Contract Bidding Open For Custom Bid for Services - Hiring of Service Provider for Call Center Services in CENTRAL DELHI, DELHI

The eligibility requirements include being a registered entity with proof of experience in relevant service delivery. Bidders must show compliance with financial turnover criteria and can request exemptions if they provide supporting documents to prove their eligibility for exemption.

Bidders are required to submit several documents, including experience criteria, bidder turnover statements, and specific certificates as referenced in the Additional Terms and Conditions (ATC). The complete list can be found in the specifications linked in the tender documentation.

Bidders must ensure compliance with the specified technical specifications by demonstrating they possess the necessary equipment, trained personnel, and established procedures for quality assurance in call center service delivery. Details of required standards can be found in the detailed tender documents.

The payment terms outline that the selected service provider will receive payments upon meeting specified milestones, subject to review by the Department of Expenditure. Detailed payment procedures can be referenced in the Payment Terms document linked in the tender information.

Yes, the tender has special provisions for Micro, Small, and Medium Enterprises (MSEs), which include exemptions from certain requirements to promote inclusivity and bolster local entrepreneurship. Compliance with 'Make in India’ initiatives is also encouraged to ensure local content and procurement.