Hindustan Petroleum Corporation Ltd Customized AMC/CMC for Pre-owned Equipment Maintenance AMC 3-Year – OEM Authorized Service 2026

Tender Overview

Hindustan Petroleum Corporation Ltd invites bids for a Customized AMC/CMC for Pre-owned Equipment across India. The contract covers 2 preventive maintenance visits per year and 1 breakdown visit annually, with an OEM/ OEM-authorized service provider required for the entire AMC period. The scope includes calibration/checklist-based maintenance, technical support, and onsite spares on a chargeable basis. The order validity extends to 3 years from the date of PO, with payments on a visit basis. A response window of 72 hours for breakdowns is specified to ensure uptime. The absence of a BOQ suggests equipment-wide maintenance rather than itemized procurement, emphasizing service delivery quality and OEM alignment.

Technical Specifications & Requirements

• Scope includes: 2 preventive maintenance visits per year; 1 annual breakdown visit as complementary service; calibration and OEM-approved maintenance checklist.
• Response time: Breakdown attendance within 72 hours of information receipt; remedial action to restore operation.
• Equipment coverage: Includes Impact Testing Machine and connected accessories; OEM authorization required for the full AMC duration.
• Delivery & invoicing: Invoices to be raised after every visit; preventive maintenance payments on lump-sum completion for each activity.
• Spare parts: HPCL supplies spares; vendor to procure on a chargeable basis only when required.
• Support scope: Technical/applications support and resolution of process/software issues during AMC.
• Contractor requirements: Vendor must be OEM or OEM-authorized; provide authorization certificates throughout the AMC period.

Terms, Conditions & Eligibility

• Order validity: 3 years from PO date; price reduction not applicable.
• Payment terms: Payment for preventive maintenance on lump-sum basis per activity; breakdown visit invoiced per occurrence.
• Liability & subcontracting: No assignment or subcontracting without prior written consent; vendor remains jointly liable.
• Spare policy: Spares/consumables supplied by HPCL; otherwise procured by vendor on chargeable basis.
• Warranty & compliance: Observing OEM maintenance checklist; ensure OEM calibration standards; provide OEM authorization for entire AMC period.
• Documentation: OEM authorization, GST, PAN, and capability to perform AMCs for pre-owned equipment; annual maintenance commitments clearly demonstrable.