Bids are Invited For Call Centre Service - Per Seat Basis - Cloud based call center solution; Offsite in CENTRAL DELHI, DELHI

The eligibility requirements include being a registered entity with proven experience in call center operations, demonstrating the capability of managing services on a national scale, and possessing relevant certifications. Bidders must also submit documentation showcasing compliance with industry standards and performance in related projects.

Prospective bidders are required to exhibit an in-depth understanding of cloud technology alongside experience with solutions that can handle significant call volumes. Additionally, they must demonstrate capacity for integrating their systems with existing healthcare databases while adhering to mandatory information security protocols.

Bidders are typically expected to submit an Earnest Money Deposit (EMD) as part of their proposal submission, which serves as a financial guarantee for bid seriousness. The specific amount will be indicated in the tender documentation, and bidders must adhere to the required payment guidelines.

The proposal submission process must be done electronically via the designated online platform. Bidders are advised to ensure all required documents are completed accurately to avoid disqualification. Key timelines will be outlined in the tender's specific instructions regarding submission deadlines and documentation.

Yes, special provisions exist to promote Micro, Small, and Medium Enterprises (MSEs) within this tender process. These include lowered eligibility thresholds and various forms of support throughout the documentation and submission process to foster participation from smaller enterprises in this significant project.