Airports Authority Of India Kannur Office Suite Software Tender 2025 in Kerala - V3 Compliance ISO/IS 550

Bidders must register on GeM, upload mandatory certificates (malicious code cert, OEM authorization, data sheet), provide GST invoice and payment proof, and submit an undertaking on financial standing. Ensure no liquidation or bankruptcy, and confirm software meets government interoperability and security standards.

Required documents include GST registration, PAN, experience certificates for similar software procurement, data sheet for the offered product, OEM authorization, malicious code certificate, GST invoice and GST payment proof, and a documented escalation matrix for support.

Specifications emphasize a data sheet aligned with offered software, malware-free certification, OEM authorization when applicable, and government-grade security/compliance. Exact versioning beyond 'V3' is not listed; bidders should provide detailed feature sets and interoperability details in the data sheet.

The tender requires an undertaking on financial standing; no explicit EMD amount is stated. Bidders should confirm any security deposit or performance guarantees in the bid and ensure they are compliant with GeM submission norms.

The tender specifies GST invoice generation and payment proof submission; explicit payment terms (advance/milestones) are not detailed. Bidders should seek clarification on payment schedule and acceptance criteria during bid submission.

Submit an OEM authorization certificate with the distributor's or service provider's full name, designation, address, email, and phone. This ensures traceability and compliance with vendor eligibility for government procurement.

The data sheet must precisely reflect the offered software capabilities; any mismatch risks bid rejection. Include feature lists, version, compatibility, security standards, and interoperability with government systems to validate the bid.

Provide a dedicated toll-free support number and a formal escalation matrix with contact details. This ensures timely issue resolution and aligns with the tender's service expectations for government procurement.