Indian Army Department Of Military Affairs AMC for IT Infrastructure with Audio/Video Services 2026
Progress
Tender Overview
The Indian Army, Department Of Military Affairs, invites bids for an Annual Comprehensive Maintenance Contract (CMC) for pre-owned IT infrastructure along with audio and video services. The scope is framed as a customized AMC/CMC, renewing the lifecycle of existing IT assets and AV components on a monthly basis. The procurement emphasizes service delivery with a dedicated local service presence, MSE reservation eligibility, and past-project proof requirements. The tender terms allow scope/duration adjustments up to 50% at contract issuance, potentially impacting budget and delivery planning. Aims to secure reliable, on-site support for ongoing IT and AV operations across the consignee location.
- Organization: Indian Army, Department Of Military Affairs
- Category: Customized AMC/CMC for Pre-owned IT Infrastructure with Audio/Video Services (Annual)
- Delivery model: Monthly service cadence with on-site support
- Key differentiators: Local service office requirement, dedicated toll-free support, MSE reservation eligibility, online Udyam verification for manufacturers
- Notable flexibility: 50% quantity/duration adjustment allowed during contract terms
- Past experience evidence: Contracts, invoices, and client certifications accepted as proof
Technical Specifications & Requirements
- Product/Service: Annual Comprehensive Maintenance Contract for pre-owned IT infrastructure plus audio and video services
- Scope: On-site maintenance, preventive and corrective maintenance, spare parts provisioning for existing assets
- Documentation: Bidders must upload required certificates and documents (ATC/Corrigendum applicable)
- Service footprint: Office of the Service Provider must be located within the consignee state
- Support channels: Dedicated toll-free/service desk number required
- MSE reservation: Applicable for eligible Micro/Small Enterprises from the bid inviting state, with online verification via Udyam portal
- Past experience proof: Contractor may submit contract copies, client execution certificates, or equivalent documents to demonstrate experience
Terms, Conditions & Eligibility
- EMD/Performance terms: Details not disclosed; bidders must review bid document and ATC for submission requirements
- Delivery: Not explicitly specified; contract flexibility suggests adaptable monthly maintenance cycles
- Payment terms: Not disclosed in data; standard public-procurement terms likely apply
- Documentation: GST, PAN, experience certificates, financial statements, OEM authorizations, and service-capability proofs are typically required
- Compliance: Upload of all certificates/documents as per ATC; MSE eligibility requires online validation and buyer approval
- Penalties/SLAs: Not specified; standard practice includes service levels and potential penalties for downtime
- Warranty/AMC terms: Not specified; focus is on ongoing maintenance and support for the IT/AV ecosystem
Terms & Conditions
-
Key Term 1: 50% contract quantity/duration adjustment allowed during tender execution
-
Key Term 2: Local service office requirement within the consignee state with documentary evidence
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Key Term 3: MSE reservation eligibility for state-based manufacturers with online Udyam verification
Important Clauses
Payment Terms
Not specified in available data; bidders should verify in bid document and ATC for actual terms and milestones
Delivery Schedule
Not explicitly defined; monthly maintenance cadence implied by annual AMC and ongoing service requirements
Penalties/Liquidated Damages
No LD details provided in data; standard tender practice may apply penalties for non-performance per SLA
Bidder Eligibility
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Must be manufacturer/OEM with possible MSE reservation eligibility via Udyam online verification
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Dedicated toll-free service support and local service office in the consignee state
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Proof of past experience via contract copies, invoices, and client certificates (as specified)
Tender Data
Bid Details
Quantity
60
Bid Type
Two Packet Bid
Bid Validity
180 (Days)
Bid Type
Service
Evaluation
Total value wise evaluation
RA Qualification Rule
H1-Highest Priced Bid Elimination
Tech Clarification Time
2 Days
Preference & Exemptions
EMD Required
No
MII Compliance
Yes
MSE Purchase Preference
Yes
MSE Preference Band
L1+15%
Startup Exemption/Relaxation
No
Bid Splitting Applied
No
Requirements
Min. Avg. Annual Turnover
6
Experience Required
3 Year (s)
Arbitration Clause
No
Mediation Clause
No
Additional Tender Data
Commercial Details
Tender Category
Service
Bid To RA
No
Bid To RA Enabled
Yes
Item Category
Customized AMC/CMC for Pre-owned Products - ANNUAL COMPREHENSIVE MAINTENANCE CONTRACT FOR IT INFRASTRUCTURE ALONG WITH AUDIO AND VIDEO SERVICES; Misc; Comprehensive Maintenance Contract (CMC); Monthly; Yes
Delivery Details
Delivery Locations
1
Delivery Cities
Bangalore
Delivery Locations
| Consignee | Address | City | State | Pincode | Quantity | Delivery Days | Additional Requirement |
|---|---|---|---|---|---|---|---|
| - | Bangalore | Bangalore | - | - | 60 | - | Number of months within the contract period for which service is required : 12 |
Authority Records
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Documents 6
GeM-Bidding-10036836.pdf
Main Document
Other Documents
OTHER
Other Documents
OTHER
Other Documents
OTHER
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
Categories
4
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Required Documents
Experience Criteria
Bidder Turnover
Certificate (Requested in ATC)
Additional Doc 1 (Requested in ATC)
Additional Doc 2 (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
Frequently Asked Questions
Key insights about KARNATAKA tender market
How to bid for the Indian Army IT infrastructure AMC tender 2026?
Bidders should prepare certificates, GST, PAN, past experience proofs, and financial statements; upload OEM authorizations and service-capability proofs as required, and verify MSE eligibility online via the Udyam portal. Review ATC for submission specifics and 50% scope/duration adjustment terms.
What documents are required for the Army AV services tender submission 2026?
Required documents typically include GST certificate, PAN, experience certificates, contract/PO copies with client approvals, financial statements, OEM authorization, and service desk/contact details. Ensure dedicated toll-free support is listed and local service office proof is provided for the consignee state.
What are the eligibility criteria for MSE reservation in the Army tender 2026?
MSE eligibility requires valid Udyam Registration online, manufacturer/OEM status of offered products, and online validation by the buyer. Traders are excluded; submission must demonstrate online validation and approval by the procuring authority.
What standards or certifications are expected for IT maintenance in this Army tender?
Specific standards are not detailed in the data; bidders should confirm IS/ISO certifications and OEM-specific compliance during bid submission, and ensure documentation aligns with ATC requirements for technical compliance.
When is the contract quantity/duration adjustment allowed for this AMC?
The buyer can increase or decrease the contract quantity or duration up to 50 percent at contract issue, and then up to 50 percent post-issuance. Bidders must accept revised scope and ensure pricing reflects this flexibility.
What is the delivery model for the Indian Army AMC for IT infrastructure 2026?
The model is a monthly maintenance contract for pre-owned IT assets and audio/video services, with on-site support and a serviced office in the consignee state, enabling timely response and preventive maintenance.
What type of past project proofs are accepted for experience in this tender?
Acceptable proofs include contract copies with invoices and bidder self-certification, client execution certificates, or alternative documents like third-party release notes, demonstrating execution of similar services for relevant contract values.
What are the key penalties or SLA expectations for this Army AMC tender?
Specific LD or SLA terms are not provided in the available data; bidders should seek exact SLAs and penalties from the full tender documents and ATC to quantify downtime, response times, and remedies.