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GEM

North East Frontier Railway Enquiry Office Staff Outsourcing Tender Katihar Bihar 3-year 2025

Bid Publish Date

17-Nov-2025, 6:58 pm

Bid End Date

09-Dec-2025, 7:00 pm

EMD

₹4,34,670

Value

₹5,69,33,250

Location

KATIHAR , BIHAR

Progress

Issue17-Nov-2025, 6:58 pm
AwardPending
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Quantity

1

Bid Type

Two Packet Bid

Categories 2

SERVICES UNANI MEDICINES

Tender Overview

Organization: North East Frontier Railway (Indian Railways) seeks manpower outsourcing for enquiry offices at 12 railway stations in the Katihar Division, Bihar. The contract spans 3 years with an estimated contract value of ₹56,933,247 and an EMD of ₹434,670. Location: Katihar, Bihar 854101. Key differentiator includes a ±25% variation in contract quantity or duration and a service scope rooted in frontline passenger assistance across multiple stations. The tender emphasizes operational continuity and workforce deployment at rail passenger touchpoints.

Technical Specifications & Requirements

The scope comprises outsourcing of enquiry-office staff at the following stations: KIR, NJP, SGUJ, DJ, KNE, BOE, RGJ, BLGT, SM, JBN, ARQ, PRNA within the Katihar Division. No detailed technical specs are listed; however, the assignment requires sustained manpower support for customer interaction across peak and off-peak periods for a 3-year horizon. EMD is ₹434,670. An option clause permits a 25% change in quantity or duration; plus an excess settlement feature allowing limited add-on charges with mandated supporting documents.

Terms, Conditions & Eligibility

Key terms include an EMD of ₹434,670, and a contract period of 3 years with an option to adjust quantity or duration by up to 25%. The buyer retains the right to modify contract scope; excess settlement provisions allow additional invoicing up to a defined percentage with supporting documents. A Precedence clause states tender documents prevail over GeM bids in case of discrepancies. Bidder must align with these conditions to participate.

Key Specifications

  • Product/Service: Manpower outsourcing for enquiry offices at 12 railway stations

  • Stations: KIR, NJP, SGUJ, DJ, KNE, BOE, RGJ, BLGT, SM, JBN, ARQ, PRNA

  • Contract duration: 3 years

  • Estimated value: ₹56,933,247

  • EMD: ₹434,670

  • Variation: ±25% in quantity or duration

  • Excess settlement: additional charges allowed up to specified percentage with documents

  • Discrepancies: tender documents prevail over GeM Bid documents

Terms & Conditions

  • EMD amount and submission format as per tender terms

  • Contract duration of 3 years with 25% variation allowance

  • Excess settlement mechanism with documentary support

  • Multiple-station manpower deployment across Katihar Division

  • Discrepancy resolution favoring tender documents over GeM bids

Important Clauses

Option Clause

Contract quantity or duration may be increased or decreased by up to 25% at contract issuance and during execution; bidders must accept revised scope.

Excess Settlement

Service providers may include additional charges up to a defined percentage of item-level value; invoices require mandatory supporting documents; total invoiced amount must stay within the excess settlement cap.

Precedence

In case of discrepancies, instant tender documents prevail over GeM Bid documents; bidders must follow the tender terms strictly.

Bidder Eligibility

  • Experience in manpower outsourcing for railway or public sector entities

  • Demonstrated financial capacity to sustain a ₹56.93M contract over 3 years

  • Ability to deploy staff across 12 stations in Katihar Division and meet service standards

Documents 7

GeM-Bidding-8592192.pdf

Main Document

Scope Of Work Document

SCOPE_OF_WORK

Payment Terms & Condition

PAYMENT

Other Documents

OTHER

Other Documents

OTHER

Other Documents

OTHER

GEM General Terms and Conditions Document

GEM_GENERAL_TERMS_AND_CONDITIONS

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Required Documents

1

GST Registration Certificate

2

Permanent Account Number (PAN) Card

3

Experience certificates for manpower outsourcing projects

4

Financial statements demonstrating liquidity

5

EMD submission document (₹434,670)

6

Technical bid documents showing staffing capability

7

OEM authorizations or agency agreements if applicable

8

Any other documents specified under buyer terms (e.g., compliance certificates)

Frequently Asked Questions

Key insights about BIHAR tender market

How to bid for manpower outsourcing tender in Katihar Bihar 2025?

Bidders must submit EMD ₹434,670, GST, PAN, and experience certificates, plus technical bid detailing staffing plans. The contract spans 3 years with a possible ±25% adjustment in scope. Ensure compliance with excess settlement provisions and precedence of tender documents over GeM bids; stations include KIR, NJP, SGUJ, DJ, KNE, BOE, RGJ, BLGT, SM, JBN, ARQ, PRNA.

What documents are required for NEFR enquiry office outsourcing bid in Katihar?

Required documents include GST certificate, PAN, experience certificates for similar outsourcing, financial statements, EMD receipt of ₹434,670, and technical bid with staffing capability; OEM authorizations if applicable; and any other documents per Buyer terms.

What are the key contract terms for the Katihar railways manpower tender?

Key terms specify a 3-year contract with ±25% variation; an excess settlement option with documentary support; tender documents take precedence over GeM bids; payment timing and detailed staffing norms will be defined in the final contract.

Which stations are covered under the Katihar Division manpower procurement?

The contract covers 12 stations: KIR, NJP, SGUJ, DJ, KNE, BOE, RGJ, BLGT, SM, JBN, ARQ, PRNA; bidders must plan deployment across all locations with uniform service standards.

What is the estimated value and EMD for this NEFR tender?

Estimated value is ₹56,933,247 with an EMD of ₹434,670. Bidders must furnish the EMD as specified, alongside GST, PAN, and experience proofs to participate in the bidding process.

How does the 25% variation clause affect bidding for Katihar logistics services?

Bidders should plan for potential scope changes up to 25% in quantity or duration; the contract allows adjustments at issue and during execution, and bidders must accept revised quantities or durations without dispute.

What is the role of the excess settlement clause in this tender?

Excess settlement permits extra charges up to a defined percentage on the item-level value; bidders must declare applicability during invoice creation and provide required supporting documents for such charges.

Are there any specific standards or certifications required for this NEFR outsourcing bid?

The tender emphasizes staffing deployment and contractual terms; no explicit technical standards or certifications are listed in the provided data; ensure compliance with railway procurement norms and GeM terms as applicable.