Tender Overview
The Indian Army (Department Of Military Affairs) invites bids for a multi-item procurement package located in Lucknow, Uttar Pradesh for items including a camouflage net 16 m x 11 m, a tent with steel joints and complete set, Sec Cdr Kit, BFNA Kit, Individual First Aid Kit, and Combat Helmet. The scope covers Supply, Installation, Testing and Commissioning of all goods. The package supports on-site delivery to the consignee and requires robust after-sales support, including service centres within the states of consignees and a dedicated service helpline. This tender emphasizes post-award support, warranty, and documented evidence of a functional service network in India. A key differentiator is the integration of installation and commissioning along with training, ensuring operational readiness at the consignee location.
Technical Specifications & Requirements
- Product names in scope: camouflage net 16 m x 11 m, tent with steel joints, Sec Cdr Kit, BFNA Kit, Individual First Aid Kit, Combat Helmet.
- Delivery scope includes: Supply, Installation, Testing and Commissioning of goods.
- Service capability: must establish a Functional Service Centre in the state of each consignee location within 30 days if not pre-existing; payment contingent on evidence of such centre.
- After-sales: Dedicated toll-free service support, and a detailed Escalation Matrix.
- Warranty: period as per product specifications from final acceptance or after installation; OEM warranty certificates required at delivery; on-site support for breakdowns during warranty.
- Past experience: bidders may submit contract copies, client execution certificates, or third-party release notes to prove project experience.
Terms, Conditions & Eligibility
- Scope includes Supply, Installation, Testing and Commissioning with all cost components included in bid price.
- Service Centre: must be functional in the state of each consignee, or established within 30 days of award; payment released upon documentary evidence.
- Post-sale support: Dedicated/toll-free telephone number and an escalation matrix for service.
- Warranty: as per specifications from date of final acceptance or after installation; OEM warranty certificates to be submitted at delivery; installation, commissioning, training and maintenance service groups must be established in India.
- Past experience: acceptable proofs include contract copies with invoices, execution certificates, or third-party notes; details re-affirmed in terms.