Indian Army A4 Paper and Copier Procurement Tender 2026 – 25% Quantity Flex, Service Center & Escalation Requirements

Tender Overview

The Indian Army, Department of Military Affairs, invites bids for A4 paper and copier-related procurement. The exact quantity and value are not detailed in the available data, but the tender specifies a flexible quantity option up to 25% of the bid/contract quantity. Key differentiators include pre-dispatch sample handling for clothing items (reference sample rules) and mandatory service support infrastructure. The contract requires bidders to meet service-center and escalation commitments, with emphasis on timely delivery from award and post-award support. This opportunity targets suppliers with robust service networks and clear compliance capabilities within India, particularly those able to honor quantity adjustments, while maintaining quality standards and timely fulfillment. The absence of BOQ items suggests a broad scope or placeholder listing, increasing the importance of meeting generic terms with credible delivery capabilities and after-sales support.

Technical Specifications & Requirements

• Option clause allows up to 25% quantity variation during contract lifecycle; extended delivery time calculated as (additional quantity ÷ original quantity) × original delivery period, minimum 30 days.
• If service centers are not available, the bidder/OEM must establish one within 30 days of contract award; payment contingent on documentary evidence of a functional center.
• Service support requires an Escalation Matrix with telephone contact details and a dedicated toll-free number.
• Pre-dispatch inspection rules for clothing and allied items may apply if selected; reference samples designated and cost borne by Buyer.
• GST handling is bidder’s responsibility; reimbursement as per actuals or applicable rates, capped to quoted GST percentage.

Terms, Conditions & Eligibility

• EMD details: not specified in the provided data.
• Financial standing: bidder must avoid liquidation or bankruptcy and upload an undertaking.
• Service obligations: establish or demonstrate functional service center within 30 days of award; escalation matrix and toll-free support required.
• Delivery & payment: delivery terms align with option clause; payment terms depend on Buyer arrangements with GST considerations.
• Documentation: bidders must comply with conditions including GST, PAN, and relevant certifications; pre-dispatch sample processes may apply.