IIIT Delhi Comprehensive AMC/CMC for Pre-owned Audio Visual Equipment Tender 2026 Delhi
Bid Publish Date
07-Aug-2026, 11:06 pm
Bid End Date
29-Aug-2026, 10:00 am
EMD
₹50,000
Value
₹25,00,000
Location
Progress
Tender Overview
The Indian Institute of Information Technology (IIIT) Delhi, under the Higher Education Department of Delhi, seeks a Customized AMC/CMC for pre-owned Audio Visual Equipment across multiple items as per Annexure A. The project spans monthly maintenance with an estimated value of ₹2,500,000 and an EMD of ₹50,000. Location is South Delhi, Delhi 110016. A key differentiator is the requirement for a locally available service provider office within the consignee’s state, plus dedicated toll-free support and a structured escalation matrix. Emphasis on OEM authorization and formal bid submission alignment ensures technical compatibility with existing AV assets.
Technical Specifications & Requirements
- No explicit AV equipment specifications published. Bidders must rely on Annexure A for itemized Pre-owned Audio Visual Equipment requiring CMC coverage.
- Service scope includes routine maintenance, prompt fault resolution, and periodic preventive checks on all pre-owned AV assets.
- Mandatory requirements include a local service office in Delhi/NCR, a dedicated toll-free service line, and an escalation matrix.
- Manufacturer authorization/OEM certification is required when bidding through authorized distributors or service providers.
- Estimated contract value indicates budgetary scope around ₹2.5 million; EMD is ₹50,000.
- No BOQ quantity details provided; bidders must confirm item list via Annexure A and meet service response times.
Terms, Conditions & Eligibility
- Office of Service Provider must be located in the consignee state (Delhi).
- Bidders must provide a dedicated toll-free number for post-sales support and a formal escalation matrix.
- OEM authorization from the original manufacturer is required for authorized service providers.
- EMD: ₹50,000; Estimated Value: ₹2,500,000.
- The contract is monthly CMC for pre-owned AV equipment; participation requires adherence to ATC terms and submission of OEM/authorization documents.
Key Specifications
-
AMC/CMC for pre-owned Audio Visual Equipment
-
Estimated contract value: ₹2,500,000
-
EMD amount: ₹50,000
-
Monthly maintenance contract (CMC)
-
Must have local Delhi service office
-
Dedicated toll-free service number required
-
Escalation matrix for service support required
-
OEM authorization required for service providers
Terms & Conditions
-
Local service office within Delhi is mandatory
-
Dedicated toll-free service line and escalation matrix required
-
OEM authorization mandatory for bidding through distributors
-
EMD₹50,000; total estimated value ₹2.5 million
Important Clauses
Payment Terms
Not explicitly provided; bidders should seek ATC for payment cadence after service milestones
Delivery Schedule
Monthly CMC; no specific delivery dates published; refer to Annexure A for item-level timelines
Penalties/Liquidated Damages
Not specified in available data; ATC document may contain LD clauses
Bidder Eligibility
-
Must have Delhi/NCR service presence with verifiable address
-
OEM authorization from original manufacturer
-
Demonstrated experience in maintenance of pre-owned AV equipment
Tender Data
Bid Details
Quantity
1
Bid Type
Two Packet Bid
Bid Validity
120 (Days)
Bid Type
Service
Evaluation
Total value wise evaluation
Tech Clarification Time
2 Days
Preference & Exemptions
EMD Required
Yes
MII Compliance
Yes
MSE Purchase Preference
No
Bid Splitting Applied
No
Requirements
Min. Avg. Annual Turnover
100
Experience Required
3 Year (s)
Arbitration Clause
No
Mediation Clause
No
Additional Tender Data
Commercial Details
Tender Category
Service
Bid To RA
No
Bid To RA Enabled
No
Item Category
Customized AMC/CMC for Pre-owned Products - Audio Visual Equipments; Multiple as per attached Annexure A; Comprehensive Maintenance Contract (CMC); Monthly; Yes
Advisory Bank
HDFC Bank
ePBG Percentage
5%
ePBG Duration (Months)
15
Payment Timelines
Payments shall be made to the Seller within 45 days of issue of service delivery acceptance certificate (SDAC) and on-line submission of bills (This is in supersession of 10 days time as provided in clause 12 of GeM GTC)
Pre-Bid & Qualification
Pre-Bid Date
14-08-2026 12:00:00
Pre-Bid Venue
Meeting Room No-2 , Academic Block , IIIT-Delhi Okhla Phase-III New Delhi- 110020
Delivery Details
Delivery Locations
1
Delivery Cities
South
Delivery Pincodes
110020
Delivery Locations
| Consignee | Address | City | State | Pincode | Quantity | Delivery Days | Additional Requirement |
|---|---|---|---|---|---|---|---|
| AJAY KUMAR | 110020,Okhla Industrial Estate , Phase - III, New Delhi | South | Delhi | 110020 | 1 | - | Number of months within the contract period for which service is required : 12 |
Authority Records
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Documents 11
GeM-Bidding-9722181.pdf
Main Document
Other Documents
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Other Documents
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Buyer uploaded ATC document
ATC
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
Categories
3
Required Documents
GST certificate
PAN card
Experience certificates
Financial statements
EMD submission proof (₹50,000)
Technical bid documents
OEM authorization/certificate
Manufacturer Authorization for authorized distributors/service providers
Proof of local service office in Delhi
Escalation matrix details
Dedicated toll-free service contact information
Frequently Asked Questions
Key insights about DELHI tender market
How to bid for the IIIT Delhi AV maintenance tender 2026 in Delhi?
Bidders must submit GST and PAN, experience certificates, financial statements, and ₹50,000 EMD. Provide OEM authorization and confirm a local Delhi service office. Include the escalation matrix and dedicated toll-free support details as per ATC. The contract covers monthly CMC for pre-owned AV equipment valued at ₹2.5 million.
What documents are required for IIIT Delhi AV CMC bid 2026?
Required submissions include GST certificate, PAN, company financials, experience certificates in AV maintenance, EMD receipt of ₹50,000, OEM authorization, proof of Delhi service office, service escalation matrix, and technical bid documentation aligned with Annexure A.
What are the OEM authorization requirements for this tender in Delhi?
Bidders must present an OEM authorization or certificate naming the service provider, including name, designation, address, email, and phone. Authorized distributors must attach the manufacturer authorization from the original equipment manufacturer for all AV products under AMC.
What is the estimated contract value and EMD for the IIIT Delhi tender?
The estimated value is ₹2,500,000, signaling a medium-scale maintenance contract. The Earnest Money Deposit required is ₹50,000. Both figures influence bid risk, readiness, and financial responsiveness for monthly CMC of pre-owned AV equipment.
What are the service delivery expectations for Delhi AV equipment AMC?
Contract is monthly CMC for pre-owned AV equipment. Bidders must have a Delhi service office and a toll-free support line. An escalation matrix with contact numbers is required, ensuring prompt fault resolution and preventive maintenance per Annexure A.
Which standards or certifications are mandatory for bidders?
Mandatory OEM authorization and a verifiable Delhi service presence are required. While explicit AV standards are not listed, compliance with ATC terms and OEM warranty support are expected, along with timely service SLAs per the escalation matrix.
How is the payment terms structure described for this AMC bid?
ATC details the payment process but explicit cadence is not provided. Bidders should anticipate standard terms linked to service delivery, with potential milestone-based payments following monthly CMC completion and service performance as per Annexure A.
When will the selection and contract start for IIIT Delhi AV AMC?
Specific start dates are not disclosed here. The procurement involves a monthly CMC framework; bidders should monitor Annexure A for itemized acceptance windows, service start timing, and approval timelines after bid evaluation.