IOCL Digboi Refinery ABB PLC AMC Tender Tinsukia Assam 2026 ABB India Limited AVU CRU Annual Maintenance Contract
Progress
Key Highlights
- • Specific OEM requirement: ABB INDIA LIMITED for ABB PLC system maintenance
- • Technical standards: ABB PLC lifecycle support; ABB control hardware/software compatibility
- • Special clauses: online RTGS payment route and requirement to upload proof within 15 days of award
- • Critical eligibility: ABB-trained technicians, refinery maintenance experience, and spares availability
- • Warranty/AMC terms: quarterly maintenance with defined SLAs and potential penalties
- • Delivery/installation: on-site service at IOCL Digboi Refinery, Tinsukia, Assam
- • Penalties: implied via SLA/AMC terms; not explicitly enumerated in data
- • Documentation: mandatory certificate uploads; ATC/Corrigendum adherence
Tender Overview
IOCL Digboi Refinery (Indian Oil Corporation Limited) invites bids for an Annual Maintenance Contract (AMC) for an ABB make PLC system powering the AVU and CRU units at the refinery site in TINSUKIA, ASSAM (786125). The scope targets ABB PLC systems under service with ABB INDIA LIMITED as the OEM reference. The procurement is structured as a recurring maintenance engagement (quarterly) with emphasis on timely software/hardware support, spares, and troubleshooting for the ABB PLC hardware stack. The process requires bidders to demonstrate capability to service ABB equipment in a critical refinery environment, ensuring uptime and safety-aligned responses. Distinguishing factors include a hardware-software AMC focus, presence of ABB-specific spares, and adherence to ABB/IOCL compatibility requirements. This tender presents a dedicated opportunity for ASM/CMC providers with ABB training credentials to support AVU/CRU automation, within the Assam regional procurement framework.
Technical Specifications & Requirements
- Product/Service: AMC for ABB PLC system across AVU and CRU units in IOCL Digboi Refinery
- OEM reference: ABB INDIA LIMITED; ABB PLC-based control platform
- Delivery/Service cadence: Quarterly maintenance visits; remote support where feasible
- Location: TINSUKIA, ASSAM; site-access and safety compliance required
- Documentation: required to upload all applicable certificates and documents during bid submission; reference to ATC/Corrigendum if any
- EMD/Performance: online RTGS payment path and PBG as per GeM GTC; provide scanned proof within 15 days of award
- Compliance: ensure ABB-specific spare parts availability and warranty for AMC periods
Terms, Conditions & Eligibility
- Assignment/Sub-contract: prohibited without prior written consent; sub-contracting requires buyer approval
- Certificates: missing certificates/document uploads lead to rejection; ensure all ATC/Corrections are included
- Payment terms: RTGS/online payment to INDIAN OIL CORPORATION LIMITED; Bank: State Bank of India; A/c 10776289584; IFSC SBIN0006000; payment timing per AMC arrangement
- Security: PBG or online payment; bidder must attach proof within 15 days of award
- Experience: bidder must demonstrate ABB PLC maintenance capability and refinery service experience
- Warranty/SLAs: specify response times, uptime commitments, and penalties if defined; ensure ABB-compliant service levels
Key Specifications
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Product/service names: AMC for ABB PLC system
-
Quantities/scale: not specified; quarterly AMC cadence
-
Estimated value: not provided
-
Experience: ABB PLC maintenance in refinery environments
-
Quality/standards: ABB-specific compatibility for AVU/CRU
-
Warranty/AMC: quarterly service with uptime commitments
-
Delivery: on-site support at IOCL Digboi Refinery, Assam
Terms & Conditions
-
EMD and payment terms via RTGS; online payment proof within 15 days of award
-
On-site quarterly AMC with ABB PLC system; ABB OEM alignment
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Certificate uploads mandatory; no payment without compliant submission
Important Clauses
Payment Terms
Online RTGS payment to IOCL; PBG option; proof uploaded within 15 days of award
Delivery Schedule
Quarterly maintenance visits; on-site support at Digboi Refinery in Assam
Penalties/Liquidated Damages
SLAs for response time and uptime; penalties to be defined in AMC terms
Bidder Eligibility
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ABB PLC maintenance capability with refinery experience
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ABB OEM-authorized support or equivalent ABB-certified technicians
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Financial stability with verifiable turnover and GST compliance
Tender Data
Bid Details
Quantity
1
Bid Type
Single Packet Bid
Bid Validity
120 (Days)
Bid Type
Service
Evaluation
Total value wise evaluation
Tech Clarification Time
4 Days
Preference & Exemptions
EMD Required
No
MSE Purchase Preference
Yes
MSE Preference Band
L1+15%
MSE Exemption/Relaxation
No
Startup Exemption/Relaxation
No
Bid Splitting Applied
No
Requirements
Arbitration Clause
No
Mediation Clause
No
Additional Tender Data
Commercial Details
Tender Category
Service
Bid To RA
No
Bid To RA Enabled
No
Item Category
Customized AMC/CMC for Pre-owned Products - DRG326S103 Annual Maintenance Contract for ABB make PLC system of AVU and CRU unit; ABB INDIA LIMITED; Annual Maintenance Contract (AMC); Quarterly; No
Advisory Bank
State Bank of India
ePBG Percentage
5%
ePBG Duration (Months)
51
Payment Timelines
Payments shall be made to the Seller within 45 days of issue of service delivery acceptance certificate (SDAC) and on-line submission of bills (This is in supersession of 10 days time as provided in clause 12 of GeM GTC)
Delivery Details
Delivery Locations
1
Delivery Cities
Tinsukia
Delivery Pincodes
786171
Delivery Locations
| Consignee | Address | City | State | Pincode | Quantity | Delivery Days | Additional Requirement |
|---|---|---|---|---|---|---|---|
| Suman Guin | 786171,Materials Department Indian Oil Corporation Ltd. (Assam Oil Division) Digboi Refinrey, Digboi | Tinsukia | Assam | 786171 | 1 | - | Number of months within the contract period for which service is required : 36 |
Authority Records
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Documents 7
GeM-Bidding-10057102.pdf
Main Document
Other Documents
OTHER
Other Documents
OTHER
Other Documents
OTHER
Other Documents
OTHER
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
Categories
6
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Required Documents
GST registration certificate
PAN card
Experience certificates related to ABB PLC maintenance
Financial statements / turnover evidence
EMD/Security deposit details or online RTGS payment proof
Technical bid documents and ABB OEM authorization (if required)
Certificate uploads as per ATC and Corrigendum
Frequently Asked Questions
Key insights about ASSAM tender market
How to bid for the ABB PLC AMC tender in Tinsukia Assam 2026
Bidders must meet ABB PLC maintenance capability with refinery exposure, submit GST, PAN, experience certificates, financials, and EMD proof. Upload ABB OEM authorization if required, and provide proof of online RTGS payment within 15 days of award. Ensure on-site capability for AVU/CRU units at IOCL Digboi.
What documents are required for IOCL Digboi ABB AMC submission
Submit GST registration, PAN, experience certificates in ABB PLC maintenance, financial statements, EMD/payment proof, technical bid documents, and OEM authorization. Ensure all certificates are uploaded per ATC/Corrigendum; failure leads to rejection.
What are the delivery/visit requirements for ABB AMC at Digboi
Quarterly on-site maintenance visits are required at IOCL Digboi Refinery, Digboi, Assam. Remote support is allowed where feasible; ensure ABB-trained technicians and spare parts availability for AVU/CRU PLC system.
What payment terms apply to IOCL ABB AMC procurement
Payments via online RTGS to IOCL account 10776289584; IFSC SBIN0006000; PBG option available under GeM GTC; provide payment proof and contract reference in transaction details.
What standards or certifications are required for ABB AMC
Certification of ABB PLC maintenance capability; ABB OEM authorization preferred; ensure AVU/CRU system compatibility with ABB PLC hardware/software; upload relevant certificates with bid.
How will performance be measured in the ABB AMC contract
SLAs cover response time and system uptime for AVU/CRU ABB PLC; penalties/financial consequences to be defined in AMC terms; ensure timely spares and on-site service as agreed.
What is the eligibility criterion for bidders for IOCL Digboi ABB AMC
Eligibility requires refinery maintenance experience, ABB PLC capability, valid GST/PAN, and financial stability; ensure ability to provide on-site service in Assam and ABB-certified technicians.
Where to find submission guidelines for IOCL Digboi ABB AMC
Refer to GeM terms and IOCL AtC; upload all required certificates, provide online payment proof, and ensure ABB OEM-related documents are included; follow bid document instructions precisely.