Western Railway Cleaning & Support Services Tender 2026 Rajasthan - ISM/Service Standards & 6.34 Million USD? (Note: use actual value) (No, keep with INR) 2026

Tender Overview

Western Railway invites bids for a suite of Custom Bid for Services including washing and ironing of bed sheets and pillow covers, dry cleaning and ironing of blankets, curtains, and ORH door/window coverings, plus rest-house maintenance and staffing support (caretaker, cook, helper, security, Safaiwala, misc consumables). Estimated value ₹6,346,393.07 with EMD ₹126,980 and a flexible option clause up to ±25%. Location unspecified; scope covers multiple rest-house and ORH areas under SSE works C IND, with work to be executed as per SOW to the satisfaction of SSE. No BOQ items listed, but varied service categories indicate broad housekeeping, hospitality, and facility maintenance tasks. Distinctive features include combined housekeeping, security, and local staffing in a single procurement, with mandatory FDR/PBG options for performance security. The contract emphasizes compliance with general tender terms, experience verification, and post-award documentation. This procurement targets bidders capable of delivering round-the-clock support, catering, and routine maintenance aligning to government standards. Unique aspects: blended service mix, rest-house custodial duties, and on-site hospitality staffing requirements. Overall objective centers on sustaining rest-house operations and associated offices under Indian Railways guidelines.

Technical Specifications & Requirements

• Service categories include bed linen washing/ironing, blanket dry cleaning, curtain/door-window drapery handling, RO machine maintenance, and monthly deep cleaning of electric fans, ACs, and sunshades.
• Staffing requirements span one caretaker, one cook, one helper, one security guard (round-the-clock, with 12-hour shift note), and two Safaiwala personnel; minimum manpower implied by SOW.
• Rate structure must cover consumables, T&P, manpower, and taxes; all tasks to be completed per SOW and to the satisfaction of SSE works C IND.
• No specific technical standards listed in the tender; compliance rests on SOW delivery and government procurement norms.
• Contractual flexibility allows quantity/duration adjustments up to 25% before/after award.
• EMD and PBG mechanisms: EMD ₹126,980; PBG/FDR options are allowed per GeM terms; delivery of hard copy required within stated timelines.

Terms, Conditions & Eligibility

• EMD: ₹126,980; acceptable formats include Fixed Deposit Receipt (FDR) with bank certification that withdrawal requires pledgee sanction. Upload scanned FDR copy with bid; hard copy due within 5 days of bid end/open.
• Eligibility: last three financial years plus current year, one similar single service contract for at least 35% of advertised value; acceptable if from Central/State Govt/PSUs with turnover criteria; private company certificates not accepted.
• Delivery/Performance: work to be completed per SOW to SSE works C IND satisfaction; 24/7 staffing for certain roles; 25% quantity/duration flexibility permitted pre/post contract.
• Payment terms: not explicitly stated; typical government practice applies; ensure compliance with EMD/PBG submission and FDR endorsements.
• Documents: GST, PAN, experience certificates, financial statements, OEM authorizations (if any), technical bid documents, and post-award security deposit requirements.
• Penalties: LD/penalties referenced through SOW; ensure monitoring against service-level expectations in rest-house operations.
• Special clauses: minimum eligibility and form of security deposits; at-award hard-copy FDR delivery within 15 days.