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Organization: Rites Limited, under the Railways Public Sector Undertakings category, invites bids for Liability Insurance Service - Indemnity insurance in GURGAON, HARYANA. The tender incorporates a 25% quantity/duration adjustment clause for contract modification and a lumpsum scope expansion allowance with provider consent. Emphasizes dedicated service support channels and an escalation matrix. While no BOQ items are listed, the ATC/SOW attachments are to be reviewed for scope details. This opportunity targets insurers offering comprehensive indemnity coverage with flexible contract management and robust post-sale support. The bid is positioned for providers capable of rapid alignment to contract expansions and service demands within the stated jurisdiction.
Mandatory escalation matrix and toll-free support must be provided
Contract quantity/duration may be adjusted up to 25% at issue and 25% post-issue
Submission of all bidder certificates as per ATC/Corrigendum is required
Not disclosed in the data; verify in ATC/Corrigendum for any interim/settlement terms
No delivery schedule provided; refer to SOW/ATC for timelines and renewal cadence
Not specified; must confirm with ATC/SOW provisions and contract conditions
Experienced liability/indemnity insurance provider
Demonstrated capability to handle contract scope expansions
Compliance with service support and escalation requirements
Quantity
1
Bid Type
Single Packet Bid
Bid Validity
120 (Days)
Bid Type
Service
Evaluation
Total value wise evaluation
Tech Clarification Time
2 Days
EMD Required
No
MII Compliance
Yes
MSE Purchase Preference
Yes
MSE Preference Band
L1+15%
MSE Exemption/Relaxation
No
Startup Exemption/Relaxation
No
Bid Splitting Applied
No
Arbitration Clause
No
Mediation Clause
No
Tender Category
Service
Bid To RA
No
Bid To RA Enabled
No
Item Category
Liability Insurance Service - Indemnity insurance
Payment Timelines
Payments shall be made to the Seller within 45 days of issue of service delivery acceptance certificate (SDAC) and on-line submission of bills (This is in supersession of 10 days time as provided in clause 12 of GeM GTC)
Delivery Locations
1
Delivery Cities
Gurugram
Delivery Pincodes
122001
| Consignee | Address | City | State | Pincode | Quantity | Delivery Days | Additional Requirement |
|---|---|---|---|---|---|---|---|
| Himanshu Chandra Lal | 122001,Plot No.1, Sector-29, Gurgaon | Gurugram | Haryana | 122001 | Project / Lumpsum Based | - | Total Sum Insured : 200000000 |
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Main Document
OTHER
OTHER
OTHER
ATC
ATC
GEM_GENERAL_TERMS_AND_CONDITIONS
GEM_GENERAL_TERMS_AND_CONDITIONS
GST registration certificate
PAN card
Experience certificates in liability/indemnity insurance
Financial statements or turnover evidence
EMD deposit proof (as per ATC)
Technical bid documents and insurance product specifications
OEM authorizations (if applicable)
Certificates referenced in ATC/Corrigendum
Key insights about HARYANA tender market
Bidders should prepare standard insurance bids with corporate registration, GST, PAN, and evidence of prior liability/indemnity coverage. Review ATC/SOW for scope, submit all certificates, and provide an EMD as specified. Confirm 25% scope flexibility and dedicated service support requirements in the submission.
Required documents include GST certificate, PAN card, experience certificates in liability insurance, financial statements, EMD proof, technical bid documents, OEM authorizations if applicable, and certificates listed in ATC/Corrigendum. Ensure submissions align with the uploaded SOW for precise items.
While the data lacks explicit specs, bidders must align with standard liability/indemnity insurance practices and comply with ATC/SOW. Prepare coverage limits, premiums, claims handling processes, and regulatory compliance. Ensure service support readiness with a toll-free number and escalation matrix.
The tender data does not specify exact delivery dates. Bidders should refer to the ATC/SOW for activation timelines, ensure readiness to scale within 25% scope adjustments, and align implementation to contract award cadence.
Payment terms are not disclosed in the provided data. Review ATC for milestones and settlement terms; verify if advance, milestone-based, or post-delivery payments apply, and confirm any performance-based settlements before bid submission.
Establish eligibility by providing prior liability/indemnity insurance experience, valid GST and PAN, financial stability, and certifications listed in ATC. Demonstrate capability to absorb 25% scope expansion and deliver timely support per the escalation matrix.
Bidders must provide a dedicated toll-free service line and a formal escalation matrix. Include contact names, phone numbers, response times, and escalation tiers. Ensure 24/7 availability for critical claims and regular follow-ups as per ATC/SOW.
The tender data does not list explicit standards; bidders should comply with applicable insurance regulations and provide any stated certifications in ATC/Corrigendum. ISI/ISO alignment is not specified; confirm exact standards in the uploaded documents.