North East Frontier Railway Enquiry Office Staff Outsourcing Tender Katihar Bihar 3-year 2025

Bidders must submit EMD ₹434,670, GST, PAN, and experience certificates, plus technical bid detailing staffing plans. The contract spans 3 years with a possible ±25% adjustment in scope. Ensure compliance with excess settlement provisions and precedence of tender documents over GeM bids; stations include KIR, NJP, SGUJ, DJ, KNE, BOE, RGJ, BLGT, SM, JBN, ARQ, PRNA.

Required documents include GST certificate, PAN, experience certificates for similar outsourcing, financial statements, EMD receipt of ₹434,670, and technical bid with staffing capability; OEM authorizations if applicable; and any other documents per Buyer terms.

Key terms specify a 3-year contract with ±25% variation; an excess settlement option with documentary support; tender documents take precedence over GeM bids; payment timing and detailed staffing norms will be defined in the final contract.

The contract covers 12 stations: KIR, NJP, SGUJ, DJ, KNE, BOE, RGJ, BLGT, SM, JBN, ARQ, PRNA; bidders must plan deployment across all locations with uniform service standards.

Estimated value is ₹56,933,247 with an EMD of ₹434,670. Bidders must furnish the EMD as specified, alongside GST, PAN, and experience proofs to participate in the bidding process.

Bidders should plan for potential scope changes up to 25% in quantity or duration; the contract allows adjustments at issue and during execution, and bidders must accept revised quantities or durations without dispute.

Excess settlement permits extra charges up to a defined percentage on the item-level value; bidders must declare applicability during invoice creation and provide required supporting documents for such charges.

The tender emphasizes staffing deployment and contractual terms; no explicit technical standards or certifications are listed in the provided data; ensure compliance with railway procurement norms and GeM terms as applicable.