Indian Air Force Repair & Overhauling Service for Multifunction Machines (MFM; Xerox) Tender 2026

Tender Overview

The Indian Air Force, Department Of Military Affairs, seeks repair and overhauling services for Multifunction Machines (MFM; Xerox) installed at buyer premises. Estimated value is ₹31,124.00. The BOQ shows 0 items, indicating a services-focused contract rather than a parts-based tender. A distinct differentiator is the mandatory presence of a local service provider office in the consignee state and a dedicated toll-free service number for after-sales support. This procurement is structured to ensure prompt maintenance and operational uptime for office equipment used within the Air Force backend. Bidders must align with the ATC-uploaded terms and prove capability to support on-site service with dedicated contact channels.

Technical Specifications & Requirements

• Product/service category: Repair and Overhauling Service for Multifunction Machines (MFM) and Xerox devices at the Buyer Premises
• Key service requirements: Availability of an office of the service provider located in the consignee state; dedicated toll-free or toll-free support line for service requests
• Support commitments: On-site or remote troubleshooting as per ATC guidelines; documented evidence of service network and response times
• Operational scope: Noted as a service contract rather than a parts-only supply; no quantity-driven BOQ items
• Value indicator: Estimated contract value approximately ₹31,124.00; no EMD amount specified
• Documentation: ATC document uploaded; follow terms for service delivery and escalation paths
• Constraints: No explicit material specifications; emphasis on service coverage, accessibility, and response mechanism

Terms, Conditions & Eligibility

• EMD: Not specified in tender data
• Service provider requirement: Office presence in the state of consignee with documentary evidence
• Support channel: Dedicated/toll-free telephone number for service support
• Documentation: ATC document submitted; bidders must comply with buyer-added terms for service availability
• Delivery/Response: Terms emphasize service delivery capability, with focus on prompt reaction and ongoing support
• Qualification: No explicit years/turnover detailed; bidders must demonstrate capability via designated service network and documentation
• Warranty/Penalties: Not detailed in the provided data; ATC terms govern service obligations