Indian Army Information Boards or Illustration Board (V2) Tender India 2025 – ISI/ISO Standards & 1 Year Warranty

Tender Overview

The opportunity is with the Indian Army under the Department of Military Affairs for the procurement of Information Boards or Illustration Board (V2) (Q3). The tender incorporates an option clause allowing a ±25% quantity variation at contract placement and during the currency of contract at contracted rates. Delivery timelines adjust to added quantities with a minimum 30 days extension. Service continuity is supported by a mandatory functional Service Centre in the consignee state, with establishment within 30 days if absent. A dedicated toll-free support line and an escalation matrix are required. The estimated value and exact start/end dates are not disclosed in the available data.

The contract emphasizes post-sales support, including a 1-year warranty from final acceptance or installation/completion, whichever is applicable. OEM warranties must be provided at delivery, and the seller must maintain installation, commissioning, training, troubleshooting, and maintenance capability in India. Past experience may be demonstrated via contract copies with invoices and bidder self-certifications. The BOQ contains zero items, indicating a non-itemized scope in the provided data. This tender focuses on information boards/illustration boards and requires robust service infrastructure and warranty coverage across Indian locations.

Technical Specifications & Requirements

• Product category: Information Boards or Illustration Board (V2) (Q3)
• Quantity flexibility: up to 25% increase/decrease at order and during contract
• Delivery: extended delivery period calculations based on added quantity, minimum 30 days; original delivery period retained for extensions
• Service capability: functional Service Centre in each consignee state; establish within 30 days post-award if not existing
• Support: dedicated toll-free number; escalation matrix for service support
• Warranty: 1 year warranty from final acceptance or completion of installation/commissioning; OEM warranty certificates required at delivery
• After-sales: installation, commissioning, training, troubleshooting, maintenance; service centers in India; provide evidence of centers with bid
• Past experience: acceptable via contract copies with invoices or equivalent self-certification

Terms, Conditions & Eligibility

• EMD details: not specified in available data; bidders must review T&Cs for exact amount
• Delivery terms: option-based quantity adjustments with calculated delivery time; schedule dependent on original timeframe
• Service obligation: establish or confirm Service Centre presence within 30 days of award; dedicated support line must be active
• Warranty obligations: 1-year coverage; OEM warranty documentation required on delivery
• Documentation: GST registration, PAN, past experience proofs (contracts+invoices) or certificates, financial statements, OEM authorizations, technical bid documents
• Penalties: standard LC/LD terms not disclosed; terms require compliance with option and service commitments
• Eligibility: demonstration of technical and service capabilities in India; proof of established service network
• Restrictions: no BOQ items provided; scope focused on information/illustration boards with required after-sales support