Health and Family Welfare Puducherry Security Manpower Tender 2025 - Unarmed Security Guards, Pondicherry, 3.6 Cr Estimated Value

Tender Overview

The Health and Family Welfare Services Department, Puducherry invites bids for unarmed security guard services to safeguard INDIRA GANDHI GOVERNMENT HOSPITAL AND POST GRADUATE INSTITUTE facilities in PONDICHERRY, PUDUCHERRY. Estimated contract value is ₹3,600,000 with an EMD of ₹120,000. The scope covers round-the-clock security for wards, OPDs, ICUs, casualty, administrative blocks, stores, pharmacies, kitchens, and surrounding areas. A primary differentiator is the requirement for a local service-provider office within the state and a dedicated support line. The tender contemplates a quantity/duration flex of up to 25% at contract issue and post-issuance. Detailed hospital security responsibilities include access control, incident reporting, asset protection, and patient guidance. This procurement aligns with government healthcare security needs and emphasizes structured service delivery and compliance.

Technical Specifications & Requirements

• Service category: Unarmed security guards for hospital campus (round-the-clock) across wards, OPD, ICU, casualty, stores, and administrative zones.
• Location/coverage: Puducherry area; hospital campus facilities and adjacent access points.
• Eligibility prerequisites: Local service-provider office in the state; dedicated toll-free support; escalation matrix for service support.
• Operational requirements: Entry/exit regulation, crowd control, visitor orientation, movement logs, security diaries, asset protection including medicines and oxygen cylinders, and waste/material movement control.
• Contract terms: Quantity/duration adjustment up to 25%; salary payments made by service provider with statutory documentation; adherence to all applicable labour laws.
• Documentation/Certificates: Upload all required certificates and documents as per ATC/CC; failure may lead to rejection.
• Key performance expectations: 24/7 vigilance, incident reporting, and compliance with hospital rules.

Terms, Conditions & Eligibility

• EMD: ₹120,000 (to be paid as per tender terms).
• Estimated value: ₹3,600,000.
• Contract-flexibility: Up to 25% increase/decrease in quantity or duration at issue.
• Office requirement: Local presence: service-provider office in Puducherry; documentary evidence to be submitted.
• Service support: Dedicated toll-free line and escalation matrix required.
• Salary payment terms: Provider to pay staff first, then claim from Buyer with PF/ESIC and bank statements.
• Documentation: All certificates/documents sought in Bid Document/ATC must be uploaded; otherwise rejection.
• Scope quality: Adherence to hospital security objectives including asset protection and visitor management.