GEM Procurement Tender 2026 for IT Equipment Installation & AMC in India - GEM/2026/B/7877484
Bid Publish Date
10-Sep-2026, 11:33 am
Bid End Date
21-Sep-2026, 12:00 pm
Location
Progress
Key Highlights
- • Brand/OEM requirements: OEM/OEM certified resources required for SITC; dedicated service centers in each state
- • Technical standards: IS/ISO compliance not specified; service & maintenance requirements stated (on-site or carry-in)
- • Special clauses: option to increase quantity up to 25% during contract; delivery time adjusts proportionally with minimum 30 days
- • Eligibility: past project experience evidenced by contract copy, invoices, or client execution certificates
- • Warranty/AMC: service centers and escalation matrix; policy on faulty hard disk not applicable to warranty replacement specifics
- • Penalties/LD: not explicitly stated; performance-based delivery extension contemplated via option clause
Tender Overview
Government e-Marketplace (GEM) procurement for IT equipment and related services, focusing on Supply, Installation, Testing and Commissioning of Goods with an option to increase quantity up to 25% at contracted rates. The contract allows extension of delivery time proportional to increased quantity, subject to a minimum of 30 days. Bidders must consider GST applicability independently. Scope includes onboarding OEM resources, and adherence to service-center availability within recipient states. Notable terms include the option clause and mandatory installation/commissioning commitments to ensure readiness at delivery. This tender emphasizes comprehensive post-sale support and escalation processes, with flexible quantities aligned to program needs.
Technical Specifications & Requirements
- Scope: Supply, Installation, Testing and Commissioning (SITC) of Goods
- Option Clause: up to 25% quantity increase at contracted rates
- Delivery: periods adjust with increased quantity; minimum delivery extension 30 days
- Vendor obligations: OEM/OEM Certified resources; dedicated service centers in each state; toll-free service number; escalation matrix
- Past experience: acceptable proof via contract copies, invoices, or client execution certificates
- Service support: on-site or carry-in depending on warranty terms; establishment of service center within 30 days of award
- Documentation: bidder to upload undertaking if financial or liquidation concerns exist
- Policy note: faulty hard disk replacement policy aligns with buyer security policy
Terms, Conditions & Eligibility
- EMD/financials: bidders must meet financial standing checks; GST applicability to be determined by bidder
- Delivery terms: delivery and extension governed by quantity variation; extended time calculation formula
- Service capability: functional service centers required in recipient states; dedicated support channel and escalation matrix
- Past performance: proof acceptable via contracts, invoices, or client certificates; installation/testing requirements included
- OEM authorization: OEM/OEM certified resellers may be required; installation and commissioning to be handled by authorized personnel
Key Specifications
-
- Scope: Supply, Installation, Testing and Commissioning of Goods
-
- Quantity flexibility: up to 25% increase at contracted rates
-
- Delivery extension: proportional to increased quantity with minimum 30 days
-
- Service capability: functional Service Centre in each consignee state; establishment within 30 days if absent
-
- Support: dedicated/toll-free service line and escalation matrix
Terms & Conditions
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EMD and financial standing must be demonstrated; GST applicability to be confirmed by bidder
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Delivery timelines adapt to quantity variations; minimum 30 days extension
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OEM/OEM Certified resources required; service centers in each state; escalation matrix essential
Important Clauses
Payment Terms
Not explicitly stated; bidder must adhere to standard GEM payment practices and provide evidence of service readiness
Delivery Schedule
Delivery period may be extended proportionally with quantity increases; minimum 30 days additional time
Penalties/Liquidated Damages
No explicit LD provided; procurement terms mention performance-based delivery and extension mechanics
Bidder Eligibility
-
Demonstrated past experience with similar SITC projects (contracts, invoices, or client certificates)
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Non-liquidation and sound financial standing (no court receivership)
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OEM authorization or recognized OEM-certified reseller status
Tender Data
Bid Details
Quantity
23
Bid Type
Service
Preference & Exemptions
EMD Required
No
MII Purchase Preference
Yes
MII Preference Band
L1+20%
MSE Purchase Preference
Yes
MSE Preference Band
L1+15%
MSE Exemption/Relaxation
Yes
Startup Exemption/Relaxation
Yes
Bid Splitting Applied
No
Additional Tender Data
Commercial Details
Tender Category
Goods
Bid To RA
No
Delivery Details
Delivery Locations
1
Delivery Cities
South West delhi
Delivery Locations
| Consignee | Address | City | State | Pincode | Quantity | Delivery Days | Additional Requirement |
|---|---|---|---|---|---|---|---|
| - | South West delhi | South West delhi | - | - | 23 | - | - |
Authority Records
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Documents 2
GeM-Bidding-9710232.pdf
Main Document
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
Categories
1
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Required Documents
GST registration certificate
PAN card
Past project experience proof (contract copies, invoices or client execution certificates)
Financial statements or proof of financial standing
OEM authorization or OEM-certified resell documentation
Documentation evidencing establishment of service center (within 30 days of award) or plan
Dedicated toll-free service number and escalation matrix details
Bidder undertaking regarding financial health and non-liquidation status
Frequently Asked Questions
Key insights about DELHI tender market
How to bid for GEM SITC tender in India 2026 with 25% quantity option
Bidders must submit GST, PAN, and financials; provide past project proofs (contracts/invoices/client certificates); supply OEM authorization; demonstrate service centers in each state; detail escalation matrix and toll-free support; adhere to the 25% quantity extension policy and minimum 30 days delivery extension.
What documents are required for GEM procurement 2026 submission
Required documents include GST certificate, PAN, financial statements, past project proofs (contracts/invoices/client certificates), OEM authorization, service-center plan, toll-free support details, and bidder undertaking on non-liquidation; ensure service capability in each consignee state.
What are the delivery conditions and extension rules for quantity variations
Delivery periods can be extended proportionally to increased quantity up to 25% with a minimum extension of 30 days; final delivery time is recalculated as (increased quantity/original quantity) × original period, subject to contract terms.
What is required for OEM certification and service support
Provide OEM authorization or certified reseller status; establish or confirm functional Service Centre in each state; provide dedicated toll-free support and an escalation matrix to ensure prompt issue resolution.
What past performance proofs are acceptable for eligibility
Acceptable proofs include contract copies with invoices, or client execution certificates; these documents must demonstrate service/supply against the invoices for the relevant period.
How is GST handled in the GEM tender submission
Bidders must determine and apply applicable GST independently; the buyer does not reimburse GST, and rates may depend on current tax regulations; include GST details in bid documentation.
What qualifies as installation, testing and commissioning scope
Scope includes full SITC of goods, with installation, testing, commissioning, and potential training as per scope; ensure your engineering team and OEM resources cover on-site requirements if specified.
When will service center establishment be required
If a service center is not already present, bidders must establish one within 30 days of award and provide documentary evidence of functional status to enable payment release.