IIT Department of Higher Education SAMSUNG Video/Data Wall AMC Tender 2025 Rajasthan
Bid Publish Date
27-Oct-2025, 12:29 pm
Bid End Date
10-Nov-2025, 1:00 pm
Location
Progress
Quantity
1
Bid Type
Two Packet Bid
Key Highlights
- • OEM Authorization: Samsung OEM Authorized Service Provider required
- • Location requirement: Service office in the consignees’ state with documentary evidence
- • Dedicated toll-free service line must be available
- • Contract quantity/duration can shift up to 25% before and after issuance
- • Past project experience evidence accepted in multiple formats (contracts, invoices, client certificates)
- • No BOQ items; AMC scope focused on Samsung video/data wall maintenance
- • Compliance with OEM service practices and potential alignment with Samsung warranty terms
Categories
2
Tender Overview
The Indian Institute Of Technology (IIT) – Department Of Higher Education invites bids for annual maintenance service of Samsung video/data wall displays. The procurement targets an OEM authorized service provider with a local service presence in the consignee state, and requires dedicated support channels. While the exact quantity and estimated contract value are not disclosed, the requirement centers on sustained post-implementation servicing, software/firmware updates, and hardware troubleshooting for high-visibility display systems. A key differentiator is the OEM authorization and regional service footprint, ensuring prompt onsite support and spares availability for Samsung video walls.
Technical Specifications & Requirements
- Product/Service: Annual Maintenance Service for Samsung video/data wall displays
- OEM/Authorised Service Provider requirement: Yes, OEM authorization/certification to service Samsung video walls
- Service scope: Onsite troubleshooting, preventive maintenance, firmware updates, spare parts access, and remote diagnostics where applicable
- Service presence: Office of service provider must be located in the consignees’ state; dedicated toll-free support line required
- Past experience evidence: Acceptable proofs include contract copies with invoices, client execution certificates, or equivalent documentation
- Documentation: Manufacturer authorization and service credentials must be uploaded with bid
- No BOQ items provided; scope inferred from video wall maintenance and Samsung OEM standards
- Standards/Quality: Samsung warranty alignment and OEM service practices applicable to maintenance work
Terms, Conditions & Eligibility
- Quantity/Duration adjustment: Up to 25% increase/decrease allowed at contract issue and post-issuance
- Financial standing: Bidder must not be under liquidation or bankruptcy; undertaking required
- OEM Authorization: Required from Samsung; include authorization details in bid
- Service availability evidence: Documentary proof of local service office and toll-free support
- Past Experience: Provide at least one valid proof document per listed acceptable formats
- Documentation: Upload all required certificates and documents; non-submission leads to rejection
Key Specifications
-
Product/service: Annual Maintenance Service for Samsung video/data wall displays
-
Brand/OEM: Samsung (OEM Authorized Service Provider required)
-
Service scope: preventive maintenance, breakdown support, firmware updates, spare parts provisioning
-
Support channels: on-site visits, remote diagnostics, dedicated toll-free number
-
Documentation: OEM authorization and proof of local service office
-
Experience: valid proof documents acceptable for meeting past project criteria
Terms & Conditions
-
EMD/Deposit: Amount not disclosed; ensure bid includes required security as per ATC
-
Delivery/Service Timeline: Onsite maintenance scheduling as per contract; timeframe not specified
-
Payment Terms: Not specified in provided data; verify in official tender documents
Important Clauses
Payment Terms
Not specified in data; bidders must confirm payment milestones and acceptance criteria per contract
Delivery Schedule
AMC activities to be performed as per Samsung OEM maintenance standards; onsite response times to be defined
Penalties/Liquidated Damages
Not specified; review ATC for any LD provisions tied to service SLAs or response times
Bidder Eligibility
-
Must be an OEM authorized Samsung service provider with verifiable authorization
-
Must have local service office within the consignees' state
-
Must provide dedicated toll-free support line and prior maintenance experience
Additional Tender Data
Commercial Details
Tender Category
Service
Bid To RA
No
Bid To RA Enabled
No
Item Category
ANNUAL MAINTENANCE SERVICE - VIDEO/DATA WALL - data wall display; SAMSUNG; OEM Authorised Service Provider
Authority Records
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Documents 4
GeM-Bidding-8515046.pdf
Main Document
Other Documents
OTHER
Other Documents
OTHER
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
Required Documents
GST registration certificate
Pan card details
OEM authorization certificate/letter from Samsung
Proof of past experience (contract copies, client execution certificates, invoices)
Company financial statements or balance sheets for last 2-3 years
Declaration of not being in liquidation or bankruptcy
Dedicated service office proof in the consignees’ state and toll-free contact details
Any other certificates requested in the bid document or ATC
Corrigendum Updates
1 Update Update
Extended Deadline
10-Nov-2025, 1:00 pm
Opening Date
10-Nov-2025, 1:30 pm
Technical Results
| S.No | Seller | Date | Status |
|---|---|---|---|
| 1 | A. B. ELECTRONICS & COMMUNICATION Under PMA | 06-11-2025 10:57:31 | |
| 2 | SHREE CORPORATION TECHNOLOGIES PRIVATE LIMITED Under PMA | 04-11-2025 14:58:42 |
Financial Results
| Rank | Seller | Price | Item |
|---|---|---|---|
| L1 | A. B. ELECTRONICS & COMMUNICATION( MSE Social Category:General ) Under PMA | Item Categories : ANNUAL MAINTENANCE SERVICE - VIDEO/DATA WALL - data wall display; SAMSUNG; OEM Authorised Service | |
| L2 | SHREE CORPORATION TECHNOLOGIES PRIVATE LIMITED( MSE Social Category:General ) Under PMA | Item Categories : ANNUAL MAINTENANCE SERVICE - VIDEO/DATA WALL - data wall display; SAMSUNG; OEM Authorised Service |
Contract / Result Documents 1
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Frequently Asked Questions
Key insights about DELHI tender market
How to bid for the Samsung video wall AMC tender in IIT?
To bid, submit OEM authorization from Samsung, proof of a local service office, and a dedicated toll-free support line. Include past maintenance contracts, client certificates, and financial statements. The bid should demonstrate Samsung-specific maintenance capabilities and adherence to OEM service standards.
What documents are required for SAMSUNG AMC tender in IIT?
Required documents include GST certificate, PAN, Samsung OEM authorization, proof of local service presence, toll-free support details, past project evidence (contracts/invoices), and financial statements. Upload all certificates with the bid as per ATC and corrigenda.
What is the scope of annual maintenance service for Samsung video walls?
Scope covers preventive maintenance, on-demand repair, firmware updates, spare parts provisioning, and remote diagnostics. Service should align with Samsung OEM practices and ensure timely onsite support when necessary.
What are the eligibility criteria for Samsung AMC service in IIT 2025?
Eligibility requires OEM authorization, a local service office, a dedicated support line, and past experience evidenced by contracts, invoices, or client certifications. Bidder should not be in liquidation and must meet financial stability criteria.
How is the contract quantity/duration adjustment handled in this tender?
The buyer may adjust contract quantity or duration by up to 25% at contract issue and subsequently, with bidders required to accept revisions. Ensure scenario planning covers potential scope changes within this range.
Where can I find the OEM support and service terms for Samsung video walls?
Refer to Samsung OEM maintenance guidelines and the corporate ATC. Provide OEM-specific service terms, warranty alignment, response times, and escalation paths in the bid submission to meet mandatory requirements.
What is the expected delivery/response time for service requests in IIT tender?
Exact response times are not disclosed here; bidders should specify onsite response within defined SLA in their technical proposal and confirm availability of a toll-free support line for rapid escalation.
What are the penalties for service non-compliance in IIT Samsung AMC?
Penalty details are not provided in the data; bidders must review the ATC for LD provisions tied to service level failures and ensure adherence to OEM maintenance standards to avoid penalties.
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Documents 4
GeM-Bidding-8515046.pdf
Main Document
Other Documents
OTHER
Other Documents
OTHER
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS