Publish Date
09-Oct-2026, 3:56 pm
Bid End Date
29-Oct-2026, 3:00 pm
Location
Progress
Key Highlights
- • Exact: 10% security deposit via Bank Guarantee to WB PRD Department
- • Office requirement: Bidder must have an office in West Bengal with documentary evidence
- • OEM Authorization: Bid must include bidder-specific OEM authorization/certificate
- • Support: Dedicated toll-free service number must be provided
- • Variation clause: Up to 25% increase/decrease in contract quantity or duration
- • No BOQ items; procurement focuses on maintenance service for EPABX system
- • Tender opportunity requires state-based service capability and local presence
Tender Overview
The opportunity is issued by the State Secretariat under the Panchayat And Rural Development Department, West Bengal, for the Annual Maintenance service - EPABX System in North 24 Parganas, West Bengal (700057). While exact quantity and value are not disclosed, the tender specifies a 25% bid quantity/duration variation, and requires an office in West Bengal with OEM authorization. A security deposit of 10% of contract value via Bank Guarantee is mandated. Key differentiators include dedicated service support, toll-free contact, and OEM authentication, ensuring immediate, state-based service coverage. This tender targets qualified providers with regional presence and formal authorization.
- Location: North 24 Parganas, West Bengal
- Organization: State Secretariat (Panchayat And Rural Development Department, West Bengal)
- Product/Service: Annual Maintenance for EPABX System
- Key terms: 25% quantity/duration variation, OEM authorization, office in West Bengal, 10% security deposit via Bank Guarantee
- Unique aspects: Office presence requirement in WB, dedicated support, and bidder-specific OEM authorization documentation
Technical Specifications & Requirements
- Product/Service: Annual Maintenance for EPABX System; no explicit technical specs provided
- Compliance expectations: OEM authorization submitted with bid; service provider must maintain a state-based office in West Bengal
- Support: Dedicated/toll-free service number required; timely remote/onsite support expectations implied
- Financial terms: Security deposit: 10% of contract value via Bank Guarantee; 25% variation in contract quantity or duration upon issue of contract
- Procurement scope: Government maintenance service with potential scope expansion up to 25% under lumpsum arrangements with provider consent
- Documentation: Bidder must attach OEM authorization and relevant service proof; Office in WB evidence to be submitted
- Performance: Not explicitly defined; emphasis on continuity of service and regional availability
Terms, Conditions & Eligibility
- EMD/Deposit: Security deposit 10% of contract value via Bank Guarantee (WB government entity)
- OEM Authorization: Submit bid-specific OEM Authorization with full provider details
- Local presence: Bidder must establish and prove an office in West Bengal
- Support: Must offer a dedicated toll-free service number for assistance
- Quantity/Durations: Buyer may increase/decrease contract quantity or duration up to 25% at contract issue and prior to issue; consent required for scope changes in lumpsum contracts
- Additional clauses: Ensure compliance with buyer-added ATC; maintain service coverage in WB
Key Specifications
-
Product/service: Annual Maintenance for EPABX System
-
Quantity/Value: Not disclosed; contract value governs 10% security deposit via Bank Guarantee
-
EMD/Guarantee: Bank Guarantee for 10% of contract value
-
Standards/Certifications: OEM authorization required; no specific IS/ISO listed
-
Delivery/Support: Office in West Bengal; toll-free service number
-
Variation: 25% scope change permitted at contract issue or prior
Terms & Conditions
-
OEM authorization submission is mandatory for bid eligibility
-
West Bengal office presence is required to participate
-
10% contract value security deposit via Bank Guarantee is mandatory
Important Clauses
Payment Terms
Security deposit is 10% of contract value; payment terms not specified in excerpt
Delivery Schedule
No explicit delivery timeline; service continuity with regional coverage implied
Penalties/Liquidated Damages
Not specified in provided data
Bidder Eligibility
-
Bidder must have a registered office in West Bengal with verifiable address
-
OEM authorization from EPABX system manufacturer
-
Capability to provide toll-free service support and on-site maintenance in WB
-
Evidence of past EPABX maintenance contracts and financial stability
Tender Data
Bid Details
Quantity
1
Bid Type
Two Packet Bid
Bid Validity
60 (Days)
Bid Type
Service
Evaluation
Total value wise evaluation
Tech Clarification Time
2 Days
Preference & Exemptions
EMD Required
No
MII Compliance
Yes
MSE Purchase Preference
Yes
MSE Preference Band
L1+15%
MSE Exemption/Relaxation
Yes
Startup Exemption/Relaxation
No
Bid Splitting Applied
No
Requirements
Experience Required
3 Year (s)
Arbitration Clause
No
Mediation Clause
No
Additional Tender Data
Commercial Details
Tender Category
Service
Bid To RA
No
Bid To RA Enabled
No
Item Category
Annual Maintenance service - EPABX System
Payment Timelines
Payments shall be made to the Seller within 45 days of issue of service delivery acceptance certificate (SDAC) and on-line submission of bills (This is in supersession of 10 days time as provided in clause 12 of GeM GTC)
Delivery Details
Delivery Locations
1
Delivery Cities
24 Paraganas North
Delivery Pincodes
700106
Delivery Locations
| Consignee | Address | City | State | Pincode | Quantity | Delivery Days | Additional Requirement |
|---|---|---|---|---|---|---|---|
| Sanjay Das | 700106,Joint Administrative Building, HC 7, salt lake | 24 Paraganas North | West Bengal | 700106 | 1 | - | - |
Authority Records
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Documents 5
GeM-Bidding-10010746.pdf
Main Document
Other Documents
OTHER
Buyer uploaded ATC document
ATC
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
Categories
2
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Required Documents
GST registration certificate
Permanent Account Number (PAN) card
Experience certificates for EPABX/system maintenance
Financial statements (last 2 financial years)
EMD submission proof (not specified amount; ensure bank guarantee readiness)
Technical bid documents demonstrating OEM authorization
OEM authorization/authorization letter from manufacturer
Evidence of office in West Bengal (address proof, tenancy, utility bills)
Any prior similar maintenance contracts in West Bengal
Frequently Asked Questions
Key insights about WEST BENGAL tender market
How to bid for EPABX maintenance tender in West Bengal 2026?
Bidders must submit OEM authorization, prove WB office presence, and provide GST/PAN, financials, and prior EPABX maintenance experience. Include evidence of a 10% security deposit via Bank Guarantee and bid-specific OEM authorization. The tender allows up to 25% variation in quantity or duration; ensure toll-free support is listed.
What documents are required for EPABX tender submission in WB?
Submit GST certificate, PAN, two financial statements, EPABX maintenance experience certificates, OEM authorization, proof of West Bengal office, and proof of dedicated toll-free service line. Include security deposit readiness and any prior WB maintenance contracts as supporting evidence.
What are the eligibility criteria for WB EPABX maintenance tender?
Eligibility requires a WB-based office, bid-specific OEM authorization, demonstrable EPABX maintenance experience, financial stability with last two years’ statements, and ability to provide toll-free support. All documents must align with buyer-added ATC requirements.
What is the security deposit for this EPABX maintenance contract?
The security deposit is 10% of the contract value, submitted as a Bank Guarantee in favor of the Panchayats & Rural Development Department, Government of West Bengal. Ensure the Bank Guarantee is valid through contract award and execution.
What is the variation clause for this tender in WB?
The buyer may increase or decrease contract quantity or duration up to 25% at contract issue, with the option to revise scope for lumpsum-based services upon supplier consent. Ensure your bid accommodates possible scope changes.
What is the required service support arrangement for this tender?
Bidders must provide a dedicated toll-free service number for EPABX maintenance, with documented processes for on-site and remote support in West Bengal and clear escalation paths for critical faults.
Where is the mandatory office location for bidders?
Bidder offices must be located within West Bengal, with verifiable address proof. This ensures compliance with the condition of local service delivery and timely maintenance across North 24 Parganas.