Open Tender for Appointment of an agency for operating the APDCL Customer Call Centre in KAMRUP METRO, ASSAM

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17-07-2026 17:00:00

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View More Details Tender Details   Basic Details Organisation Chain Assam Power Distribution Company Ltd||CGM - (CR - M and S) Tender Reference Number APDCL/CGM_CRMS/CCC/2026/194 Tender ID 2026_APDCL_52846_1 Withdrawal Allowed Yes Tender Type Open Tender Form Of Contract Turn-key Tender Category Services No. of Covers 2 General Technical Evaluation Allowed No ItemWise Technical Evaluation Allowed No Payment Mode Online Is Multi Currency Allowed For BOQ No Is Multi Currency Allowed For Fee No Allow Two Stage Bidding No   Payment Instruments Online Bankers S.No Bank Name 1 SBI Bank Covers Information, No. Of Covers - 2 Cover No Cover Type Description Document Type 1 Fee/PreQual/Technical Technical and commercial documents .rar 2 Finance Price Bid Schedule .xls       Tender Fee Details, [Total Fee in ₹ * - 12,000] Tender Fee in ₹ 12,000 Fee Payable To Nil Fee Payable At Nil Tender Fee Exemption Allowed Yes EMD Fee Details EMD Amount in ₹ 25,00,000 EMD Exemption Allowed Yes EMD Fee Type fixed EMD Percentage NA EMD Payable To Nil EMD Payable At Nil     Work Item Details Title Appointment of an agency for operating the APDCL Customer Call Centre Work Description Appointment of an agency for operating the APDCL Customer Call Centre NDA/Pre Qualification Please refer Tender Documents Independent External Monitor/Remarks NA Tender Value in ₹ NA Product Category Manpower Supply Sub category NA  Contract Type Tender Bid Validity(Days) 180 Period Of Work(Days) 730  Location Guwahati Pincode 781001 Pre Bid Meeting Place NA  Pre Bid Meeting Address NA  Pre Bid Meeting Date NA  Bid Opening Place Bijulee Bhawan, Should Allow NDA Tender No  Allow Preferential Bidder No   Critical Dates Published Date 26-Jun-2026 12:00 PM Bid Opening Date 20-Jul-2026 12:00 PM Document Download / Sale Start Date 26-Jun-2026 12:00 PM Document Download / Sale End Date 17-Jul-2026 05:00 PM Clarification Start Date NA Clarification End Date NA Bid Submission Start Date 10-Jul-2026 11:00 AM Bid Submission End Date 17-Jul-2026 05:00 PM   Tenders Documents NIT Document S.No Document Name Description Document Size (in KB) 1 Tendernotice_1.pdf   NIT 247.71 Download as zip file Work Item Documents S.No Document Type Document Name Description Document Size (in KB) 1 Tender Documents RFP.rar Tender Documents 480.06 2 BOQ BOQ_83360.xls BOQ 331.00   Tender Inviting Authority Name Chief General Manager CRMS Address Office of the CGM CRMS APDCL Bijulee Bhawan Guwahati   Back