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Secretariat Administration Department Uttar Pradesh Customized AMC/CMC for Pre-owned Baggage Scanner Krystalvision 2025

Bid Publish Date

29-Dec-2025, 6:07 pm

Bid End Date

17-Jan-2026, 6:00 pm

EMD

₹42,000

Value

₹21,00,000

Location

LUCKNOW , UTTAR PRADESH

Progress

Issue29-Dec-2025, 6:07 pm
AwardPending
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Quantity

13

Bid Type

Two Packet Bid

Categories 7

TECHNICAL SERVICES OTHER SERVICE BAGGAGE SCANNER WATER LEVEL RECORDER SCANNER X RAY BAGGAGE INSPECTION SYSTEM MICROCENTRIFUGES

Tender Overview

This tender by the Secretariat Administration Department, Uttar Pradesh, seeks Customized AMC/CMC services for pre-owned baggage scanning equipment and Krystalvision systems. Estimated value is ₹2,100,000 with an EMD of ₹42,000. Location focus is Uttar Pradesh, India, and scope includes quarterly AMC/CMC for static systems and baggage scanning equipment. The contract supports maintenance, support, and service delivery within the state, with potential quantity/duration adjustments up to 25% per issue. An on-ground service provider office must exist in the consignee’s state, and bidders must provide a dedicated toll-free service line and escalation matrix. The bid requires adherence to buyer-specified service levels and manpower commitments, including a minimum payroll participation of 10% of required staff for at least one year. This procurement emphasizes post-award service readiness and compliance with regional service requirements.

  • Organization: Secretariat Administration Department, Uttar Pradesh
  • Location: Uttar Pradesh, India
  • Product/Service: Customized AMC/CMC for pre-owned baggage scanners and Krystalvision systems
  • Estimated value: ₹2,100,000; EMD: ₹42,000
  • Payment/Delivery: Not detailed; escalation and service support terms provided
  • Key differentiator: On-site service presence in UP; defined manpower and escalation framework

Technical Specifications & Requirements

  • No formal technical specifications available in the tender data
  • Documented service expectations include: dedicated toll-free service number, escalation matrix, and office presence in the consignee state
  • Required eligibility elements emphasize post-sale support capability, 10% payroll staffing, and verification documents
  • EMD submission options include DD payable to the Special Secretary, Secretariat Administration Department, with hardcopy delivery within 5 days of bid end/opening
  • Post-award, DD can substitute PBG and must be delivered within 15 days of award
  • No IS/IS0 standards or product performance metrics are explicitly listed, but bidder must demonstrate service capability for baggage scanners and related static systems

Terms, Conditions & Eligibility

  • EMD: ₹42,000 (DD or online submission acceptable; hard copy delivery within 5 days of bid end/opening)
  • Service requirements: UP-based service office; dedicated toll-free service line; escalation matrix
  • Manpower: at least 10% of total required service staff on payroll for at least one year
  • Payment terms: not detailed in data; DD/EMD and post-award DD/PBG options exist
  • Delivery timeline: not specified; quantity/duration adjustments allowed up to 25% at contract issue and post-issuance
  • Documentation: GST, PAN, experience certificates, financials, OEM authorizations, and technical bid documentation are typically required

Key Specifications

  • Total estimated value: ₹2,100,000

  • EMD amount: ₹42,000

  • Contract can adjust quantity or duration up to 25% at issue/after award

  • Office of service provider must be located in the consignee state (UP)

  • Dedicated toll-free service number and escalation matrix required

  • At least 10% payroll manpower on service provider’s payroll for ≥1 year

  • DD/Payable at Special Secretary, Secretariat Administration Department; hard copy delivery within 5 days

  • Post-award: DD can substitute PBG; hard copy DD to be delivered within 15 days

Terms & Conditions

  • EMD ₹42,000 via DD or online; hard copy delivery within 5 days

  • UP-based service office required; dedicated toll-free line

  • Escalation matrix and 10% payroll manpower mandatory

Important Clauses

Payment Terms

EMD submission via DD or online; post-award DD may replace PBG; hard copy delivery timelines apply

Delivery Schedule

Quantity/duration adjustments up to 25% at contract issue and post-issuance; service delivery terms unspecified

Penalties/Liquidated Damages

No explicit LD details provided in data; standard practice would apply per contract but not specified

Bidder Eligibility

  • Must have UP-based service office or be able to establish within state

  • Dedicated toll-free service line and escalation matrix

  • Minimum 10% payroll manpower commitment for ≥1 year

Past Similar Tenders (Historical Results)

5 found

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Posted: 12 September 2025
Closed: 29 September 2025
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Customized AMC/CMC for Pre-owned Products - --; --; Annual Maintenance Contract (AMC); Quarterly; Y

Dpiit Admin

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Posted: 19 February 2025
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Customized AMC/CMC for Pre-owned Products - --; --; Annual Maintenance Contract (AMC); Quarterly; N

North East Frontier Railway

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Posted: 5 March 2025
Closed: 27 March 2025
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Required Documents

1

GST Registration Certificate

2

Permanent Account Number (PAN) Card

3

Experience Certificates for similar AMC/CMC support

4

Financial Statements (last 2 financial years)

5

EMD submission document (DD or online payment receipt)

6

Technical bid and compliance statements

7

OEM Authorization/Manufacturer Proof for Krystalvision and baggage scanners

8

Proof of service office in Uttar Pradesh (address and registration)

Frequently Asked Questions

Key insights about UTTAR PRADESH tender market

How to bid for the baggage scanner AMC in Uttar Pradesh 2025

Bidders should prepare the EMD ₹42,000 via DD or online, provide GST/PAN, and submit experience certificates for similar AMC/CMC work. Ensure UP-based service office, dedicated toll-free line, and escalation matrix. Include OEM authorizations for Krystalvision equipment and proof of payroll commitments (10% on payroll for 1 year).

What documents are required for UP baggage scanner AMC bid 2025

Required documents include GST certificate, PAN, last two financial statements, experience certificates for similar maintenance, EMD DD proof, technical bid, OEM authorizations, and proof of UP service office. Submit hard copies within 5 days of bid end and scanned copies with bid.

What are the service requirements for UP baggage scanner procurement

Bidders must maintain a UP-based service office, provide a dedicated toll-free service number, and publish an escalation matrix. They should have at least 10% payroll manpower on payroll for at least one year and ensure timely service support throughout the AMC period.

What is the EMD amount for the UP baggage scanner tender 2025

The EMD is ₹42,000, payable via Demand Draft in favor of Special Secretary, Secretariat Administration Department, or online. A scanned DD proof must accompany the bid, with the hard copy delivered within 5 days after bid end/opening.

What delivery/installation terms exist for UP Krystalvision maintenance

Specific delivery/install timelines are not detailed. The bid allows quantity/duration adjustments up to 25% at issue and post-issuance. Service readiness requires UP-based presence and an escalation framework to ensure prompt maintenance for Krystalvision and baggage scanners.

How can OEMs participate in the Uttar Pradesh AMC bid 2025

OEMs must provide authorization for Krystalvision and baggage scanner products, along with technical bid compliance. They should maintain UP service presence, dedicated support lines, and payroll commitments. Post-award submission allows DD as PBG substitute with 15-day handover.