Contract Bidding Open For Custom Bid for Services - Hiring of Service Provider for Call Center Services in CENTRAL DELHI, DELHI
Bid Publish Date
21-Jan-2025, 3:38 pm
Bid End Date
11-Feb-2025, 4:00 pm
EMD
₹6,83,000
Location
Progress
RAController General Of Accounts (cga) invites bids for Custom Bid for Services - Hiring of Service Provider for Call Center Services in CENTRAL DELHI, DELHI. Quantity: 1. Submission Deadline: 11-02-2025 16: 00: 00. Submit your proposal before the deadline.
Technical Results
| S.No | Seller | Date | Status |
|---|---|---|---|
| 1 | CYFUTURE INDIA PRIVATE LIMITED Under PMA | 11-02-2025 15:03:49 | |
| 2 | EDGE BUSINESS SOLUTIONS PRIVATE LIMITED Under PMA | 11-02-2025 11:59:04 | |
| 3 | ENSER COMMUNICATIONS LIMITED Under PMA | 11-02-2025 14:02:16 | |
| 4 | EUREKA OUTSOURCING SOLUTIONS PRIVATE LIMITED Under PMA | 11-02-2025 10:48:05 | |
| 5 | GTI INFOTEL PRIVATE LIMITED Under PMA | 11-02-2025 15:14:38 | |
| 6 | INSIGHT CUSTOMER CALL SOLUTIONS LIMITED Under PMA | 11-02-2025 14:06:27 | |
| 7 | MILDAIN SOLUTIONS LLP Under PMA | 11-02-2025 15:55:05 |
Reverse Auction Results Final Prices
These are the final prices after the reverse auction event. Prices may be lower than initial bids.
| Rank | Seller | Final Price | Item |
|---|---|---|---|
| L1 | CYFUTURE INDIA PRIVATE LIMITED Under PMA Winner | ₹2,11,70,000 | Item Categories : Custom Bid for Services - Hiring of Service Provider for Call Center Services |
| L2 | EDGE BUSINESS SOLUTIONS PRIVATE LIMITED Under PMA | ₹2,12,00,000 | Item Categories : Custom Bid for Services - Hiring of Service Provider for Call Center Services |
| L3 | INSIGHT CUSTOMER CALL SOLUTIONS LIMITED Under PMA | ₹2,65,31,626 | Item Categories : Custom Bid for Services - Hiring of Service Provider for Call Center Services |
🎉 L1 Winner
CYFUTURE INDIA PRIVATE LIMITED Under PMA
Final Price: ₹2,11,70,000
Contract / Result Documents 1
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Reverse Auction Schedule
Start
02-Apr-2025, 11:00 am
End
03-Apr-2025, 11:00 am
Duration: 24 hours
Reverse Auction Document
✅ RA concluded. Check financial results for final rankings.
Tender Data
Bid Details
Quantity
1
Bid Validity
180 (Days)
Bid Type
Service
Evaluation
Total value wise evaluation
RA Qualification Rule
H1-Highest Priced Bid Elimination
Tech Clarification Time
5 Days
Requirements
Min. Avg. Annual Turnover
100
Arbitration Clause
No
Mediation Clause
No
Additional Tender Data
Commercial Details
Tender Category
Service
Bid To RA
No
Bid To RA Enabled
Yes
Item Category
Custom Bid for Services - Hiring of Service Provider for Call Center Services
Authority Records
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Documents 7
GeM-Bidding-7392840.pdf
Main Document
GEM Availability Report ( GAR):1737112203.pdf
Referenced Document
Scope of Work:1737445413.pdf
Referenced Document
Payment Terms:1737445435.pdf
Referenced Document
Undertaking of Competent Authority is mandatory to create Custom Bid for Services. Please download standard format document and upload:1737445472.pdf
Referenced Document
Buyer uploaded ATC document Click here to view the file .
Referenced Document
attached categories, trials are allowed as per approved procurement policy of the buyer nodal Ministries)
Referenced Document
Required Documents
Experience Criteria
Bidder Turnover
Certificate (Requested in ATC)
Additional Doc 1 (Requested in ATC)
Additional Doc 2 (Requested in ATC)
Additional Doc 3 (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
Frequently Asked Questions
Key insights about DELHI tender market
What are the eligibility requirements for GEM/2025/B/5834537?
The eligibility requirements include being a registered entity with proof of experience in relevant service delivery. Bidders must show compliance with financial turnover criteria and can request exemptions if they provide supporting documents to prove their eligibility for exemption.
What documents are required for submission?
Bidders are required to submit several documents, including experience criteria, bidder turnover statements, and specific certificates as referenced in the Additional Terms and Conditions (ATC). The complete list can be found in the specifications linked in the tender documentation.
How do bidders ensure compliance with technical specifications?
Bidders must ensure compliance with the specified technical specifications by demonstrating they possess the necessary equipment, trained personnel, and established procedures for quality assurance in call center service delivery. Details of required standards can be found in the detailed tender documents.
What are the payment terms associated with the tender?
The payment terms outline that the selected service provider will receive payments upon meeting specified milestones, subject to review by the Department of Expenditure. Detailed payment procedures can be referenced in the Payment Terms document linked in the tender information.
Are there any benefits for MSEs and startups in this tender?
Yes, the tender has special provisions for Micro, Small, and Medium Enterprises (MSEs), which include exemptions from certain requirements to promote inclusivity and bolster local entrepreneurship. Compliance with 'Make in India’ initiatives is also encouraged to ensure local content and procurement.