State Bank Of India Software Support Services Tender Thane Maharashtra Oracle & OS/DB Maintenance 2025

Tender Overview

The procurement is issued by State Bank Of India for Software Support Services 2.0 encompassing Oracle, Operating System Software, Application Software, Database Management Software, and related maintenance, planning, implementation, optimization, and service delivery management. The location is Thane, Maharashtra 400601. The project scope is driven by ongoing SBI software support needs with no stated BOQ items and an EMD of ₹13,500,000. Two key differentiators are the contract quantity/duration flexibility and the excess settlement mechanism, enabling bidder-priced adjustments and additional charges within defined caps. This procurement targets qualified IT services firms capable of delivering comprehensive lifecycle support under SBI’s financial services mandate.

Technical Specifications & Requirements

• No formal specifications are published in the tender data; bidders should prepare for a broad, multi-domain software support scope covering Oracle, OS, application, and database maintenance, plus planning, implementation, optimization, and service delivery management.
• Key implied requirements include capability to handle enterprise-scale financial software environments, integration with SBI’s existing IT architecture, and adherence to service delivery standards for ongoing operational support.
• Notable bid terms include an EMD of ₹13,500,000 and the ability to adjust contract quantity or duration by up to 25% at issuance and post-issuance, plus an Excess Settlement option permitting additional charges up to a defined order value.
• Suppliers should anticipate requirement for detailed technical compliance, implementation methodology, and transition planning aligned with SBI’s financial services operations.

Terms, Conditions & Eligibility

• EMD: ₹13,500,000 (payable as per SBI terms) and evidence of financial capability to support enterprise-scale software services.
• Option Clause: contract quantity/duration may be adjusted by up to 25% at contract issue, with mandatory acceptance by bidders.
• Excess Settlement: service providers may include additional charges up to a specified percentage of the item-level total value; must declare applicability during invoice creation with required supporting documents.
• No BOQ items are listed; bidders should prepare comprehensive proposals covering Oracle, OS, application, and database maintenance, including delivery milestones, service levels, and risk mitigation.