IISc Bangalore 27 Inch All-in-One PC Accessories Tender Karnataka 2026 ISO 9001 Service Center Requirements

Tender Overview

Organization: Indian Institute Of Science (IISc), Department Of Higher Education, located in BANGALORE, KARNATAKA - 560001. Procurement scope includes multiple peripherals: 27 inch all-in-PC category items, external hard disks, power cords, power banks, and 9V batteries. Estimated value is ₹503,500. The list suggests a mixed IT equipment package with optional quantity adjustments up to ±25% during and after award. The tender emphasizes post-award delivery alignment with original delivery timelines and extended periods when quantities change, reflecting flexible fulfillment for campus needs.

Key differentiators include OEM/authorized seller considerations for imported items, mandatory ISO 9001 certification, and a requirement for a responsive service network across consignee locations. The tender also highlights on-site or carry-in warranty conditions and the need for dedicated service support channels, establishing a clear service expectation during the contract period.

Unique aspects: strong emphasis on after-sales service infrastructure and scalable delivery windows; optional quantity adjustments are explicitly described, with calculations to determine additional delivery time. This fosters reliable supply continuity for IISc’s IT peripheral ecosystem in Karnataka.

Technical focus: ensure supplier capabilities to deliver a mixed set of peripherals with compliant maintenance and service commitments, including on-site/carry-in arrangements where applicable, and a robust escalation mechanism for service support.

Technical Specifications & Requirements

• Standards & Certificates: Mandatory ISO 9001 certification for bidder or OEM; proof required in bid submission.

• OEM/Authorized Seller: For imported items, OEM must have registered Indian office for after-sales service; submit certificate.

• Service Centers: Functional service center required in the state of each consignee location; if not present, establish within 30 days of award; payment contingent on documentary evidence.

• Support: Dedicated toll-free service line and escalation matrix to be provided by bidder/OEM.

• Delivery & Quantity: Option clause permits +/- 25% quantity variation; delivery period adjusts proportionally with a minimum of 30 days added if increases occur.

• Turnover: Minimum average annual turnover over last three years must be demonstrated with audited statements or CA certificate; ensure compliance with the specified threshold in the bid document.

• Product categories: 27 inch PCs, external hard disks, power cords, power banks, 9V batteries; ensure compatibility with standard connectors and campus IT infrastructure.

• BOQ: No itemized quantities provided; category-based procurement approach; verify item specifications at bid stage.

Terms, Conditions & Eligibility

• EMD/Performance: Not specified in the extract; ensure to verify the bid document for exact EMD requirements and submission method.
• Delivery Terms: Delivery period commencement from the last date of the original delivery order; extended period calculations apply as described in the option clause.
• Warranty & Support: Carry-in or on-site warranty terms with service centers; ensure alignment with state-wise service coverage.
• Documentation: Upload ISO 9001 certification, OEM authorization for imported items, service center proof, escalation matrix, and turnover certificates.
• Turnover & Experience: Provide three-year turnover data with audited statements or CA certificate; if the bidder is younger than three years, indicate alternative turnover baselines per rules.
• Payment Terms: Details not fully provided here; confirm in bid documents; anticipate standard government terms with milestone-based payments post delivery and acceptance.
• CAUTION: Non-submission of required certificates may lead to rejection; ensure all ATC and corrigendum documents are included.