Procurement Opportunity: Phase - 1 [Carried forward from VII- A of Financial Bid Form- Cost of Services per year) in BIHAR
Bid Publish Date
22-Nov-2021, 5:57 pm
Bid End Date
31-Dec-2021, 5:00 pm
EMD
₹1,00,000
Value
₹0
Location
Progress
Tender Type
Open
Tender Fee
₹2,000
Tender Fee Exemption
No
EMD Exemption
No
Category
GENERAL
Categories
2
The issuing authority invites bids for Grievances Redressal, Repayment Monitoring & Follow Up Services under the Bihar Student Credit Card Scheme to Bihar State Education Finance Corporation Ltd. in BIHAR. Submission Deadline: 31-12-2021 17: 00: 00. Submit your proposal before the deadline.
Additional Tender Data
Commercial Details
Processing Fee
₹590
Tender Currency
INR
Bid Currency
INR
Ranking Sequence
L1 Ranking
Estimated Value Visibility
N
Bid To RA
No
Authority & Contact
Organization Hierarchy
Government of Bihar->Bihar State Education Finance Corporation Limited->Bihar State Education Finance Corporation Limited, HQ
Approving Authority
JAYANT KUMAR SINGH (CEO cum Managing Director)
Tender Creator
Ms Aradhana Singh (COMPANY SECRETARY)
Pre-Bid & Qualification
Pre-Bid Meeting Start
06-12-2021 15:00:00
Pre-Bid Meeting End
06-12-2021 16:30:00
Pre-Bid Discussion Type
OFFLINE
Pre-Bid Venue
Office of the CEO cum M.D., Bihar State Education Finance Corporation Limited, Secretariat Campus.
Payment Breakdown
| Type | Amount | Currency | Mode | Exemption |
|---|---|---|---|---|
| EMD | ₹1,00,000 | INR | Internet Payment Gateway(IPG),Challan| | No |
| Tender Fee | ₹2,000 | INR | Internet Payment Gateway(IPG),Challan| | No |
| Tender Processing Fee | ₹590 | INR | Internet Payment Gateway(IPG),Challan| | No |
Document Requirements
Annexure I - Companies/firms Response Cover Letter
Annexure II - BIDDER?S DETAILS/ TENDER FORM
Annexure III - Eligibility Criteria Compliance
nnexure V - Self-Declaration
Annexure IX - Undertaking on no conflict of interest
Annexure X - Authorization for representation at bid opening
Annexure XI - Undertaking of not being black listed
Annexure XIII - Bidder?s Annual Turnover Certificate
Annexure VI - Covering Letter - Financial Proposal
Annexure VII - Financial Bid Format
Copy of Certificate of Incorporation & Commencement of Business, Registered Deed of Partnership or c
CA Certificate mentioning Turnover from IVRS - Call Centre/BPO activities in the last three F.Y.
The Bidder should have an established setup in India with presence in Bihar
The bidder to submit an Undertaking on its letter head clearly stating that they have not been banne
Copy of the Work Orders and/or Agreements
Copy of CMMI-3 Certificate
Copy of the Balance sheet for F.Y. 2020-21 along with CA certificate for Net Worth as on 31st March
Copy of Self Declaration for number of Human Resource in your company/firm with latest EPF Challan
COPY OF PAN
COPY OF GST
Annexure IV - Technical Evaluation
Any others document, if any, asper RFP
Any other documents, if any, as per RFP
General Particulars
Name of Bidder
Name & Designation of Authorized Signatory
Registered Office Address
Address of Other Offices in Bihar or Patna
Address of Call Centre services and setup at Patna
Year of Establishment
Type of Firm
Telephone Number(s)/ Mobile
Website
Email Address
Annual Average Turnover of the Company/ Bidder in 3 years exclusively for Call Centre Operations
Number of CMMI Level 3 certified Company
PAN
Goods and Service Tax Registration
Call Agents Strength in the last 3 years i.e. from 01.01.2018/Number of Human Resource in the Company direct payroll
Years of relevant experience of bidders
Names and Years of the operated or operating Call Centre for Commercial Bank / Insurance / PSUs / Government in the past years
Number of operated or operating Call Centre for Commercial Bank / Insurance / PSUs / Government
Any other details as per RFP, if any
Tender Terms
Clause 01
DetailsThe bidder should be Companies/firms registered under relevant statute in India under Companies Act 1956/2013 or Partnership Act, 1932/LLP Act, 2008 since la...
Clause 01
DetailsThe bidder should be Companies/firms registered under relevant statute in India under Companies Act 1956/2013 or Partnership Act, 1932/LLP Act, 2008 since la...
The bidder should be Companies/firms registered under relevant statute in India under Companies Act 1956/2013 or Partnership Act, 1932/LLP Act, 2008 since last five years as on RFP submission date.
Clause 02
DetailsThe Average Turnover from IVRS - Call Centre or BPO related business shall not be less than Rs. 25 lakhs in the last three Financial Years i.e. 2018-19, 2019...
Clause 02
DetailsThe Average Turnover from IVRS - Call Centre or BPO related business shall not be less than Rs. 25 lakhs in the last three Financial Years i.e. 2018-19, 2019...
The Average Turnover from IVRS - Call Centre or BPO related business shall not be less than Rs. 25 lakhs in the last three Financial Years i.e. 2018-19, 2019-2020 and 2020-2021.
Clause 03
DetailsThe Bidder should have an established setup in India with presence in Bihar. Preferably, Call Centre Services and setup offered at Patna. **Experience of set...
Clause 03
DetailsThe Bidder should have an established setup in India with presence in Bihar. Preferably, Call Centre Services and setup offered at Patna. **Experience of set...
The Bidder should have an established setup in India with presence in Bihar. Preferably, Call Centre Services and setup offered at Patna. **Experience of setting up call centre at any place in India will be considered, however, call centre for this project has mandatorily to be set up in Patna.
Clause 04
DetailsThe Bidder should not have been blacklisted/terminated by any Govt./Public Sector Organization/Bidder for unsatisfactory past performance, corrupt, fraudulen...
Clause 04
DetailsThe Bidder should not have been blacklisted/terminated by any Govt./Public Sector Organization/Bidder for unsatisfactory past performance, corrupt, fraudulen...
The Bidder should not have been blacklisted/terminated by any Govt./Public Sector Organization/Bidder for unsatisfactory past performance, corrupt, fraudulent or any unethical business practices, at any point. If a Bidder chooses not to disclose any such issue, and the comes to the BSEFCL?s notice at a later date, the BSEFCL will be free to revoke any contract entered with the bidder at its discretion.
Clause 05
DetailsThe Bidder should have operated/presently operating IVRS Call Centre/BPO for at least two (02) organizations (Government/ Scheduled Commercial Bank/PSUs) in ...
Clause 05
DetailsThe Bidder should have operated/presently operating IVRS Call Centre/BPO for at least two (02) organizations (Government/ Scheduled Commercial Bank/PSUs) in ...
The Bidder should have operated/presently operating IVRS Call Centre/BPO for at least two (02) organizations (Government/ Scheduled Commercial Bank/PSUs) in the last 3 years (date of work orders must be after 01.01.2018). ** Two separate work orders of high volume (at least 50 seats) from same (Government/ Scheduled Commercial Bank/PSUs) can be considered.
Clause 06
DetailsCMMI-3 Certificate
Clause 06
DetailsCMMI-3 Certificate
CMMI-3 Certificate
Clause 07
DetailsThe Bidder shall have a positive Net Worth as on 31st March 2021
Clause 07
DetailsThe Bidder shall have a positive Net Worth as on 31st March 2021
The Bidder shall have a positive Net Worth as on 31st March 2021
Clause 08
DetailsAll Terms and Conditions mentioned in the RFP
Clause 08
DetailsAll Terms and Conditions mentioned in the RFP
All Terms and Conditions mentioned in the RFP
BID & GeM Expert Consultancy
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Documents 2
Newspaper_Notice.pdf
NIT
RPF_Call centre_19.11.2021_FINAL.pdf
GENERAL_DOCUMENT
Bill of Quantities (BOQ)
2 Items Sign in to view GEM price trends Sign in for GEM prices
Phase - 1 [Carried forward from VII- A of Financial Bid Form- Cost of Services per year)
Phase - 1 [Carried forward from VII- A of Financial Bid Form- Cost of Services per year)
Phase - 2 [Carried forward from VII- B of Financial Bid Form -- Cost of Services per year]
Phase - 2 [Carried forward from VII- B of Financial Bid Form -- Cost of Services per year]
| Item # | Title | Description | Quantity | Unit | Consignee | Delivery (Days) | Rate | Estimated Cost | Mandatory | Price Trends |
|---|---|---|---|---|---|---|---|---|---|---|
| Phase 1 | Phase - 1 [Carried forward from VII- A of Financial Bid Form- Cost of Services per year) | Phase - 1 [Carried forward from VII- A of Financial Bid Form- Cost of Services per year) | 1 | No | - | - | ₹1 | ₹1 | Yes | |
| Phase 2 | Phase - 2 [Carried forward from VII- B of Financial Bid Form -- Cost of Services per year] | Phase - 2 [Carried forward from VII- B of Financial Bid Form -- Cost of Services per year] | 1 | No | - | - | ₹1 | ₹1 | Yes |
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Documents 2
Newspaper_Notice.pdf
NIT
RPF_Call centre_19.11.2021_FINAL.pdf
GENERAL_DOCUMENT