Chief Secretariat Photocopier Maintenance Tender Chennai Tamil Nadu 2026 Canon OEM Authorized Service Provider

Bidders must submit GST, PAN, and OEM authorization papers along with financial statements and experience certificates. Ensure a Tamil Nadu or Puducherry office presence, provide a toll-free support number and escalation matrix, and comply with OEM Canon service standards. The tender seeks annual maintenance for Canon machines.

Required documents include GST registration, PAN, Canon OEM authorization, two years of financial statements, maintenance experience certificates, proof of local service office, and dedicated support contact details with escalation contacts. Prepare technical bid demonstrating capability for Canon service.

Eligibility requires OEM authorization as a Canon service provider, local Tamil Nadu/Puducherry service presence, and demonstrated experience in maintaining Canon photocopiers. Bidders must provide a toll-free support line and an escalation matrix, with evidence of prior related government maintenance work.

The tender specifies Annual Maintenance Service for Canon photocopier machines; no model-specific items listed. Emphasizes local service availability, OEM alignment, and customer support infrastructure. Ensure parts compatibility, timely service response, and documented escalation procedures.

EMD amount is not explicitly stated in the tender. Payment terms are not detailed; bidders should seek clarification. Typical government payments follow after service acceptance and verification, contingent on contract terms and deliverables as per official purchase order.

Request official Canon OEM authorisation certificate or partner agreement showing authorized service status. Verify validity, scope (maintenance and parts), and region coverage. Include this certificate in the technical bid to demonstrate compliance with Canon service standards.

Bidders must provide a dedicated toll-free service number and a documented escalation matrix. The service office must be located within the consignee state, with documentary evidence, ensuring timely diagnostics and on-site maintenance support.

The tender text does not specify the exact deadline. Prospective bidders should monitor the tender portal for bid submission dates and ensure readiness of all listed documents, including OEM authorization and service capability evidence.