Puducherry Law And Judicial Department AMS for Desktops, Laptops & Peripherals Tender 2026 – AMS with Resident Engineer 2026

Tender Overview

The Procuring Organization is the Law And Judicial Department Puducherry seeking Annual Maintenance Service (AMS) for a wide range of desktops, laptops and peripherals. Estimated value is ₹383,926. Scope covers brands such as Acer, HP, Dell, Canon, Brother, LG, Epson, HCL and more, including printers, projectors, servers, and scanners. A key differentiator is the requirement for a dedicated resident engineer in Puducherry plus on‑call engineers for Karaikal, Mahe and Yanam. An office of the service provider must be located in the consignee state, with a dedicated toll‑free service line and an escalation matrix. A 25% contract quantity/duration variation is allowed before and after contract issuance. The tender emphasizes security of operation via the Malicious Code Certificate and strict non‑assignment/sub‑contract terms. This tender invites bidders capable of providing regional on-site support and remote helpdesk in alignment with buyer terms.

Organization: Law And Judicial Department Puducherry | Location: Puducherry, India | Product/Service: Annual Maintenance Service for Desktops, Laptops, Monitors, Printers, Projectors, Servers, Scanners and Peripherals | Estimated Value: ₹383,926 | Key Differentiator: Resident engineer for Puducherry region, on‑call engineers for other regions, service office in state.

Technical Specifications & Requirements

• Scope: Annual maintenance for multiple device categories including Desktop PCs, Laptops, Monitors, Printers (Monochrome/Laser/Composite Cartridge), Projectors, Scanners, Servers, AIO PCs, Thin Clients.
• Support structure: One resident engineer for Puducherry; one on‑call onsite engineer for Karaikal, Mahe, Yanam; forceful on‑site coverage as per bid document.
• Service access: Dedicated toll‑free service line; formal escalation matrix with contact details.
• Compliance: Mandatory Malicious Code Certificate certifying absence of embedded malware; no assignment/sub‑contract without Buyer consent.
• Commercial terms: Variation up to 25% in quantity or duration pre/post contract issuance; office presence in consignee state required.
• Documentation: Provide proof of service presence, escalation contacts, and compliance certificates.

Terms & Eligibility

• EMD: Amount not disclosed in the provided data; bidders should verify in the tender documents.
• Experience/Turnover: No explicit years or turnover listed; bidders must submit standard compliance docs and demonstrate service capability via OEM authorizations and local presence.
• Delivery/Support: On‑site engineers regional coverage; response line with escalation matrix; resident engineer in Puducherry region.
• Payment: Terms not detailed in the data; bidders should consult the bid document for schedule and milestones.
• Documentation: GST, PAN, company registration, experience certificates, financial statements, and OEM authorizations may be required per terms; ensure availability of Malicious Code Certificate.
• Penalties/Warranty: Penalty details and warranty not specified; refer to official terms for penalties/LDs if applicable.