IIT West Delhi Department of Higher Education Service Tender 2025 for Service & Support - Integrity Pact, Escalation Matrix, ISI/ISO Compliance 2025

Tender Overview

The opportunity is issued by the Indian Institute Of Technology (IIT), Department of Higher Education, located in WEST DELHI, DELHI - 110008. The procurement scope covers services & support with an estimated value of ₹12,500,000. While no BOQ items are listed, the tender emphasizes compliance, integrity, and robust post-sales support, including a dedicated toll-free service line and a formal escalation matrix. A signed Integrity Pact is required, reflecting the buyer’s policy, and bidders must demonstrate past experience through contract projections or client execution certificates. This tender distinguishes itself through its emphasis on governance (integrity pact), service responsiveness, and documented proof of prior engagements, rather than a discrete hardware or product catalog. This combination targets service-oriented vendors capable of sustained support and compliant operations in a government context.

Technical Specifications & Requirements

• Integrity Pact compliance with the buyer’s policy; upload signed copy with bid submission.
• Dedicated toll-free service support number required; bidder/OEM must provide contact details for ongoing assistance.
• Escalation Matrix for service support with direct telephone numbers.
• Certificates/documentation: failure to upload the sought certificates may lead to rejection; ATC/Corrigendum documents may modify requirements.
• Past Experience: acceptable proof includes contract copies with invoices and bidder self-certification, client execution certificates, or related documents such as Third Party Inspection notes.
• ATC/SOW documents uploaded by bidder; final clauses may supersede standard terms to reflect buyer-specific scope.
• No technical specifications or BOQ items are provided in the public data, so bidders should rely on the attached SOW/ATC documents for detailed scope.

Terms, Conditions & Eligibility

• EMD not specified in the data; bidders should verify EMD requirements in the final bid document.
• Financial standing: bidders must demonstrate proper financial health and avoid liquidation or bankruptcy processes.
• Service commitment: dedicated support, escalation procedures, and post-sale responsiveness are mandatory.
• Past project experience proof: contract copies, execution certificates, or third-party notes acceptable.
• ATC/Corriendum compliance: upload all required certificates and documents.
• Clause supersession: Buyer’s signed documents prevail over bid terms; adherence to Scope of Work is mandatory.