Indian Army Drinking Water Cooler 40 Ltr Tender 2025 - 2-Year Warranty, Service Network India, ISI/ISO Standards

Tender Overview

The procurement is for a Drinking Water Cooler 40 Ltr under the Indian Army, Department of Military Affairs. The bid covers supply of 40-liter capacity water coolers, with an estimated value and EMD details not disclosed. Key differentiators include an option clause allowing up to 25% quantity variation and a two-year warranty from final acceptance or commissioning. OEM warranty certificates must be provided at delivery, and after-sales service must be available across INDIA with dedicated service channels. Importantly, the bidder must demonstrate a robust service network and escalation matrix for timely support. This procurement emphasizes compliance with warranty, service capability, and flexible delivery under fluctuating quantity needs during contract execution.

Technical Specifications & Requirements

• Product: Drinking Water Cooler 40 Ltr
• Key terms: Option to increase/decrease quantity up to 25% of bid quantity; extended delivery time calculation based on remaining period with minimum 30 days; delivery schedule linked to original delivery period.
• Warranty: 2 years from final acceptance or after installation/commissioning; OEM warranty certificates required at delivery; on-site fault rectification during warranty.
• Service & Support: Dedicated/toll-free number; escalation matrix for service support; INDIA-based installation, commissioning, training, and maintenance network; post-sale service capability proof required.
• Compliance: Imported products to have an Indian registered office of the OEM for after-sales service; Malicious Code certificate to be uploaded; EFT mandate, GSTIN, and PAN to be provided.
• Documentation: PAN, GST, cancelled cheque, and EFT mandate; service center details to be uploaded with bid.

Terms, Conditions & Eligibility

• Warranty: 2-year warranty from acceptance; OEM warranty certificates required at delivery.
• Price/Delivery: Quantity adjustments allowed up to 25% during and after contract; delivery timelines tied to original delivery period with extensions as per option clause.
• Eligibility: Bidder financial standing must be non-liquidated; provide undertaking; service network in INDIA; dedicated service contact details; escalation matrix.
• Compliance: OEM authorization for imported items; Malicious Code certificate; GST/PAN/EFT documents; no explicit EMD amount stated.
• Submission: Detailed service centers near consignee locations; proof of after-sales service readiness; bank details for EFT; certificate of no liquidation.