GeM Railways Data Entry Crew Management Tender 2026 – CMS/CRIS Data Entry, 25% Scope Clause

Tender Overview

GeM tender invites bids for railway data entry services focused on crew signing on/off (Loco Pilots, Shunters, Assistant Loco Pilots, Guards) and related interlink data feeding for CMS/CRIS software. The scope includes round‑the‑clock data entry, system updates, and hard copy record maintenance, with railway‑supplied PCs. While the estimated value and EMD are not disclosed, the contract includes a 25% flex clause for quantity or duration, and lumpsum scope adjustments require service provider consent. The key differentiator is continuous data entry coverage, training, and real‑time CTR processing to support crew operations and lobbies. Location and organization details are not specified in the data provided, but the procurement targets railways data management needs and CMS/CRIS integration.

Technical Specifications & Requirements

• Scope includes: data entry for crew CTN/CTR, bio‑data, train ordering information, and interlink data entry in CMS/CRIS
• 24x7 staffing with PCs/systems provided by railways; continuous coverage required
• Staff must be proficient in MS Word & MS Excel; replacement if performance is unsatisfactory
• Initial training funded by the contractor; post‑training evaluation by railway representatives
• Operators must be familiar with railway sections and able to troubleshoot software issues
• Contractor responsible for maintaining system availability and data integrity throughout the contract
• No BOQ items listed; emphasis on service delivery capability and software competence

Terms, Conditions & Eligibility

• Option Clause 25%: contractor must accept revised quantity or duration up to 25% at contract issue and post‑award
• Scope of Work includes data entry of CTRs and related duties as directed by yard operations and Crew Lobby In‑Charge
• Essential documents: GST registration, PAN, proof of experience, financial statements, EMD documentation, and technical bid submission materials
• Performance risk: contractor must ensure round‑the‑clock staffing and quick replacement for low performance
• Payment terms and exact delivery timelines are not disclosed in the provided data; bidders should prepare for standard government procurement payment practices
• No explicit warranty or penalty details provided in the data; bidders should seek clarity during clarification window