ESIC ISO Certification Services Tender Kollam Kerala 9001 QMS Initial Audit 2026

Tender Overview

Employees' State Insurance Corporation (ESIC) in Kollam, Kerala (689695) invites bids for ISO 9001 Quality Management System (QMS) certification services, covering consulting, initial audit, and surveillance audit. Estimated value: ₹600,000 with EMD ₹12,000. The contract allows a flexible quantity/duration adjustment of up to 25% at award or issuance. Bidders must establish an office in Kerala and provide a dedicated toll-free support line and an escalation matrix. The winning bidder should deliver services per the scope of work in the accompanying documents and ensure hard-copy EMD/BD submissions within the stated timelines. This procurement emphasizes reliable local presence and robust post-award support for ISO implementation and surveillance activities.

• Organization: Employees State Insurance Corporation (ESIC)
• Product/Service: ISO 9001 QMS certification services (consulting, initial audit, surveillance audit)
• Location: Kollam, Kerala
• Estimated Value: ₹600,000; EMD: ₹12,000
• Key differentiator: Local Kerala office requirement; service support structure; ATC/SOW documentation referenced
• Unique aspect: Flexible contract quantity/duration up to 25%; hard-copy delivery within 5 days of bid end/opening

Technical Specifications & Requirements

• Service scope: ISO 9001:2015 QMS certification work including initial audit and surveillance audit; consulting and audit services as per the SOW
• Standards/certifications referenced: ISO 9001 QMS certification; adherence to SOW/ATC documents
• Delivery/localization: Service provider must have an office in the state of consignee (Kerala) with documentary evidence
• Support requirements: Dedicated/toll-free telephone number for service support; formal escalation matrix for support
• EMD/PGS: EMD options include DD or Banker’s Cheque payable at Kollam; later, performance security via DD permissible; hard copies to be delivered within 5 days of bid end/opening
• Past experience proof: Acceptable documents include contract copies with invoices, client execution certificates, or equivalent third-party release notes
• Documentation: Upload of required certificates/documents is mandatory; failure to submit may lead to rejection

Terms, Conditions & Eligibility

• EMD submission: ₹12,000 via Account Payee Demand Draft or Banker’s Cheque payable at Kollam; scanned proof required in bid, hard copy to be delivered within 5 days
• Payment/Performance security: Performance security may be provided via DD in lieu of PBG; must be uploaded post-award; original DD to be delivered within 15 days
• Office requirement: Evidence of an operating office in Kerala (consignee state) is mandatory
• Support framework: Provide dedicated toll-free service line and a documented escalation matrix for service support
• Past experience proofs: Acceptable formats include contract copies with invoices or client execution certificates; third-party notes allowed
• Documents to submit: GST, PAN, experience certificates, financial statements, EMD proof, technical bid documents, OEM authorizations where applicable
• Compliance risk: Offers without the required certificates or ATC documents may be rejected