Central Water Commission Manpower Outsourcing IT Helpdesk Support Tender New Delhi 2026
Progress
Key Highlights
- • Local office requirement: Service provider must have an office in the consignees' state (Delhi) with documentary evidence.
- • Dedicated toll-free service line and escalation matrix to ensure prompt IT helpdesk support.
- • EMD submission options include DD or Fixed Deposit Receipt (FDR); hard copies must reach within 5 days of bid end/open date.
- • Post-award security: Performance DD accepted in lieu of PBG; delivery of DD copy within 15 days after award.
- • Past experience evidence: Contract copies with invoices or client execution certificates are acceptable proofs.
- • Department: Central Water Commission (CWC), New Delhi; procurement targets manpower outsourcing for IT helpdesk.
Tender Overview
The Central Water Commission (CWC) in New Delhi invites bids for IT Helpdesk Support under Manpower Outsourcing Services with Fixed Remuneration. Estimated value is ₹2,967,216 and the EMD is ₹60,000. Scope centers on IT helpdesk support personnel, with the service location anchored to the consignee state, i.e., Delhi. A local service provider office is required in the state of the consignee, ensuring geographic compliance and on-site attendance. A dedicated toll-free service line and an escalation matrix are mandatory to facilitate responsive support. The tender emphasizes verifiable past experience through client contracts or execution certificates and allows flexible submission of EMD via DD or fixed deposit receipt. This procurement targets vendors capable of sustaining ongoing helpdesk operations within government channels and ensuring timely escalation and customer assistance.
Technical Specifications & Requirements
- Product/Service: IT Helpdesk Support (Manpower Outsourcing – Fixed Remuneration)
- Location: New Delhi, Delhi
- Estimated value: ₹2,967,216; EMD: ₹60,000; Bid security can be submitted as DD or FDR
- Service requirements: Local office in consignee state; dedicated toll-free support; formal escalation matrix
- Past experience: Valid proof accepted includes contract copies with invoices, client execution certificates, or third-party notes
- EMD/PBG: Multiple submission options; hardcopy delivery within 5 days of bid end/open date; post-award DD as PBG acceptable
- Documentation: Submission evidence as per T&C; OEM/agency prerequisites as specified
- Penalty/Performance: Terms allow for performance-based security and post-award DD exchange
Terms, Conditions & Eligibility
- EMD options: Account Payee DD in favor of PAO, CWC, New Delhi or fixed deposit receipt with pledge verification
- Hardcopy delivery: 5 days post bid end/open date
- Office requirement: Service provider must maintain an office in the consignee state
- Support access: Dedicated toll-free telephone number for service support; escalation matrix must be provided
- Past experience documents: Contract copies with invoices or execution certificates
- Payment/guarantee: DD can substitute PBG; after award, DD delivery within 15 days
- Compliance: Ensure submission of required documents and timely delivery of hard copies
Key Specifications
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- Category: IT Helpdesk Support (Manpower Outsourcing, Fixed Remuneration)
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- Location/Delivery: New Delhi, Delhi
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- Estimated value: ₹2,967,216; EMD: ₹60,000
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- EMD submission modes: DD or Fixed Deposit Receipt (FDR)
Terms & Conditions
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EMD must be submitted as DD or FDR with 5-day hardcopy delivery.
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Local Delhi office required; toll-free support and escalation matrix mandatory.
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Post-award payment security may be via DD; DD to PAO, New Delhi; 15 days for delivery of DD.
Important Clauses
Payment Terms
EMD/FD must be submitted; post-award DD/PBG options; payment terms not detailed in data
Delivery Schedule
Hardcopy EMD to reach within 5 days of bid end/open; onboarding timeline not specified
Penalties/Liquidated Damages
No explicit LD percentage provided in data; escalation matrix required
Bidder Eligibility
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Vendor must have an office in Delhi with documentary evidence
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Demonstrable experience in IT helpdesk outsourcing for government or large enterprises
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Ability to provide dedicated toll-free support and escalation procedures
Tender Data
Bid Details
Quantity
3
Bid Type
Two Packet Bid
Bid Validity
180 (Days)
Bid Type
Service
Evaluation
Total value wise evaluation
Tech Clarification Time
2 Days
Preference & Exemptions
EMD Required
Yes
MII Compliance
Yes
MSE Exemption/Relaxation
No
Startup Exemption/Relaxation
No
Bid Splitting Applied
No
Requirements
Min. Avg. Annual Turnover
100
Experience Required
3 Year (s)
Additional Tender Data
Commercial Details
Tender Category
Service
Bid To RA
No
Bid To RA Enabled
No
Item Category
Manpower Outsourcing Services - Fixed Remuneration - IT Helpdesk Support; IT Helpdesk Support; Graduate
Advisory Bank
State Bank of India
ePBG Percentage
3%
ePBG Duration (Months)
26
Delivery Details
Delivery Locations
1
Delivery Cities
New Delhi
Delivery Pincodes
110066
Delivery Locations
| Consignee | Address | City | State | Pincode | Quantity | Delivery Days | Additional Requirement |
|---|---|---|---|---|---|---|---|
| GAURAV JAIN | 110066,Room no. 620, 6th Floor, SM Dte Sewa Bhawan, R.K.Puram, New Delhi-110066 | New Delhi | Delhi | 110066 | 3 | - | Basic monthly pay (INR) exclusive of GST : 27278 Bonus (INR Monthly) : 0 EDLI (INR Monthly) : 125 EPF Admin Charges (INR Monthly) : 125 Estimated Number of Overtime Hours per Resource per Month : 0 Remuneration per resource per hour for Overtime Hours (Including all applicable allowance etc & excluding GST) : 0 Optional Allowances 1 (INR Monthly) : 0 Optional Allowances 2 (INR Monthly) : 0 Optional Allowances 3 (INR Monthly) : 0 Provident Fund (INR Monthly) : 3000 ESI (INR Monthly) : 0 Tenure/ Duration of Employment (In Months) : 24 |
Authority Records
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Documents 11
GeM-Bidding-10065260.pdf
Main Document
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GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
Categories
3
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Required Documents
GST registration certificate
Permanent Account Number (PAN) card
Past project experience proofs (contracts, invoices, execution certificates)
Technical bid/ compliances per T&C
OEM authorizations (if applicable)
Account Payee Demand Draft (EMD) or proof of FDR submission
Proof of local office in Delhi (address, registration)
Frequently Asked Questions
Key insights about DELHI tender market
How to bid for the IT helpdesk outsourcing tender in Delhi 2026?
Bidders must meet eligibility criteria, provide an office in Delhi, submit EMD ₹60,000 via DD or FDR, and upload evidence of past IT support contracts. Include toll-free support details, an escalation matrix, and documents listed in T&C. Ensure hardcopy EMD reaches within 5 days of bid end date.
What documents are required for Delhi IT helpdesk procurement 2026?
Required documents include GST certificate, PAN, past experience proofs (contracts/invoices or execution certificates), technical bid, OEM authorizations if applicable, and EMD proof (DD or FDR) with hardcopy delivery within 5 days. Delhi office evidence must be provided.
What are the EMD submission options for this CWC tender in Delhi?
EMD can be submitted as an Account Payee DD in favor of PAO, CWC, New Delhi, or as a Fixed Deposit Receipt (FDR) pledged to PAO. Upload scanned DD/FDR proof with bid and ensure hardcopy delivery to the Buyer within 5 days post bid end/open.
What are the essential service requirements for the Delhi IT helpdesk bid?
Bids must include a dedicated toll-free telephone line for support and a formally documented escalation matrix. The service provider must maintain a Delhi-based office and provide timely support aligned to contract needs, with past project proofs as acceptable evidence.
What is the estimated value and EMD amount for this procurement in Delhi?
The procurement target is an estimated value of ₹2,967,216 with an EMD of ₹60,000. Submissions may use DD or FDR; hardcopy EMD to be delivered within 5 days after bid end/open date.
What guarantees exist for post-award security and performance in this tender?
Post-award security can be furnished as a DD in favor of PAO, CWC in New Delhi, substituted for PBG if allowed; the successful bidder must provide the DD within the specified 15-day window after award and ensure compliance with performance terms.
What qualifies as past experience proof for this CWC IT outsourcing bid?
Acceptable proofs include contract copies with invoices with bidder self-certification, execution certificates from clients, or equivalent documents such as third-party inspection notes, demonstrating similar IT helpdesk provisioning.
What is the location requirement for the service provider in this tender?
The service provider must have an office in the consignee state, i.e., Delhi, with documentary evidence submitted as part of the bid package to verify local presence.