Bangalore Metro Rail Corporation Limited Network Monitoring Software (V2) PAC Only Tender Karnataka 2026 with OEM Licensing & 25% Quantity Option

Tender Overview

Organization: Bangalore Metro Rail Corporation Limited, Bengaluru, Karnataka. Procurement focuses on Network Monitoring Software (V2), PAC Only, with scope covering monitoring of network performance, WAN link health, server and syslog data, and traffic analytics. The tender emphasizes a complete Scope of Supply: supply, installation, testing, and commissioning of the software, including licensing, deployment options, and OEM support. The product category centers on network performance monitoring, server monitoring, and configuration management with features such as traffic analytics (NetFlow) and syslog integration. The expected engagement involves OEM licensing policies, deployment environment, and training options, with a view to ensure ongoing updates and patches. A key differentiator is the inclusion of an option clause for quantity variations up to 25%, plus extended delivery calculations linked to original delivery timelines. The tender targets vendors capable of establishing regional service centers, meeting OEM support commitments, and providing a defined training window. The opportunity is location-specific to Bengaluru, Karnataka, and seeks a robust, end-to-end solution with clear licensing, hosting, and upgrade terms. The emphasis on OEM support, warranty where applicable, and installation readiness makes this a structured procurement exercise aligned with BMRC’s network monitoring needs.

Technical Specifications & Requirements

• Modules of Network Monitoring Software to be supplied: network performance monitoring, WAN link monitoring, server monitoring, syslog, traffic analytics, and network configuration management.
• Licence Type details: scope of licence, duration (months), and OEM licensing policy; number of licences included as per OEM policy; scope of installation and hosting environment.
• Performance Features: monitoring of network metrics, NetFlow analytics, configuration backup and change management.
• Deployment: hosting environment/deployment option and training provisions; provisioning for on-site or on-premise deployment as per OEM terms; dedicated service centers and toll-free support.
• Support & Upgrades: OEM support years included for patches, bug fixes, and version upgrades; escalation matrix and service center availability; training duration (days).
• Delivery & Acceptance: supply, installation, testing, and commissioning; integration with BMRC infrastructure; delivery timelines aligned to option clause terms.
• Compliance: ensure product aligns with rider ATC requirements, OEM authorizations, and post-warranty service obligations.

Terms, Conditions & Eligibility

• EMD/Deposit: as per ATC terms; mandatory for bid submission.
• Manufacturer Authorization: OEM/authorized distributor authorization form required with full details.
• Scope of Supply: price must include supply, installation, testing, commissioning.
• Service Centers: functional service center in the state of each consignee; if not present, establishment within 30 days of award; documentary evidence required.
• Support Hotline: dedicated toll-free service number and escalation matrix must be provided.
• Delivery Flexibility: option to increase/decrease quantity by up to 25%; delivery periods recalculated with a minimum of 30 days for extended periods.
• Documentation: GST registration, PAN, experience certificates, financial statements, EMD documents, OEM authorizations, and technical bid documents as part of bid submission.
• Payment Terms: terms to be clarified in ATC; ensure alignment with delivery and commissioning milestones.
• Warranty & Penalties: warranty/AMC terms and any LD clauses to be specified in the contract.
• ATC Compliance: bidders must comply with all buyer-added terms including service center presence and escalation procedures.