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National Instructional Media Institute Photocopier Maintenance Tender Chennai Tamil Nadu 2026 Toshiba OEM Authorized Service Provider

Bid Publish Date

18-Jun-2026, 5:36 pm

Bid End Date

29-Jun-2026, 4:00 pm

Value

₹12,00,000

Location

CHENNAI , TAMIL NADU
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Progress

Issue18-Jun-2026, 5:36 pm
AwardPending
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Quantity

200000

Bid Type

Two Packet Bid

Categories 4

MULTIFUNCTION PRINTERS PHOTOCOPIER MACHINE MACHINE WATER LEVEL RECORDER

Tender Overview

National Instructional Media Institute invites bids for Full Service and Maintenance Contracts of Photocopier Machine - Multifunction Printer (Print, Scan, Copy) (TOSHIBA) under OEM Authorized Service Provider terms. Estimated value: ₹1,200,000. Location: CHENNAI, TAMIL NADU 600001. Paper to be provided by Buyer; Toner/Cartridge by Service Provider. Scope includes service, maintenance, parts, and on-site support across the stated location. Unique aspects include an OEM-authorized service requirement and a 25% quantity/duration variation clause, ensuring flexible scope adjustments.

Technical Specifications & Requirements

  • Product category: Photocopier/MFP servicing and maintenance for TOSHIBA devices
  • Service model: Full service and maintenance contract with on-site support
  • Paper and consumables policy: Paper by buyer; Tonner/Cartridge by service provider
  • Key operational terms: OEM Authorized Service Provider; service availability within consignee state; dedicated toll-free service line; escalation matrix with contact numbers
  • Estimated value: ₹1,200,000; no BOQ items listed; no formal technical specs disclosed
  • Compliance expectations: proof of OEM authorization, local service presence, and robust customer support structure
  • Submission implications: demonstrate ability to provide Toshiba parts, timely response, and qualified technicians

Terms, Conditions & Eligibility

  • Variation rights: up to 25% increase/decrease in quantity or duration at contract award and during execution
  • Service presence: office of service provider must be located in the state of the consignee
  • Support channels: dedicated toll-free telephone number for service support and an escalation matrix
  • Documention: provide evidence of OEM authorization and local service capability; maintain clear escalation paths for service requests

Key Specifications

  • Product/Service: Full service and maintenance contract for Toshiba Photocopier / Multifunction Printer

  • Quantity/Value: Estimated ₹1,200,000; no BOQ items

  • Standards/Certifications: OEM Authorized Service Provider; local service capability in Tamil Nadu

  • Delivery/Support: On-site service; toll-free support; escalation matrix

  • Warranty/AMC: Not specified in data; ensure OEM-approved parts and timely technician visits

Terms & Conditions

  • 25% contract quantity/duration variation rights

  • Requires service provider office in consignee state (Tamil Nadu)

  • Dedicated toll-free service number and escalation matrix required

Important Clauses

Payment Terms

Not specified in data; bidders should expect standard terms per buyer but ensure clarity on invoicing and payment timelines in final bid

Delivery Schedule

On-site maintenance acceptance with defined response times; exact SLA not provided

Penalties/Liquidated Damages

Not specified; bidders should seek confirmation on penalties for downtime or delayed service visits

Bidder Eligibility

  • Must be an OEM Authorized Service Provider for Toshiba

  • Local presence in Tamil Nadu with a functional service office

  • Experience in maintaining and servicing Toshiba Photocopier/MFP devices

Additional Tender Data

Commercial Details

Tender Category

Service

Bid To RA

No

Bid To RA Enabled

No

Item Category

Full Service and Maintenance Contracts of Photocopier Machine - Multifunction Printer (Print, Scan, Copy); TOSHIBA; OEM Authorised Service Provider; Paper to be provider by Buyer; Tonner/Cartridge to be provider by Service Provider.; Not Applicable; ..

Authority Records

MINISTRY OF SKILL DEVELOPMENT AND ENTREPRENEURSHIP

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Documents 3

GeM-Bidding-9479888.pdf

Main Document

Other Documents

OTHER

GEM General Terms and Conditions Document

GEM_GENERAL_TERMS_AND_CONDITIONS

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Historical Data

Required Documents

1

GST registration certificate

2

PAN card

3

OEM authorization letter for Toshiba

4

Proof of local service office in Tamil Nadu

5

Experience certificates for similar photocopier maintenance contracts

6

Financial statements (as required by terms)

7

Technical bid documents detailing service scope and response times

8

Any applicable performance bonds or EMD documentation (as per T&C)

Frequently Asked Questions

Key insights about TAMIL NADU tender market

How to bid for the photocopier maintenance tender in Chennai?

Bidders must submit OEM Toshiba authorization, GST, PAN, local Tamil Nadu service office proof, and experience certificates. The tender notes a 25% scope variation, and requires a dedicated toll-free support line with escalation details. Include financial statements and technical bid detailing response times and parts availability.

What documents are required for the Toshiba service tender in Chennai?

Required documents include GST registration, PAN card, Toshiba OEM authorization, evidence of a Tamil Nadu service office, relevant maintenance experience, financial statements, and technical bid showing service scope, response times, and escalation matrix.

What is the estimated value and payment terms for this procurement?

Estimated value is ₹1,200,000. While the terms page does not specify payment milestones, bidders should seek clarity on invoicing cadence, advance, and final payment upon completion in the final bid documents and terms.

What standards or certifications must the service provider hold?

Provider must be an OEM Authorized Toshiba service partner and maintain local presence in Tamil Nadu with a dedicated toll-free line and escalation matrix for service requests.

What are the delivery and service support expectations for this tender?

On-site maintenance is required with timely response; a toll-free support line and escalation matrix must be provided. Paper is supplied by the buyer while toner/cartridge are supplied by the service provider; ensure stock and rapid replacement capabilities.

How can vendors handle the 25% variation clause effectively?

Vendors should strategize for order quantity or duration adjustments up to 25% at contract issuance or during execution, with written consent required for lumpsum scope changes and adjusted value projections.

Who qualifies as an eligible service provider for Toshiba MFP in Chennai?

Eligible bidders must have Toshiba OEM authorization, demonstrable maintenance experience on MFPs, and a Tamil Nadu service office with staff to perform on-site visits and provide spare parts locally.

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