Facility Management Services - LumpSum Based - Industrial; Managed Print Services; Consumables to b
Hpcl Rajasthan Refinery Limited
BARMER, RAJASTHAN
Posted:
7 January 2025
Closed:
21 February 2025
GEM
GEM
Rural Development Department Uttar Pradesh Facility Management Services Tender 2026 with Lump Sum Receipt Printer & Consumables Included
Bid Publish Date
05-Jul-2026, 1:22 pm
Bid End Date
15-Jul-2026, 2:00 pm
Value
₹20,00,000
Location
Progress
Issue05-Jul-2026, 1:22 pm
AwardPending
Quantity
1
Bid Type
Two Packet Bid
Key Highlights
- • Local presence requirement: office of service provider in Uttar Pradesh with documentary evidence
- • Dedicated toll-free service support number required for OEM/bidder
- • Escalation matrix with contact numbers to be provided
- • Consumables included in contract cost along with receipt printers
- • Estimated contract value: ₹2,000,000
- • No explicit BOQ; emphasis on service delivery capability and support structure
Categories
7
Tender Overview
Rural Development Department Uttar Pradesh invites bids for Facility Management Services on a lump-sum basis, including receipt printers, new equipment, and consumables provided by the service provider within contract cost. Estimated value of ₹2,000,000. Scope emphasizes integrated service delivery from an office located within the consignee state, with dedicated support channels and a defined escalation structure. The procurement targets a streamlined FM solution with on-site support, ensuring availability and responsive issue resolution. The contract’s unique feature is the inclusion of consumables by the service provider, reducing client administration. This tender requires an OEM/service provider capable of establishing local presence, reliable remote support, and clear escalation procedures.
Technical Specifications & Requirements
- Service & Support: Service provider must establish an office in the state of the consignee; documentary evidence required.
- Dedicated Support: Dedicated toll-free telephone number for service support must be available to bidders/OEM.
- Escalation Matrix: Provide a full escalation matrix with contact numbers for service support.
- Bundled Consumables: Consumables included within the contract cost; receipts printers to be supplied/new equipment as part of service scope.
- No BOQ items: No detailed itemized quantities or technical specs provided in the BOQ.
- Compliance: Documentation must demonstrate local presence and customer support readiness.
Terms, Conditions & Eligibility
- Office presence: Local service provider office in UP required with documentary proof.
- Support channels: Dedicated toll-free line for service support and an escalation matrix must be supplied.
- Contract scope: Lump-sum facility management including printers and consumables; service delivery terms to be finalized per contract.
- Financials: Estimated contract value is ₹2,000,000; EMD not explicitly stated in the provided terms.
- Submission: Follow terms and furnish required proof of local presence and contact escalation details to participate.
Key Specifications
-
Service type: Facility Management Services with lump-sum pricing
-
Inclusions: Receipt printers and consumables to be provided by service provider
-
Location requirement: Service office must be located in the consignee state (UP)
-
Support channels: Dedicated toll-free number; escalation matrix required
-
BOQ: Not specified; no itemized quantities available
Terms & Conditions
-
Local office presence in Uttar Pradesh with documentary evidence is mandatory
-
Dedicated toll-free service line and escalation matrix must be provided
-
Consumables and receipt printers are included within the contract cost
Important Clauses
Payment Terms
Not specified in provided terms; verify in final tender documents
Delivery Schedule
Not specified in provided terms; confirm installation/activation timelines on bid submission
Penalties/Liquidated Damages
Not specified in provided terms; check contract for service level penalties
Bidder Eligibility
-
Must have a registered office in Uttar Pradesh with verifiable address
-
Demonstrate ability to provide dedicated toll-free service line
-
Provide escalation matrix and rapid support capabilities
Additional Tender Data
Commercial Details
Tender Category
Service
Bid To RA
No
Bid To RA Enabled
No
Item Category
Facility Management Services - LumpSum Based - RECEIPT PRINTER; NEW AND SERVICE; Consumables to be provided by service provider (inclusive in contract cost)
Delivery Details
Delivery Locations
1
Delivery Cities
Saharanpur
Delivery Pincodes
247001
Delivery Locations
| Consignee | Address | City | State | Pincode | Quantity | Delivery Days | Additional Requirement |
|---|---|---|---|---|---|---|---|
| Sujeet Kumar Verma | 247001,DMMU VIKAS BHAWAN DELHI ROAD SAHARANPUR | Saharanpur | Uttar Pradesh | 247001 | Project / Lumpsum Based | - | - |
Authority Records
RURAL DEVELOPMENT DEPARTMENT
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Documents 5
GeM-Bidding-9562614.pdf
Main Document
Other Documents
OTHER
Other Documents
OTHER
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
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Required Documents
1
Proof of local office presence in Uttar Pradesh (address, contact details, registration)
2
Documentation demonstrating dedicated toll-free service line availability
3
Escalation matrix with telephone numbers and hierarchical contacts
4
Any OEM authorizations or service partner confirmations (if applicable)
5
Financial statements or references validating service capability
6
Technical compliance certificates or prior FM service experience (if available)
Frequently Asked Questions
Key insights about UTTAR PRADESH tender market
How to bid for facility management services tender in Uttar Pradesh 2026?
Bidders must establish local UP presence and submit documentary proof of a UP office, a dedicated toll-free service line, and an escalation matrix. Ensure compliance with lump-sum pricing and consumable inclusion. Prepare EMD details if applicable and attach OEM authorizations if required.
What documents are required for UP facility management tender submission?
Submit proof of local UP office, contact details for toll-free service, escalation matrix with phone numbers, OEM authorization (if applicable), and references or financial statements demonstrating capability to deliver FM services, plus any registration certificates.
What are the key service requirements for consumables and printers?
Contract includes receipt printers and consumables within the lump-sum cost; bidders must supply new printers and compatible consumables as part of service, including maintenance support and timely replacement under SLA.
What is the estimated contract value and its payment implications?
Estimated value is ₹2,000,000. Payment terms are not specified in the excerpt; verify in final tender documents and ensure readiness for invoicing cycles aligned with delivery milestones and SLAs.
How to demonstrate escalation matrix for service support in UP tender?
Provide a documented escalation matrix listing positions, direct phone numbers, email IDs, and response times for tiered support, ensuring rapid resolution. Include alternate contacts and covered districts within Uttar Pradesh.
Are there any BOQ items or quantity specifics for this UP tender?
No BOQ items are provided; bidders should focus on capability to supply and service printers and consumables, compliance with local presence, and readiness to deliver under a lump-sum arrangement as defined by the buyer.
What standards or certifications are required for UP procurement of FM services?
From available terms, no explicit standards are listed; bidders should confirm requirement for service standards documentation, client references, and compliance with public procurement norms during bid submission.
What is the role of the office in UP for tender eligibility?
A dedicated UP office confirms eligibility; the office must be verifiable with address proof and be capable of on-ground support, service visits, and timely issue escalation per the contract.
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Documents 5
GeM-Bidding-9562614.pdf
Main Document
Other Documents
OTHER
Other Documents
OTHER
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS