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Indian Army EPABX System Annual Maintenance Tender 2025 - ISI/Malicious Code Certificate & Escalation Matrix

Bid Publish Date

20-Jan-2026, 1:34 pm

Bid End Date

31-Jan-2026, 7:00 pm

Value

₹1,44,224

Progress

Issue20-Jan-2026, 1:34 pm
AwardPending
Explore all 4 tabs to view complete tender details

Quantity

1

Bid Type

Two Packet Bid

Key Highlights

  • Mandatory Proprietary Article Certificate from M/s Clixxo Broadband Pvt Ltd
  • Escalation Matrix required for service support (OEM/Bidder)
  • Malicious Code Certificate to prevent embedded malware and IP infringements
  • Past Experience documentation acceptable in multiple formats (contracts, certificates, invoices)
  • ATC clauses require specific documentation uploads; no BOQ items listed
  • Estimated contract value disclosed: ₹144,224.00

Tender Overview

Indian Army invites bids for Annual Maintenance service of the EPABX System. Estimated value: ₹144,224.00. Location and start/end dates are not specified. The bid emphasizes service and support obligations, mandatory security attestations, and past experience documentation. A Proprietary Article Certificate from M/s Clixxo Broadband Pvt Ltd is required for participation. An Escalation Matrix for service support must be provided by the bidder or OEM. The procurement includes basic compliance checks and documentation for eligibility, with no BOQ items published. This summary captures essential requirements for bidders seeking the tender in India’s defense sector.

Technical Specifications & Requirements

  • No technical specifications are published in the BOQ. Required items include:

    • Escalation Matrix for service support (telephone numbers required)
    • Malicious Code Certificate certifying no embedded malware or IP infringements
    • Past Experience Documentation showing contract execution or client certificates
    • Proprietary Article Certificate from M/s Clixxo Broadband Pvt Ltd mandatory for participation
    • ATC indicates document uploads; an ATC file is available for viewing
  • Tender scope appears to focus on maintenance and service delivery capabilities rather than hardware replacements, with emphasis on compliance, security, and proven service capability.

Terms, Conditions & Eligibility

  • Bidder must avoid liquidation or bankruptcy and upload an undertaking confirming financial stability
  • Provide an Escalation Matrix for service support with valid phone numbers
  • Submit Malicious Code Certificate to certify hardware/software integrity
  • Provide Past Experience proof through contract copies, client certificates, or equivalent
  • A Proprietary Article Certificate from M/s Clixxo Broadband Pvt Ltd is mandatory
  • No BOQ items are published; EMD and exact delivery terms are not stated in available data

Key Specifications

  • Product/Service: Annual Maintenance service for EPABX System

  • Estimated Value: ₹144,224.00

  • No published BOQ items

  • Key compliance: Malicious Code Certificate, Escalation Matrix

  • Past Experience documents accepted in multiple formats

  • Proprietary Article Certificate mandatory

Terms & Conditions

  • Non-liquidation and financial stability undertaking required

  • Escalation Matrix with telephone numbers must be provided

  • Malicious Code Certificate is mandatory

  • Past Experience proof required or equivalent documents

  • Proprietary Article Certificate from M/s Clixxo Broadband Pvt Ltd mandatory

Important Clauses

Payment Terms

Not specified in available data; payment terms to be clarified in ATC/CTC documents

Delivery Schedule

Not specified; delivery timelines to be provided in subsequent tender documents

Penalties/Liquidated Damages

Not specified; penalties, if any, will be detailed in ATC/contract terms

Bidder Eligibility

  • Not under liquidation or bankruptcy

  • Provide financial stability undertaking

  • Submit required certifications (Malicious Code, Proprietary Article) and escalation matrix

Documents 4

GeM-Bidding-8669414.pdf

Main Document

Other Documents

OTHER

Buyer uploaded ATC document

ATC

GEM General Terms and Conditions Document

GEM_GENERAL_TERMS_AND_CONDITIONS

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Required Documents

1

GST registration certificate

2

PAN card

3

Past Experience proof (contract copy + invoice with self-certification, or client execution certificate)

4

Financial statements demonstrating financial stability

5

Malicious Code Certificate

6

Escalation Matrix with contact numbers

7

Proprietary Article Certificate from M/s Clixxo Broadband Pvt Ltd

8

OEM authorizations or service capabilities (if applicable)

Frequently Asked Questions

Key insights about UTTARAKHAND tender market

How to bid for EPABX maintenance tender in Indian Army 2025?

Bidders must satisfy financial stability, upload an Undertaking against liquidation, provide an Escalation Matrix for service support, and include a Malicious Code Certificate. Past Experience proofs and the Proprietary Article Certificate from M/s Clixxo Broadband Pvt Ltd are required, with ATC-compliant document uploads for participation.

What documents are required for EPABX maintenance tender submission in this procurement?

Required documents include GST registration, PAN, financial statements, Past Experience proofs (contracts/invoices or client certificates), Malicious Code Certificate, Escalation Matrix, and Proprietary Article Certificate from M/s Clixxo Broadband Pvt Ltd. OEM authorizations may be needed depending on scope.

What are the technical specs for EPABX system maintenance tender in India Army?

No explicit EPABX technical specs are published in the BOQ. The emphasis lies on service capability, escalation contact details, malware-free certification, and proven service history; bidders should ensure compliance with security attestations and timely service delivery.

When is the bid submission deadline for this Indian Army tender in 2025?

Exact submission deadlines are not provided in the available data. Bidders should monitor official ATC attachments and tender notices for specific dates, required document uploads, and submission portals related to the Indian Army procurement.

What is the EMD requirement for the EPABX maintenance tender in Rajasthan?

EMD amount is not specified in the data provided. Bidders should check the ATC file and the tender notice for the precise EMD amount, payment method, and submission deadline details to avoid disqualification.

What are the eligibility criteria for service & support in Indian Army EPABX tender?

Eligibility includes non-liquidation status, financial stability undertaking, ability to provide an Escalation Matrix, Malicious Code Certificate, and Past Experience proofs. A Proprietary Article Certificate from M/s Clixxo Broadband Pvt Ltd is mandatory for participation in this procurement.

How to verify the proprietary article certificate requirement for this tender?

Verify the requirement in the ATC or buyer-uploaded terms. The tender specifies that only a Proprietary Article Certificate from M/s Clixxo Broadband Pvt Ltd will participate, so ensure procurement of that certificate and include it with your bid submission as instructed.

What is the role of the Malicious Code Certificate in this EPABX maintenance bid?

The Malicious Code Certificate confirms no embedded malware or IP infringements in hardware/software. It is mandatory for bid submission and protects the buyer from security risks; ensure the certificate is issued by a recognized authority and accompanies your bid package.

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