Indian Navy KritiScan Baggage Scanner AMC Tender Goa 2026 Critical Service Standards
Progress
Quantity
1
Bid Type
Two Packet Bid
Categories
8
Tender Overview
The Indian Navy (Department of Military Affairs) in SOUTH GOA, GOA 403105 seeks a Customized AMC/CMC for a pre-owned KritiScan baggage scanner, with an Annual Maintenance Contract model and quarterly service cadence. The contract emphasizes post-warranty maintenance for a pre-owned system, with delivery/installation to MATERIAL ORGANISATION, DABOLIM, GOA. The bidder must demonstrate a local service footprint, robust support channels, and flexibility to adjust contract scope by up to 50% per the At-Collection terms. Key differentiators include in-state service availability, dedicated support channels, and a documented escalation matrix. Estimated value and exact quantity are not disclosed, but the tender highlights specialized security equipment maintenance. This opportunity is configured for suppliers with proven baggage scanner AMC capability and Gujarat/Goa operational presence.
Technical Specifications & Requirements
- Product category: AMC/CMC for pre-owned baggage scanning system (KritiScanTM)
- Service scope: Annual Maintenance Contract with quarterly service cadence; installation/commissioning at GOA address if applicable
- Delivery/installation location: MATERIAL ORGANISATION, DABOLIM, GOA 403801
- Service capabilities: Dedicated toll-free support, escalation matrix, on-ground service presence in the consignee state, OEM/authorised service capability
- Documentation and compliance: PAN, GSTIN, EFT mandate, canceled cheque, MSME certificate (if applicable), turnover proof, evidence of local office, past performance records
- Compliance criteria: Acceptance of scope of work; local office proof; escalation details; demonstrated experience in similar AMC for baggage scanners is expected
- Evaluation flags: Escalation matrix submission, service support terms, and MSME status may influence scoring; 50% quantity/duration adjustment permitted
- Platform expectations: Uploads of required certificates and compliance documents as per AtC/AAT terms
Terms, Conditions & Eligibility
- EMD: Not specified in available data
- Delivery timeline: 50% flexibility for scope/duration under Option Clause; actual delivery/installation to GOA address as per AtC
- Local presence: Office of Service Provider must be located in the state of consignee (Goa); documentary evidence required
- Service support: Dedicated toll-free number and escalation matrix required from bidder/OEM
- Financial/ownership: Bidder must not be under liquidation or bankruptcy; must upload undertaking
- Documentation: Pan Card, GSTIN, canceled cheque, EFT mandate, MSME registration (if applicable), turnover proof, local office proof, past performance status
- Past performance: Evaluation includes SAT/UNSAT status and compliance with scope of work
- Documentation integrity: Failure to submit specified certificates/documentary evidence can lead to rejection
- Post award: Facility to meet service obligations in-state and response within defined timelines is expected
Key Specifications
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Product/service: AMC/CMC for pre-owned baggage scanner (KritiScanTM)
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Delivery/installation location: MATERIAL ORGANISATION, DABOLIM, GOA 403801
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Service features: Dedicated support, toll-free line, escalation matrix
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Documentation: PAN, GSTIN, EFT mandate, cancelled cheque, MSME (if applicable)
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Eligibility: Local office presence in Goa; prior experience in baggage scanner AMC
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Commercial terms: Option Clause allows up to 50% change in quantity or duration
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Compliance: Acceptance of scope of work; past performance evidence
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Penalties/SLAs: Not explicitly defined in provided data; likely per AtC terms
Terms & Conditions
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Option Clause permits up to 50% change in contract scope or duration
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Delivery/installation must occur at GOA location; in-state service presence required
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Bidder must provide escalation matrix and toll-free service support
Important Clauses
Payment Terms
Not specified in data; typical terms would be as per AtC with milestones linked to service delivery and acceptance
Delivery Schedule
Actual delivery/installation to GOA address; scope up to 50% adjustment allowed pre-issue of contract
Penalties/Liquidated Damages
No explicit LD data provided; expect standard penalties under AMC/CMC terms and service levels
Bidder Eligibility
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Local service presence in Goa with a dedicated office
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MSME certification (if applicable) and turnover proof
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Experience in AMC/CMC for baggage scanners or similar security equipment
Additional Tender Data
Commercial Details
Tender Category
Service
Bid To RA
No
Bid To RA Enabled
No
Item Category
Customized AMC/CMC for Pre-owned Products - AMC OF BAGGAGE SCANNER MACHINE; KritiScanTM; Annual Maintenance Contract (AMC); Quarterly; No
Authority Records
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Documents 5
GeM-Bidding-9374769.pdf
Main Document
Scope Of Work Document
SCOPE_OF_WORK
Payment Terms & Condition
PAYMENT
Other Documents
OTHER
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
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Required Documents
Copy of Pan Card
Copy of GSTIN
Copy of Cancelled Cheque
Copy of EFT Mandate duly certified by bank
Escalation Matrix for service support
MSME Registration certification
Experience Criteria documentation / references
Acceptance of scope of work
Bidder Turnover documents
Proof of Local office in the state of consignee
Past Performance records (SAT/UNSAT)
Corrigendum Updates
1 Update Update
Extended Deadline
11-Jun-2026, 10:00 am
Opening Date
11-Jun-2026, 10:30 am
Frequently Asked Questions
Key insights about GOA tender market
How to bid for the baggage scanner AMC tender in Goa 2026?
Bidders must submit PAN, GSTIN, EFT mandate, canceled cheque, escalation matrix, MSME certificate (if applicable), local Goa office proof, turnover evidence, and past performance. Ensure acceptance of scope and demonstrate baggage scanner AMC experience; provide service commitments and escalation contacts.
What documents are required for the KritiScan AMC bid in Goa?
Required documents include Pan Card, GSTIN, Cancelled Cheque, EFT Mandate, Escalation Matrix, MSME certificate (if applicable), turnover proof, Local Goa office proof, and Past Performance records. Submission of these items is essential for bid evaluation.
What are the delivery and installation conditions for Goa project?
Delivery/installation must be at MATERIAL ORGANISATION, DABOLIM, GOA 403801. The contract allows up to 50% change in quantity or duration prior to award. Post-award, ensure on-site readiness and alignment with service support requirements in Goa.
Which organizations’ standards apply to KritiScan AMC in this tender?
Standards are not explicitly listed; bidders should align to security equipment maintenance norms and ensure ISI/ISO certifications if referenced in AtC. Prior baggage scanner AMC experience and in-state service capability are critical for evaluation.
What is the scope flexibility for contract quantity or duration?
Option Clause allows the buyer to increase or decrease contract quantity or duration by up to 50 percent at contract issue and up to 50 percent post-issue, subject to service provider consent for lumpsum services.
What is required for service support in Goa for this tender?
bidder must provide a dedicated toll-free service number and a formal escalation matrix. An in-state service presence proof is required, with a local office in Goa and documented support commitments.
What if a bidder is MSME eligible for this KritiScan AMC tender?
MSME certification can benefit eligibility; provide MSME certificate if applicable. Non-MSME bidders must still meet all other documents and service capability requirements, including local office proof and past performance evidence.
What happens if required documents are missing in Goa tender submission?
Incomplete submissions risk bid rejection. Ensure all documents—PAN, GSTIN, EFT mandate, canceled cheque, escalation matrix, local office proof, turnover, and past performance—are uploaded, along with acceptance of scope and service capability.
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Documents 5
GeM-Bidding-9374769.pdf
Main Document
Scope Of Work Document
SCOPE_OF_WORK
Payment Terms & Condition
PAYMENT
Other Documents
OTHER
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS