Railway Board AMS for Desktops, Laptops & Printers New Delhi 2026 - ISI/ISO Standards & 25% Scope Clause
Progress
Quantity
372
Bid Type
Two Packet Bid
Categories
6
Tender Overview
Railway Board, Indian Railways invites bids for Annual Maintenance Service of Desktops, Laptops and Peripherals including Multifunction Printers in New Delhi, Delhi. Estimated value: ₹32,882,228.38 with an EMD of ₹66,000. The scope covers multiple brands (HP, Kyocera, Epson, Canon, Brother) across mono/color and various cartridge types. Eligible bidders must ensure service accessibility within the consignee’s state and provide dedicated service channels. A distinctive feature is the 25% option clause enabling contract quantity or duration adjustments. This tender emphasizes OEM/service-provider readiness and comprehensive EMD/guarantee arrangements.
Technical Specifications & Requirements
- No technical specifications published in the public tender data; however, the procurement targets comprehensive AMS across desktops, laptops and multifunction printers from leading brands (HP, Kyocera, Epson, Canon, Brother).
- EMD: ₹66,000 via Demand Draft, fixed deposit receipt, or banker’s cheque with hardcopy delivery within 5 days of bid end date/opening date.
- Estimated contract value: ₹32,882,228.38; 25% scope variation allowed pre/post award.
- Service provider must maintain an office in the consignee state; OEM authorization or direct service arrangements required.
- Dedicated toll-free service support and escalation matrix mandatory for bidders.
Terms & Eligibility
- EMD submission options: DD in favour of Secretary, Railway Board, New Delhi, or FDR or BC with verification and hardcopy delivery within 5 days.
- 25% quantity/duration variation permissible; post-award scope increase up to 25% with consent.
- Financial health: bidders must not be in liquidation or similar proceedings; required undertaking.
- Service & Support: dedicated toll-free numbers and escalation matrix; OEM authorization where applicable; timely document uploads.
Terms & Conditions
-
EMD amount of ₹66,000 via DD/FDR/BC with hardcopy delivery within 5 days.
-
25% flexibility in contract quantity or duration at bid or award stage.
-
Office of service provider must be located in the consignee state; OEM authorisation may be required.
Important Clauses
Payment Terms
EMD submission options include DD, FDR, or BC; hardcopy must reach within 5 days of bid end/opening.
Delivery Schedule
Service accessibility and support channels must be established; no fixed delivery window published in data.
Penalties/Liquidated Damages
Clause details not provided in data; bidders should expect standard penalties for non-performance per tender terms.
Bidder Eligibility
-
Office of service provider located in the consignee state with documentary evidence
-
Dedicated/ toll-free service support and escalation matrix provided by bidder or OEM
-
No active liquidation or court receivership; unsigned undertaking required
Additional Tender Data
Commercial Details
Tender Category
Service
Bid To RA
No
Bid To RA Enabled
No
Item Category
Annual Maintenance Service - Desktops, Laptops and Peripherals - Multifunction Printer (Monochrome , Laser , Composite Cartridge, Lower range; hp , Annual Maintenance Service - Desktops, Laptops and Peripherals - Multi-function Printer (Colour , Laser , Composite Cartridge, Mid range); hp , Annual Maintenance Service - Desktops, Laptops and Peripherals - Multifunction Printer( Ink Jet , Mono and Colour, Lower Range); hp , Annual Maintenance Service - Desktops, Laptops and Peripherals - Multifunction Printer ( Ink Tank , Mono & Colour , Lowe Range ); hp , Annual Maintenance Service - Desktops, Laptops and Peripherals - Multifunction Printer ( Colour , Laser , Separate Drum & Tonner, Mid range); Brother , Annual Maintenance Service - Desktops, Laptops and Peripherals - Multifunction Printer (Monochrome , Laser , Composite Cartridge, Lower range; Kyocera , Annual Maintenance Service - Desktops, Laptops and Peripherals - Multifunction Printer ( Colour , Laser , Separate Drum & Tonner, Mid range); Kyocera , Annual Maintenance Service - Desktops, Laptops and Peripherals - Multifunction Printer ( Ink Tank , Mono & Colour , Lowe Range ); Epson , Annual Maintenance Service - Desktops, Laptops and Peripherals - Multifunction Printer (Monochrome , Laser , Composite Cartridge, Mid range); Canon , Annual Maintenance Service - Desktops, Laptops and Peripherals - Multi-function Printer (Colour , Laser , Composite Cartridge, Lower range); Canon , Annual Maintenance Service - Desktops, Laptops and Peripherals - Multifunction Printer( Ink Jet , Mono and Colour, Lower Range); Canon , Annual Maintenance Service - Desktops, Laptops and Peripherals - Multifunction Printer ( Ink Tank , Mono & Colour , Lowe Range ); Canon
Advisory Bank
State Bank of India
ePBG Percentage
5%
ePBG Duration (Months)
38
Delivery Details
Delivery Locations
1
Delivery Cities
New Delhi
Delivery Pincodes
110001
Delivery Locations
| Consignee | Address | City | State | Pincode | Quantity | Delivery Days | Additional Requirement |
|---|---|---|---|---|---|---|---|
| Vijay Kumar Yadav | 110001,Ministry of Railways, Railway Board, Rail Bhavan, Rafi Marg, New Delhi | New Delhi | Delhi | 110001 | 2 | - | Number of months for technician : 36 Number of Resident engineers : 0 Number of technicians : 2 |
Authority Records
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Documents 6
GeM-Bidding-9562028.pdf
Main Document
Other Documents
OTHER
Other Documents
OTHER
Buyer uploaded ATC document
ATC
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
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Required Documents
Experience Criteria
Bidder Turnover
Certificate (Requested in ATC)
OEM Authorization Certificate *In case any bidder is seeking exemption from Experience / Turnover Criteria
the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
Frequently Asked Questions
Key insights about DELHI tender market
How to bid for Railway Board AMS in New Delhi 2026?
Bidders must submit EMD of ₹66,000 via DD, FDR, or BC, with scanned proof and hardcopy to be delivered within 5 days of bid end. Ensure OEM authorization, dedicated service support, and a local service office in the consignee state. Adhere to the 25% scope variation clause.
What documents are required for this electronics maintenance tender in Delhi?
Prepare GST certificate, PAN, company financial statements, experience certificates, OEM authorizations, technical bid documents, and EMD proof. Upload scanned copies with bid; provide hardcopies to the buyer within 5 days post bid end date/opening date.
What is the estimated value and EMD for the Railway AMS tender in Delhi?
Estimated value is ₹32,882,228.38. EMD required is ₹66,000. Submissions may be via DD, FDR, or Banker’s Cheque; ensure hardcopy delivery within 5 days after bid end/opening.
Are there any special quantity adjustments in this Rail AMS contract?
Yes, there is a 25% bid/contract quantity or duration variation allowed at the time of contract issuance, extendable to 25% post-award with the provider’s consent or as per lumpsum scope.
What brands and product categories are covered under this AMS tender?
The scope covers Desktops, Laptops, and Multifunction Printers across brands including HP, Kyocera, Epson, Canon, Brother, with mono/color and various cartridge configurations; however, exact itemized BOQ is not published.
What support and escalation mechanisms are required from bidders?
Bidders must provide a dedicated toll-free service line and a formal Escalation Matrix for service issues, clearly listing contact numbers and response times for critical faults.
What is the geographic requirement for service providers for this tender?
The service provider must maintain an office in the consignee state (New Delhi/Delhi) and supply documentary evidence demonstrating local service capabilities and accessibility.
What penalties or performance bonds apply to this maintenance contract?
While specific LD percentages are not stated in the data, bidders should anticipate standard performance/liquidated damages terms typical to Railway AMS contracts and review the ATC/Corrigendum for explicit penalties.
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Documents 6
GeM-Bidding-9562028.pdf
Main Document
Other Documents
OTHER
Other Documents
OTHER
Buyer uploaded ATC document
ATC
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS