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GEM

Contract Bidding Open For Software Support Services 2.0 - IMPLEMENTATION OF COMPLAINT MANAGEMENT SYSTEM; Database Management in PUNE, MAHARASHTRA

Bid Publish Date

05-Mar-2025, 10:39 am

Bid End Date

08-Mar-2025, 11:00 am

Progress

Issue05-Mar-2025, 10:39 am
Technical03-Jun-2025, 4:24 pm
Financial
AwardCompleted
Explore all 5 tabs to view complete tender details

Quantity

1

Bid Type

Two Packet Bid

Categories 4

Indian Army has released a public tender for Software Support Services 2. 0 - IMPLEMENTATION OF COMPLAINT MANAGEMENT SYSTEM; Database Management Software; Implementation Services; Software Enhancements; OEM approved service provider in PUNE, MAHARASHTRA. Quantity: 1. Submission Deadline: 08-03-2025 11: 00: 00. Download documents and apply online.

Additional Tender Data

Commercial Details

Tender Category

Service

Bid To RA

No

Bid To RA Enabled

No

Item Category

Software Support Services 2.0 - IMPLEMENTATION OF COMPLAINT MANAGEMENT SYSTEM; Database Management Software; Implementation Services; Software Enhancements; OEM approved service provider

Authority Records

MINISTRY OF DEFENCEMILITARY AFFAIRS DEPARTMENTINDIAN ARMY
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Documents 4

GeM-Bidding-7605816.pdf

Main Document

Scope Of Work Document

SCOPE_OF_WORK

Buyer uploaded ATC document

ATC

GEM General Terms and Conditions Document

GEM_GENERAL_TERMS_AND_CONDITIONS

Past Similar Tenders (Historical Results)

5 found

Software Support Services 2.0 - IMPLEMENTATION OF COMPLAINT MANAGEMENT SYSTEM; Database Management

Indian Army

PUNE, MAHARASHTRA

Posted: 10 March 2026
Closed: 14 March 2026
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Software Support Services 2.0 - Microsoft; Database Management Software; Implementation Services; R

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Required Documents

1

Experience Criteria

2

Bidder Turnover

3

Certificate (Requested in ATC)

4

OEM Authorization Certificate

5

OEM Annual Turnover

6

Additional Doc 1 (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria

7

the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer

Technical Results

S.No Seller Date Status
1
ALOBHA TECHNOLOGIES PRIVATE LIMITED   Under PMA
06-03-2025 16:24:46
2
E-MIND SOLUTIONS   Under PMA
07-03-2025 15:50:03
3
INFOASIA SYSTEMS   Under PMA
08-03-2025 10:50:28
4
SRI LAXMI ENTERPRISES   Under PMA
07-03-2025 08:54:39
5
SV WEB AND INFORMATICS   Under PMA
06-03-2025 12:50:46
6
TECHNO OCEAN IT SOLUTIONS PRIVATE LIMITED   Under PMA
07-03-2025 13:58:18
7
VAGS ENTERPRISES   Under PMA
07-03-2025 12:18:29
8
VENTUREIT GLOBAL SOLUTIONS PRIVATE LIMITED   Under PMA
08-03-2025 10:48:17

Financial Results

Rank Seller Price Item
L1
SV WEB AND INFORMATICS( MSE Social Category:OBC )    Under PMA
Item Categories : Software Support Services 2.0 - IMPLEMENTATION OF COMPLAINT MANAGEMENT SYSTEM; Database Management
L2
VAGS ENTERPRISES   Under PMA
Item Categories : Software Support Services 2.0 - IMPLEMENTATION OF COMPLAINT MANAGEMENT SYSTEM; Database Management
L3
SRI LAXMI ENTERPRISES( MSE Social Category:OBC )    Under PMA
Item Categories : Software Support Services 2.0 - IMPLEMENTATION OF COMPLAINT MANAGEMENT SYSTEM; Database Management

Frequently Asked Questions

Key insights about MAHARASHTRA tender market

What are the eligibility requirements for participating in government tenders such as GEM/2025/B/6023201?

The eligibility requirements for participating in government tenders typically include being a registered entity with valid documentation and licenses. Companies must possess a proven track record related to the specific service or product being tendered. For this particular tender, potential bidders must also demonstrate their capacity to implement systems effectively while adhering to stipulated regulations.

What are the required certificates for bidders in this tender?

Bidders must provide several required certificates, including registration certificates, experience certificates in similar projects, compliance with regulatory certifications, and other relevant validation documents that establish eligibility and capability. It is vital for bidders to ensure that all submissions are comprehensive and adhere to the requirements mentioned in the tender documents.

How do I register to participate in this tender process?

The registration process for this tender includes visiting the official government procurement portal and completing the online registration form. Bidders should ensure they have all necessary documentation ready for submission, including proof of eligibility and financial stability, before attempting to register.

What document formats are accepted for submission?

Accepted document formats will typically include PDF, Word, or other specified formats as detailed in the tender documentation. Bidders should verify the accepted document formats in the submission guidelines section to ensure their proposals are compliant and avoid any submission issues.

How does the evaluation process work for this tender, and what factors are considered?

The evaluation process involves a comprehensive review of both technical and financial proposals. Evaluations will consider compliance with eligibility criteria, the quality of technical proposals, cost-effectiveness, and the overall experience of the bidder. It aims to ensure that the selected proposal provides the best value for money and meets the objectives set forth by the Ministry of Defence.


This comprehensive overview and set of FAQs aim to clarify the tender process while aiding potential bidders in understanding the requirements for successful participation.

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