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Office Of Dg ( Ns & M ) Air Conditioner Annual Maintenance Tender Ernakulam Kerala 2026

Bid Publish Date

02-Jan-2026, 5:34 pm

Bid End Date

13-Jan-2026, 10:00 am

EMD

₹12,000

Value

₹5,94,012

Location

ERNAKULAM , KERALA

Progress

Issue02-Jan-2026, 5:34 pm
AwardPending
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Quantity

105

Bid Type

Two Packet Bid

Key Highlights

  • • Local Kerala office requirement with GST proof
  • • Dedicated toll-free service support and escalation matrix
  • • Past experience proofs acceptable via multiple document types
  • • No BOQ items; service-centric AMC tender
  • • Estimated value ₹594,012 and EMD ₹12,000
  • • ATC requires compliance with Scope of Work and Terms & Conditions

Categories 2

AIR CONDITIONER WATER LEVEL RECORDER

Tender Overview

The Office Of Dg ( Ns & M ), under the Defence Research & Development organization, invites bids for Annual Maintenance Service (Air Conditioner) in Ernakulam, Kerala. Estimated value is ₹594,012 with an EMD of ₹12,000. The contract scope covers AMC for existing air conditioning units in the consignee location, requiring a local Kerala-based service office and GST registration. Emphasis is on timely service, dedicated support, and compliance with local licensing. The absence of BOQ items indicates a service-centric engagement with standard SLA expectations.

Technical Specifications & Requirements

  • Product/Service: Annual Maintenance Service for Air Conditioners (AMC)
  • Location: Ernakulam, Kerala, 682001
  • Estimated Value: ₹594,012; EMD: ₹12,000
  • Key Requirements:
    • Local office and GST registration in Kerala; proof to be submitted
    • Office of Service Provider must be located in state of consignee; documentary evidence required
    • Dedicated toll-free service support number; escalation matrix to be provided
    • Past project experience evidence acceptable via contract copies, invoices, execution certificates, or third-party notes
  • No technical specifications for AC models are provided; bidders must rely on standard AMC capabilities and service SLA compliance
  • Compliance with bidder social terms: sign-off on Scope of Work and Terms & Conditions; partner compliance is mandatory

Terms, Conditions & Eligibility

  • EMD: ₹12,000 (as per tender terms)
  • Local presence: Must have a local office in Kerala with GST registration and provide documentary proof
  • Service commitment: Office of service provider within the consignee state; dedicated support and escalation matrix
  • Past experience proof: Acceptable via contract copies, client execution certificates, or third-party release notes
  • Documentation: Upload certificates and compliance documents as per ATC/Corrigendum; industry partner compliance required
  • Payment terms: Not specified in data; bidders should expect standard government terms for AMC contracts
  • Warranty/penalty: Not explicitly detailed; comply with standard SLA-based penalties if specified in ATC

Key Specifications

  • Air Conditioner Annual Maintenance Service (AMC) for unspecified models

  • Estimated contract value ₹594,012

  • EMD ₹12,000

  • Kerala GST registration and local office proof required

  • Dedicated service support with toll-free number

  • Escalation matrix and documented service SLA

Terms & Conditions

  • EMD amount: ₹12,000 must be furnished with bid

  • Local Kerala presence with GST proof is mandatory

  • Dedicated service support and escalation matrix required

Important Clauses

Payment Terms

Not explicitly detailed; bidders should anticipate standard government AMC payment terms and confirm in bid response

Delivery Schedule

Not specified; AMC services typically require timely fault response and periodic maintenance as per SLA

Penalties/Liquidated Damages

Penalty provisions are not stated; bidders should assume SLA-based penalties if included in ATC

Bidder Eligibility

  • Kerala GST registration with proof

  • Local service office in Kerala

  • Experience in air conditioner maintenance or similar AMC contracts

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Required Documents

1

GST registration certificate of bidder in Kerala

2

Permanent Account Number (PAN) card

3

Past experience certificates or client execution certificates

4

Contract copies with invoices or third-party inspection notes

5

EMD payment proof (₹12,000)

6

Technical bid documents confirming AMC capability

7

OEM authorizations or service partner proofs

8

Proof of local Kerala office and service center details

Frequently Asked Questions

Key insights about KERALA tender market

How to bid for the air conditioner AMC tender in Kerala?

To bid, ensure Kerala GST registration and a local service office proof are uploaded. Include EMD ₹12,000, past experience documents, and compliance with Scope of Work. Prepare OEM authorizations and technical bid detailing AMC capabilities and SLA adherence.

What documents are required for the Kerala air conditioner AMC bid?

Submit GST certificate, PAN, EMD payment receipt, past project experience proofs, contract copies or client execution certificates, technical bid for AMC capability, and proof of Kerala local office with contact details. Include OEM authorizations if applicable.

What are the eligibility criteria for this Kerala tender?

Eligibility requires a local Kerala office with GST, demonstrated AMC experience, and the ability to provide dedicated service support with an escalation matrix. EMD ₹12,000 must be deposited; evidence of past maintenance contracts is advantageous.

What standards or certifications are requested for the AMC bid?

The data does not specify model-specific standards; bidders should demonstrate ISO/quality practices where applicable and provide OEM/service partner certifications along with IS/industry compliance as available.

When is the bid submission deadline for the Kerala AMC tender?

The tender data does not include a fixed deadline; bidders should monitor the official portal for notices, ATC amendments, and corrigenda to confirm submission dates and required documents.

What is the EMD amount for this air conditioner service tender in Kerala?

The EMD is ₹12,000. It must be submitted as part of the bid along with proof of payment. EMD ensures bid seriousness and eligibility for evaluation.

What are the service support requirements for this AMC?

Bidders must provide a dedicated toll-free service number and an escalation matrix. Local Kerala presence is essential, with timely fault response and maintenance scheduling as part of the AMC SLA.

What happens if a bidder lacks a local Kerala service office?

Bids without a Kerala-based office and Kerala GST proof are at high risk of rejection per ATC. Secure local registration, establish service contacts, and attach documentary evidence to avoid disqualification.

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