Forest Department Uttar Pradesh Cloud Data Center AMS Tender Lucknow UP 2025

Tender Overview

The opportunity is a cloud services and annual maintenance contract for data center assets issued by the Forest Department, Uttar Pradesh, located in Lucknow, UP 226001. Estimated contract value is ₹42,500,00 with an EMD of ₹43,000. Scope centers on AMS for data-center assets and Cloud Services under an OEM Authorized Service Provider model. Key differentiator includes a 25% quantity or duration adjustment allowance at contract issue and post-issue. The procurement targets firms with a formal presence in UP and the ability to provide local service support, including a dedicated toll-free line and escalation matrix. This tender emphasizes authorized OEM engagement and robust after-sales service requirements. Unique aspects include mandatory local service capability and documented EMD submission via bank DD with hardcopy delivery within 5 days of bid end date or bid opening. The tender presents a structured compliance framework for service delivery and governance aligned to forest-sector IT management needs in Lucknow.

Technical Specifications & Requirements

• Category: Annual Maintenance Service for Data Center Assets and Cloud Services; OEM Authorized Service Provider.
• Estimated Value: ₹42,500,00; EMD: ₹43,000.
• Delivery/Support Location: Uttar Pradesh (state), with office / service presence required in the consignee state.
• Service Requirements: Dedicated toll-free support, escalation matrix, and OEM authorization from the original equipment manufacturer.
• Documentation: EMD via Demand Draft payable at Lucknow; scanned DD copy uploaded with bid, hard copy to be delivered within 5 days post bid end date/opening.
• Contract Flexibility: Option to adjust contract quantity or duration by up to 25% at issue and post-issue, binding bidders to revised terms.
• Eligibility & Compliance: Bidder must not be in liquidation or similar proceedings; OEM authorization for distributors/service providers.

Terms, Conditions & Eligibility

• EMD: ₹43,000 via Demand Draft or bank transfer; hard copy required within 5 days.
• Office of Service Provider: Must be located in UP; documentary evidence to be submitted.
• Financial Standing: Bidders must upload an undertaking confirming no liquidation or bankruptcy.
• OEM Authorization: Mandatory certification/authorization detailing name, address, email, and phone.
• Service Support: Dedicated toll-free number and formal escalation matrix for service issues.
• Payment terms: Not explicitly detailed; bidders should expect standard government payment cycles post-delivery.